MERCURY Complaints

ABS WARNING LIGHT COMES ON AND CHECK BRAKE SYSTEM MESSAGE COMES ON AT ANYTIME WHILE DRIVING ON SITTING STILL. LOSE BRAKING POWER, CAUSING DRIVER TO PUSH BRAKE VERY HARD TO STOP AND BRAKE PEDAL SOMETIMES GOES TO THE FLOOR AND YOU HAVE TO USE EMERGENCY BRAKE TO STOP. DEALER COULDN'T LOOK AT THE CAR FOR THREE WEEKS SAID ITS OKAY TO DRIVE IN "MANUAL MODE", HOWEVER MANUAL MODE ONLY USES REAR BRAKES AND WILL TAKE VEHICLE A LONG DISTANCE TO STOP IN RAINY CONDITIONS.(I WENT THROUGH A BUSY INTERSECTION IN THE RAIN AND ALMOST HAD AN ACCIDENT SO LEFT IT AT THE DEALER). DEALER HAD VEHICLE FOR ALMOST SIX WEEKS, REPLACED THE ABS HUC TWICE, FINALLY CALLED FORD. FORD ADVISED TO REPLACE ALL BRAKE HOSES "DUE TO RESTRICTIONS". DEALERS ARE TELLING OWNERS THEY HAVE TO REPLACE ABS HCU AND PART ALONE COST $4700.00. HOWEVER, FORD KNOWS OF THE PROBLEM AND IS NOT PUTTING OUT A BULLETIN OR RECALL, UNTIL SOMEONE GETS KILLED. OWNERS ARE TRADING THE UNSAFE CAR BECAUSE THE DEALER IS MISDIAGNOSING THE REAL PROBLEM WHICH COST APPROXIMATELY $300.00

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, ALL THE GAUGES ON THE INSTRUMENT PANEL FAILED TO PROVIDE THE ACCURATE READING. IN ADDITION, THE AIR SUSPENSION THAT CONTROLLED THE SHOCKS FAILED TO HOLD AIR. THE VEHICLE WAS TAKEN TO PERRY'S FORD (205 E HWY, HOLDENVILLE, OK 74848, PHONE NUMBER: (888) 307-3779), BUT THE VEHICLE COULD NOT BE REPAIRED BECAUSE THERE WAS NO ONE THERE WHO COULD REMEDY THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 123,000.

WHILE DRIVING ON THE HIGHWAY CHECK BRAKE SYSTEM MESSAGE AND BRAKE LIGHT COMES ON VEHICLE BRAKING BECOMES VERY HARD TO STOP. AFTER STOPPING VEHICLE AND TURNING VEHICLE OFF AND ON SEVERAL TIMES BRAKE WARNING LIGHT GOES OFF AND VEHICLE DRIVES NORMALLY FOR A FEW DAYS THAN PROBLEM COMES BACK. WHILE AT A LIGHT ONE DAY BRAKE WARNING LIGHT CAME ON DROVE FOR APPROXIMATELY 1 MILE AND NO BRAKES AT ALL WAS ABLE TO TURN IN TO A PARKING LOT AND APPLY THE EMERGENCY BRAKES TO STOP. LEFT VEHICLE OVER NIGHT THE NEXT DAY TURNED VEHICLE ON AND OFF SEVERAL TIME AND BRAKES BEGAN TO WORK. MADE APPOINTMENT WITH DEALER WHO ADVISED IT WILL BE THREE WEEKS TO GET IT IN. AFTER THREE WEEKS TO TAKE VEHICLE IN A WEEK LATER WAS ADVISED ABS HCU WAS PROBABLY BAD. COST FOR NEW ABS HCU MODULE $4700 FOR THE PART ALONE. PICKED UP VEHICLE WITHOUT HAVING IT FIXED AND DROVE LOCALLY FOR A FEW WEEKS WITH BRAKE IN "MANUAL MODE" UNTIL I TRIED TO STOP FOR A YELLOW LIGHT IN THE RAIN AND SLID THROUGH THE INTERSECTION SINCE ONLY THE BACK BRAKES WORKS IN MANUAL MODE. LATER ORDERED A REFURBISHED ABS HCU MODULE COST $1400.00, THE FORD DEALER IS THE ONLY ONE WHO CAN INSTALL UNIT SINCE THE MODULE HAS TO BE PROGRAMED TO THE VEHICLE SOFTWARE. TOOK TWO WEEKS TO GET AN APPOINTMENT DEALER HAD VEHICLE FOR ANOTHER SIX WEEKS TRYING TO PROGRAM AND BLEED BRAKE SYSTEM. DEALER FINALLY INSTALLED THE OTHER ABS HCU UNIT THAT WAS SENT TO ME WHEN I ADVISED THE REFURBISHING COMPANY THAT THE DEALER WAS HAVING ISSUES WITH THE FIRST ONE. DEALER ADVISED THAT THEY INSTALLED THE REPLACEMENT ABS HCU AND REPLACED THE BRAKE LINES, AND THE BRAKES STARTED TO WORK LABOR COST $1900.00. I'M GLAD TO BE HERE TO REPORT THIS SAFETY ISSUE THE NEXT PERSON WOULD PROBABLY NOT BE SO LUCKY.

AFTER STARTING VEHICLE FLICKERING ON OFF OF DASH LIGHTS,PANEL COMPLETELY OUT AND NOW WILL NOT COME BACK ON,CREATING AN ISSUE DRIVING,UNABLE TO SEE SPEED,MILAGE GAS USAGE,WHEN CHECKING UNDER HOOD I WAS GIVEN AN ELECTRICAL SHOCK,THE MOTOR WAS RUNNING,IMMEDIATELY TURNED OFF MOTOR

HEAVY TRAFFIC ON STATE HIGHWAY ENGINE OVERHEATING ALARM ACTIVATED,INCIDENT HAS OCCURED TWICE,IN TRAFFIC,EVERYTHING HAD TO BE TURNED OFF AND I HAD TO PULL OFF OF HIGHWAY, OTHER COMPLAINT DASH PANEL LIGHTS OUT WITH DEFINITELY ELECTRICAL ISSUE,ALMOST WILL NOT START,THIS OCCURED WHILE DRIVING AND NOW EILL NOT COME BACK ON AT ALL

I AM GETTING CONTINUAL THROTTLE BODY ERRORS ON MY 2009 MARINER. IT GOES INTO LOW POWER MODE SO I CAN "LIMP HOME". IT HAPPENS MOSTLY ON HIGHWAYS WHEN I NEED TO "PUNCH IT" AND GET ALOT OF ACCELERATION.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE THE CONTACT'S WIFE WAS DRIVING, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO OURISMAN LINCOLN OF FREDERICK (6001 URBANA PIKE #200, FREDERICK, MD 21704 (301) 662-7600) WHERE IT WAS DIAGNOSED THAT THE STEERING SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT ASSIST. THE CONTACT WAS ADVISED TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 151,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (RTE 23 AUTO, BUTLER, NJ, 866-428-3415) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING 60 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING AND THE RPMS INCREASED TO 500 OR MORE. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND DID NOT ASSIST. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 116,000.

MY VEHICLE: 2006 MERCURY MARINER HYBRID SUV. PURCHASED NEW IN 2006. IN HOT WEATHER...VEHICLE ENGINE QUITS WHILE IN MOTION ON FREEWAY AT APPROXIMATELY 70 MPH (3 TIMES), AND CITY STREETS (3 TIMES). EXTREMELY DANGEROUS WHEN ENGINE QUITS WHILE DRIVING ON FREEWAY IN TRAFFIC. ALL YOU CAN DO (WHILE PRAYING!) IS COAST TO A STOP AND DO YOUR BEST TO PULL OFF ON TO SHOULDER OF ROAD WITHOUT CRASHING INTO OTHER VEHICLES. WE HAVE TRIED 3 TIMES TO GET FORD MOTOR TO REPAIR THIS PROBLEM...ALL TO NO AVAIL. THE LAST TIME WE HAD TO PAY APPROXIMATELY $1,500. HOWEVER, FORD MOTOR DID REIMBURSE US! BUT AT THE SAME TIME THEY CLAIMED THE PROBLEM WAS RESOLVED. NOT TRUE! ABOUT TWO YEARS LATER THE PROBLEM STARTED ALL OVER AGAIN. FOR10 YEARS WE HAVE BEEN DRIVING A DEFECTIVE VEHICLE THAT WAS--AT ALL TIMES--A DANGER TO OUR LIVES. FORD MOTOR SHOULD HAVE TAKEN THIS PROBLEM MUCH MORE SERIOUSLY AND EITHER REPLACED THE VEHICLE WITH A ANOTHER ONE, OR TRULY FIXED THE PROBLEM. I FEEL FORD MOTOR HAS LIABILITY IN THIS MATTER. THE LAST TIME THIS PROBLEM OCCURRED WAS JULY 16, 2017.