MERCURY Complaints

PICKED MY CAR UP AT MY WIFE'S JOB WHO WAS USING IT. IN THE PARKING LOT, STARTED THE CAR AND WHEN I WENT TO TURN, THE STEERING LOCKED UP AND RECEIVED A "POWER ASSIST FAULT" NOTIFICATION ON THE DASH.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED WHILE PARKED THE LIFT GATE FAILED TO LATCH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER WHERE IT WAS DIAGNOSED THAT THE LIFE GATE ASSEMBLY AND WEATHER STRIPPING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO FURTHER ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 129,100.

WHEN DEPRESSING THE BRAKES AND ENGAGING THE ABS THE PEDAL BECOMES SPONGY AND GOES TO THE FLOOR. SOMETIMES PUMPING THE BRAKE BRINGS UP THE PRESSURE AGAIN BUT NOT ALWAYS. I'VE HEARD IT COULD BE THE ABS MODULE GONE BAD.

TAKATA RECALL. RECEIVED A NOTICE OVER A YEAR AGO, JULY 2016. STILL HAVE NOT RECEIVED A NOTICE ALLOWING US TO GET THE REPAIR. MY 17 YEAR OLD SON IS DRIVING THIS CAR AND I WANT THE RECALL REPAIR DONE ASAP. WHY DO WE HAVE TO PUT OUR LIVES AS RISK FOR SO LONG AFTER BEING NOTIFIED THAT THERE IS A SAFETY RECALL. IT'S ALMOST SEPT 2017 AND STILL NO WORD ON BEING ABLE TO GET IT REPAIRED.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE THE VEHICLE WAS OPERATED AT VARIOUS SPEEDS, IT STALLED. THE VEHICLE WAS TOWED TO GEORGE WAIKEM FORD (LOCATED AT 4321 LINCOLN WAY, E MASSILLON, OH) WHERE IT WAS DIAGNOSED THAT THE FUEL MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 148,000.

TL* THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 45 MPH, THE HEADLIGHTS SUDDENLY BEGAN TO FLICKER OFF AND ON. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE LIGHT CONTROL MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 134,000.

APPROACHING A STOP LIGHT MY VEHICLE CROSSED A ROUGH PATCH OF ROAD WHILE APPLYING THE BRAKES. WHEN I HIT THE ROUGH SPOT MY BRAKE PEDAL WENT TO THE FLOOR AND VEHICLE WAS NO LONGER BRAKING AS INTENDED. VEHICLE SPEED WAS APPROXIMATELY 45 MPH AT THE TIME OF THE INDECENT. THE LOSS OF BRAKES CAUSED ME TO REAR END THE VEHICLE IN FRONT OF ME. THE PROBLEM HAS NOW BECOME INTERMITTENT BUT SEEMS TO BE RELATED TO THE ABS AND OCCASIONALLY THE BRAKE PEDAL WILL GO SOFT AND FEEL AS IF THERE IS LITTLE TO NO RESPONSE FROM THE BRAKES.

SWITCH FOR AC WONT BLOW OUT AIR. TOOK IT TO VALOLINE TO ADD FREON.. THEY SAID, IT WAS FULL.. COLD WORKED FOR 5 DAYS THEN AC STOPPED WORKING AT HOTEST TIME OF MONTH... TOOK VEHICLE BACK AND THEY STATED, IT WAS FULL STILL BUT ADDED MORE FREON TO MAKE ME HAPPY.. AFTER A FEW DAYS NO AC AND I TOOK TO A MECHANICS BUSINESS. THE OWNER AND 4 OTHERS STATED THAT THE BELT IS TURNING MAYBE THEY OVERFILLED IT.. TOLD ME TO TAKE IT BACK TO VALOLINE AND HAVE THEM TAKE OUT ALL FREON THEN PUT AMOUNT BACK IN BUT NOT TO FULL. I DID, WORKED FOR 2 DAYS NOW AGAIN NO AC. BLOWER WORKED BUT NO AC COMES OUT.. I CANT AFFORD ANYMORE VISITS. NOW AS OF YESTERDAY THE BLOWER WILL ONLY WORK ON NUMBER 4. 1 2 3 NOTHING COMES OUT. PLEASE ASSIST ME WITH THIS PROBLEM.. I HAVE BEEN SO HAPPY WITH THIS CAR FOR 3 YEARS. I TAKE EXCELLENT CARE OF EVERYTHING IT NEEDS. FIRST FORD I EVER OWNED... HOPE ITS NOT THE LAST ONE I OWN IF THIS DOESNT GET SOLVED. THANK YOU FOR THIS SITE. THIS IS MY LAST RESORT.. I HAVE HAD IT IN SHOP TO MANY TIMES CONCERNING THIS MATTER.. DENISE SAFTEY ISSUE HERE . I WAS GOING TO WORK VERY FOGGY AND I TURNED ON HEATER TO CLEAR WINDSHILD NO BLOWER WORKED ON NUMBERS 123 BUT 4 WOULD.. CANT HAVE IT RUNNING FULL BLAST ALWAYS.. AC IF FULL BUT WONT WORK WITH BLOWER ON..BEING HOT REALLY MAKES ME CRANKY AND THAT CAN CAUSE RAOD RAGE SAFETY ISSUE THERE TOO. LOL LOL PLEASE HELP ME...

AIR BAG LIGHT CAME ON VEHICLE WHEN OPENING DOOR, TOOK TO PRIVATE SHOP AND DEALER FUTURE FORD OF ROSEVILLE AND BOTH STATES IT IS A COMMON ISSUE WITH THIS MODEL. CALLED FORD ON THEIR TOLL FREE NUMBER AND STATED SINCE IT'S NOT A NTSB RECALL THEY ARE NOT OBLIGATED TO FIX. ERROR IS THAT TENSIONER SPRING OR/AND CANISTER IN TENSIONER IS OVER SENSITIVE AND WILL LIKELY FAIL AND CAUSE A HIGH OHM READING TO THE COMPUTER, CAUSING ERROR LIGHT ON, TO BLINK 3-3 FOR DRIVER SIDE OR 3-4 FOR PASSENGER, AND DISABLING AIRBAGS. DEALERSHIP IS BACK LOGGED ON ORDERS FOR NEW SEATBELT ASSEMBLIES, THAT IN SOME CASES MAY TAKE OVER TWO WEEKS FOR ORDER TO CLEAR. ASSEMBLIES ARE FAULTY BY DESIGN. NTSB SHOULD INVESTIGATE FORD AND MAKE A MANDATORY RECALL FOR THIS AND SIMILAR MODELS AND MULTIPLE YEARS THAT USE THIS ASSEMBLY TYPE, SINCE THIS ISSUE IS A SAFETY RISK, AND A DESIGN FAULT.

THE PASSENGER-SIDE, LIFTGATE GLASS HINGE ON THE REAR WINDOW BROKE DUE TO CORROSION ON A BOLT. THE WINDOW IS NOW LOOSE AND SAGGING ON THAT SIDE. WE TOOK IT TO A REPAIR SHOP TODAY, AND THE MECHANIC NOTICED THAT THE HINGE ON THE DRIVER'S SIDE IN ALSO VERY CORRODED, AND SAID IT WILL LIKELY BREAK SOON. (THERE ARE WHITE STREAKS FROM THE CORROSION RUNNING DOWN THE WINDOW.) THE WINDOW WOULD BE AT RISK OF FALLING OUT. IF THIS HAPPENED ON THE HIGHWAY, IT COULD PRESENT A VERY REAL DANGER TO CARS FOLLOWING US. I LOOKED ONLINE AFTER WE RETURNED FROM THE SHOP, AND FOUND COMMENTS FROM HUNDREDS OF OTHER MARINER AND ESCAPE OWNERS THAT HAD EXPERIENCED THE SAME PROBLEM. MANY SAID THAT THEY HAD CONTACTED THEIR DEALERS TO SEE IF THIS PROBLEM WAS COVERED BY A RECALL. WHEN THEY DISCOVERED THAT IT WASN'T, A GREAT NUMBER OF THEM EITHER MADE THE REPAIR THEMSELVES, OR WENT TO AN INDEPENDENT MECHANIC, SINCE THE DEALERS WERE CHARGING UP TO $850 TO MAKE THIS REPAIR. SO, MANY OF THESE REPAIRS WEREN'T MADE BY DEALERS WHERE THEY COULD BE TRACKED FOR A POSSIBLE RECALL.