MERCURY Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE PART FOR THE REPAIR WAS UNAVAILABLE. AN UNKNOWN LOCAL DEALER WAS CONTACTED, BUT COULD NOT PROVIDE A DATE FOR PART AVAILABILITY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT OFFERED NO ASSISTANCE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 11/01/17*LJ UPDATED 11/3/2017*JS

SAFETY RECALL NOTICE 16S26 / NHTSA RECALL 16V-384 STILL NOT RESOLVED FOR PARTS SINCE RECALL LETTER OF JULY 2016

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE THE VEHICLE WAS OPERATED, IT LOST ENGINE POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO DOM'S GETTY SERVICE STATION (308 MERCER ST, HIGHTSTOWN, NJ) WHERE IT WAS DIAGNOSED AS A TRANSMISSION FAILURE. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 57,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/26/17*LJ UPDATED 10/27/17*JS

ON MY WAY TO WORK YESTERDAY MY ANTI-LOCK BRAKES KICKED IN WHILE BRAKING ON AN UNEVEN/ROCKY PIECE OF ROAD. IMMEDIATELY THEREAFTER, MY BRAKES WENT COMPLETELY SOFT. I HAVE PUSH THE BRAKES DOWN ALMOST TO THE FLOOR IN ORDER TO GET THEM TO ENGAGE AT ALL. I PROCEEDED ONTO THE HIGHWAY NOT KNOWING THAT ANYTHING WAS WRONG AND THE FIRST TIME I TRIED USED THE BRAKES I NEARLY SLAMMED INTO THE CAR IN FRONT OF ME. I CONTACTED FORD ABOUT THE ISSUE TODAY, AND IT APPEARS THAT THIS IS A KNOWN DEFECT WITH THE BRAKES ON MY MODEL OF MILAN (AS WELL AS FUSIONS FROM THE SAME YEAR), AND THEY MADE NO OFFER TO CORRECT THE ISSUE.

POWER STEERING WENT OUT COMPLETELY WHILE DRIVING ON A CITY STREET. FINE DURING DRIVE ON HIGHWAY AND WENT OUT ON CITY STREET WHILE GOING INTO A TURN GOING LEFT.

I PURCHASED THIS VEHICLE RECENTLY WITH ONLY 40,000 MILES. THE CAR KEEPS STALLING OR DYING AS YOU MAY SAY AS I DRIVE. IT WILL BE OKAY FOR A SHORT PERIOD OF TIME AND THEN JUST DIE RIGHT ON THE HIGHWAY! ONCE IT DIES ONCE, THE CAR WILL CONTINUE TO DO SO OVER AND OVER AGAIN UNTIL THE ENGINE HAS COOLED DOWN. I HAVE THE ENGINE CODES OF P2104, P2111 AND P2135 WITH A REFERE TO P2101. I HAVE BROUGHT IT TO SEVERAL MECHANICS AND PAID WELL OVER $1,000 TO FIX THIS PROBLEM AND IT JUST CONTINUES. I AM AFRAID MY FAMILY MAY ALL DIE! WERE ON 93 RECENTLY HEADING TOWARD BOSTON AND MY CAR DIED RIGHT AT THE INTERSECTION OF 495. I HAD ALL MY CHILDREN IN THE CAR AND IT WOULD NOT RESTART. I HAVE FIXED THE FUEL SYSTEM (ERROR CODE LAST TIME), HAD A COMPLETE TUNE UP, AND THROTTLE SENSOR ETC.

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE TRANSMISSION FAILED. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST ACCELERATION. THE VEHICLE WAS TOWED TO DOM'S GETTY STATION (HEIGHTSTOWN, NJ 08520, PHONE (609) 448-4146) FOR DIAGNOSTIC TESTING, WHICH LOCATED THE FAILURE AT THE TRANSMISSION INPUT SHAFT AND TORQUE CONVERTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 57,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (MOYER FORD, 2980 S MCKENZIE ST, FOLEY, AL 36535, (251) 943-1661) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHEN THE GEAR SHIFTER WAS PLACED IN DRIVE, THE ACCELERATOR PEDAL WAS DEPRESSED AT A LOW SPEED BUT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. WHILE ATTEMPTING TO PARK, THE POWER STEERING FAILED AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING ASSIST NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE DEALER WAS NOT CONTACTED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY OR INCLUDED IN A RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.