MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BALDWIN MOTORS INC AT 800-533-4308 (LOCATED AT 1730 US-190, COVINGTON, LA 70433) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE CONTACT THEN CALLED LAMARQU FORD AT 504-443-2500 (LOCATED AT 3101 WILLIAMS BLVD, KENNER, LA 70065) WHERE IT WAS ALSO CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT. UPDATED 10/18/17*LJ *TR

WHILE DRIVING THE STEERING TURNED FROM POWER TO MANUAL; IT WAS EXTREMELY DIFFICULT FOR MY DAUGHTER AND WIFE TO OPERATE AND NARROWLY MISSED HITTING ANOTHER VEHICLE. AFTER THE CAR WAS TURNED OFF, AND TURNED ON, THE POWER STEERING WAS FUNCTIONAL. LATER, WHEN THE CAR WAS RE-STARTED THE POWER STEERING WAS NOT FUNCTIONING; AND STEERING WOULD NOT TURN. VERY UNRELIABLE AND NEAR ACCIDENT EXPERIENCED.

EXACT SAME ISSUE AS REPORTED IN 2007-2009 MERCURY MILAN. BRAKES ARE SUPER SOFT AFTER I HAD BRAND NEW BRAKE PADS, ROTORS AND CALIPERS PUT ON AND HAD THE LINES BLED FOR ANY AIR IN THEM. I ALMOST CRASHED DUE TO THIS ISSUE A FEW TIMES WITH ONE BEING ALMOST DEADLY. I WAS DRIVING ROUGHLY 55 MILES AN HOUR ON A HIGHWAY WHEN I TRIED STOPPING AND THE BRAKES BASICALLY GAVE OUT FOR NO APPARENT REASON. I LOST CONTROL OF THE VEHICLE BUT WAS ABLE TO AVOID A CRASH AND ALMOST HAD A HEART ATTACK FROM IT. THE BRAKES CONTINUE TO BE SUPER SOFT AND IT REQUIRES A LOT OF DISTANCE TO MAKE SURE MY CAR STOPS ON STOP SIGNS AND TRAFFIC LIGHTS IN TIME. IT IS EXTREMELY UNSAFE AND I BASICALLY CANNOT DRIVE MY ONLY VEHICLE THAT I HAVE.

STARTED CAR, MESSAGE CAME UP ON THE PANEL, "POWER STEERING ASSIST FAULT" NOW I CANNOT GET IT TO SHIFT OR THE STIRRING WHEEL TO TURN. THIS STARTED ON 8/20/2017. I WAS PARKED ON THE STREET IN FRONT OF MY HOME.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (MAPLECREST LINCOLN, MERCURY, FORD IN SPRINGFIELD, NJ: 908-964-7700) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR ILLUMINATED AND CHIMED WHILE DRIVING AT ANY SPEED. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

AIR BAG SYMBO APPEARS ON DASH - LOUD BUZZING SOUND - WHEN DRIVING - NALLEY FORD ,SANDY SPRINGS,ATLANTA, GA. REPORTED POINT TEST FOUND BOTH PRETENSLOER FAULTY SEAT BELTS DRIVE FRONT AND PASSENGER FRONT

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. THE CONTACT STATED THAT THE BRAKE PEDAL FELT SPONGY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,001.

TL* THE CONTACT OWNS A 2010 (NA) MERCURY MILAN. WHILE ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKES AND ROTORS WERE CORRODED AND WERE CLEANED UP BY THE TECHNICIAN. THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER (BILL BROWN FORD IN LIVONIA, MI) WHERE IT WAS DIAGNOSED THAT THE HYDRAULIC UNIT, ALL FOUR BRAKES, AND THE ROTORS NEEDED TO BE REPLACED. THE FAILURES WERE NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND A VOICE MESSAGE WAS LEFT WITH A REPRESENTATIVE. THE CONTACT STATED THAT NO ONE RETURNED THE CALL. THE FAILURE MILEAGE WAS 33,808. UPDATED 10/18/17*LJ *TR

I WAS DRIVING DOWN THE ROAD WITH MY CHILDREN AND MY FRIENDS WHEN THE VEHICLE STARTED SMOKING AND CAUGHT FIRE I WAS HAVING A TRANSMISSION PROBLEM AND I WAS TOLD IT WAS A FACTORY RECALL THEREFORE I'M CONTACTING YOU BECAUSE I LIVED IN MY VAN EVERYTHING I OWNED WAS IN THERE PERSONALLY AND I HAD LIABILITY ON MY VEHICLE BECAUSE I'M HOMELESS AND NOW I NEED HELP THE VAN IS COMPLETELY DESTROYED ALONG WITH EVERYTHING INSIDE DOWN A BACK-ROAD WE WERE LUCKY TO GET OUT ALIVE LUCKILY THERE WAS NO FATALITY..UPDATED 08/23/17 *BF *CN

AFTER AN ANTILOCK BRAKE ENGAGEMENT, THE PEDAL GOES ALL THE WAY TO THE FLOOR,ESSENTIALLY GIVING YOU LITTLE TO NO WAY TO STOP THE VEHICLE