MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL REPAIR FROM A DEALER (COURT STREET FORD, 558 WILLIAM R LATHAM SENIOR DR, BOURBONNAIS, IL 60914, (815) 939-9600) FOR NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). SIX MONTHS AFTER THE REPAIR, THE LIGHTS FAILED TO FUNCTION FOR THE LOW BEAMS, HIGH BEAMS, AND DAY TIME RUNNING LIGHTS INTERMITTENTLY. THE DEALER WAS INFORMED SEVERAL TIMES, BUT THEY WERE UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT FELT AS IF THE REMEDY FAILED TO PROVIDE A SOLUTION. THE DEALER INDICATED THAT THE PART NEEDED TO BE REPLACED AGAIN. THE VEHICLE WAS SERVICED BY AN INDEPENDENT MECHANIC TO REPLACE THE PART. THE MANUFACTURER WAS NOTIFIED THAT THE REMEDY FOR THE RECALL FAILED TO PROVIDE A SOLUTION AND ALSO INDICATED THAT THE PART STILL NEEDED TO BE REPLACED AFTER THE REPAIR. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 5 MPH, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. A DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE APPROXIMATE FAILURE MILEAGE WAS 119,000.

REAR PASSENGER LED BRAKE LIGHTS FAILED, WILL NOT ILLUMINATE AFTER SHAKY 'FLASHING' NOTICED FOR A FEW MONTHS. REPLACED WITH SALVAGE LED ASSY FOR $150. WITHINWEEKS, THE DRIVER'S SIDE BRAKE LIGHT IS NOTICED TO STAY ON ANY TIME THE RUNNING OR HEADLIGHTS ARE ON. BOTH ARE UNSAFE CONDITIONS AND BOTH REQUIRE FULL ASSY REPLACEMENT.

POWER STEERING PROBLEM. SENSOR INDICATES 'POWER STEERING ASSIST FAULT'. TRIED RESTARTING MY CAR SEVERAL TIMES TO SEE IF IT WOULD GO AWAY AND HASN'T. PLEASE HELP. VEHICLE WAS STATIONARY WHEN PROBLEM OCCURRED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING 40 MPH, THE VEHICLE SHOOK, SPUTTERED, AND LOST ALL POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART, BUT WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED WITH A FAULTY COIL PACK THAT NEEDED REPLACEMENT. THE CONTACT STATED THAT THE INDEPENDENT MECHANIC REPLACED THREE COIL PACKS; HOWEVER, WHEN THE MECHANIC ATTEMPTED TO START THE VEHICLE, THE COIL PACKS EXPLODED AND THE VEHICLE SHUT OFF AGAIN. THE INDEPENDENT MECHANIC INFORMED THE CONTACT THAT THE REPAIRS WERE TOO LARGE OF A JOB FOR HIM AND SUGGESTED THE VEHICLE BE TAKEN TO A DEALER. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED AN AIR BAG FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,200. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. HERTRICH FORD LINCOLN OF MILFORD (LOCATED AT 1427 BAY RD, MILFORD, DE) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT THE PART NEEDED TO BE REDESIGNED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

OUR CAR SUFFERED LOSS OF POWER AND ERRATIC THROTTLE (SURGES OF FORWARD MOVEMENT EVEN WHEN FOOT NOT ON THE THROTTLE) SEVERAL TIMES IN JANUARY 2017. CAR UNSAFE TO DRIVE, WOULD LEAVE STRANDED IN THE MIDDLE OF HIGH-SPEED TRAFFIC ON HIGHWAY. DIAGNOSED WITH A BAD ELECTRONIC THROTTLE BODY BY RUSSEL AND SMITH FORD DEALER IN HOUSTON, REPLACED 1/19/17 UNDER "FORD CUSTOMER SATISFACTION PROGRAM 13N03." ON 8/28/17 SAME SYMPTOMS OCCURRED, INTERMITTENT POWER ACCELERATION AND LOSS OF ACCELERATION WHILE AT SPEED. TAKEN TO BRANDON FORD (FLORIDA) THAT DAY, AGAIN DIAGNOSED WITH A BAD ELECTRONIC THROTTLE BODY, WHICH WAS REPLACED. PICKED CAR UP 8/31, AND WITHIN 1 HOUR WE LOST POWER WHILE AT SPEED. WHILE AT A RED LIGHT, CAR SURGES FORWARD EVEN WITH BRAKE PEDAL APPLIED AND NO FOOT ON THE GAS. HAVE AGAIN BEEN TOLD IT MUST BE A BAD THROTTLE BODY.

I WAS ON MY WAY TO DROP MY 3 MONTH OLD OFF AT DAYCARE AND THEN TO WORK. I WAS DRIVING DOWN THE HIGHWAY GOING 60 MPH WITH THE CRUISE CONTROL SET WHEN I FEEL THE CAR START TO JERK BACK AND FORTH A LITTLE. I LOOK AT MY GAUGES ALL ARE NORMAL EXCEPT THE RPM GAUGE IS JUMPING UP AND DOWN THEN ALL OF A SUDDEN IT IS KICK OUT OF CRUISE CONTROL, AND I LOSE ACCELERATION AND A WRENCH LIGHT CAME ON. I WAS ALMOST HIT BY 2 VEHICLES BECAUSE OF THE SUDDEN LOSE ON SPEED. AS I WAS LOSING ACCELERATION, I WAS TRYING NOT TO BRAKE BECAUSE I THOUGHT IT WAS GOING TO DIE. IT DID NOT DIE BUT I WAS NOT ABLE TO GO ANY FASTER THAN 25 -30 MPH. I DROVE IT STRAIGHT TO MY MECHANIC AND GOT THE CODE P2112. THIS IS FOR THE THROTTLE BODY. THERE WAS A RECALL ISSUED ON THIS FOR THE MERCURY MARINERS BUT IT DID NOT INCLUDE THE HYBRIDS. PLEASE HELP

BRAKE FAILURE. DRIVING UP A SLIGHT INCLINE AND SLOWING IN PREPARATION TO TURN LEFT I PRESSED THE BRAKE PEDAL TO SLOW DOWN AND THE PEDAL WENT TO THE FLOOR BEFORE THE BRAKES ENGAGED. I WAS ON A DRY FAIRLY SMOOTH ROAD.

THE BRAKES FAILED. DRIVING THE CAR AT ABOUT 35 MILES PER HOUR ON A SUBURBAN STREET THAT WAS DRY, COMING DOWN A HILL WHEN I NEEDED TO STOP FOR A YELLOW LIGHT THE PEDAL WENT TO THE FLOOR BEFORE ENGAGING THE BRAKES.