MERCURY Complaints

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. WHILE DRIVING, THE DRIVER AND PASSENGER SIDE HEADLIGHTS AND ALL OF THE INTERIOR LIGHTING FLICKERED ON AND OFF. THE VEHICLE WAS TAKEN TO GRAY-DANIELS FORD LINCOLN (201 OCTAVIA DR, BRANDON, MS 39042 (601) 825-2801) WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO MARSHALL FORD CO INC. (14843 HWY. 16 WEST, PHILADELPHIA, MS 39350 (601) 774-9222) WHERE THE VEHICLE WAS CURRENTLY LOCATED, BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 150,146.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED ABOUT THE RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

HEADLIGHTS GO OUT UNEXPECTEDLY WHILE DRIVING AT NIGHT, SOMETIMES WILL BLINK BACK ON AND SOMETIMES NOT. VERY DANGEROUS WITH ONCOMING TRAFFIC. MUST PULL OVER AND WAIT EXTENDED PERIODS OF TIME TO CONTINUE DRIVING.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 60 MPH, THE HEADLIGHTS WENT OUT WITHOUT WARNING. THE CONTACT MANAGED TO DRIVE HOME. THE VEHICLE WAS TAKEN TO THE DEALER (BORMAN AUTOPLEX IN LAS CRUCES, NM, 575-525-4500) WHERE IT WAS DIAGNOSED THAT THE LIGHTING MODULE NEEDED TO BE REPAIRED. THE TECHNICIAN STATED THAT THE FAILURE WAS REPAIRED EARLIER PER AN UNKNOWN RECALL; THEREFORE, THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIR COST. THE MANUFACTURER WAS CALLED AND STATED THAT THE RECALL REPAIR WAS A ONE-TIME REPAIR AND HUNG UP THE PHONE. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE STATIONARY, THE VEHICLE LEAKED FUEL ONTO THE GROUND. THE VEHICLE WAS TOWED TO KAISER MILLER FORD IN COLLEGEVILLE, PENNSYLVANIA. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE PART FOR THE REPAIR WAS ON BACKORDER FOR NHTSA CAMPAIGN NUMBER: 15V793000 (FUEL SYSTEM, GASOLINE). THE FAILURE MILEAGE WAS 170,000.

THE AIR BAG LIGHT REMAINS ON ALL THE TIME. MY MECHANIC SAYS THAT CAR'S COMPUTER IS GENERATING A CODE INDICATING A PROBLEM WITH A SENSOR IN DRIVER'S SIDE SEAT BELT. HE SAYS THAT THE ENTIRE SEAT BELT ASSEMBLY MUST BE REPLACED AT A COST OF $500. THE CAR ONLY HAS 70,000 MILES ON IT. SINCE THIS IS A SAFETY ISSUE AND APPEARS FROM THE MANY COMPLAINTS YOU'VE RECEIVED TO BE A COMMON PROBLEM WITH 2005 GRAND MARQUIS'S, I URGE DOT TO ISSUE A RECALL TO REQUIRE THE MANUFACTURER TO PAY FOR THE NECESSARY REPAIRS.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS, THE BRAKE PEDAL WAS ENGAGED, BUT THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE BRAKE PEDAL HAD TO BE DEPRESSED WITH FORCE IN ORDER FOR THE VEHICLE TO STOP. THE FAILURE WAS EXPERIENCED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO RICHARD BAZZY'S SHULTS FORD LINCOLN (10401 PERRY HIGHWAY WEXFORD, PA 15090, PHONE: 724-934-2388) WHERE IT WAS DIAGNOSED THAT THE ANTI SKID SYSTEM NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PART NOT AVAILABLE.

I WAS DRIVING AT 65+ MPH ON EXPRESSWAY - VEHICLE STOPPED ACCELERATING AND A VIOLENT SHAKING OF THE VEHICLE OCCURRED FORCING ME OFF THE HIGHWAY - AT THIS TIME NOTICE AN IMAGE OF A "WRENCH" LIT UP ON DASH -- I WAS ABLE TO GET VEHICLE TO THE DEALER - NOT WORRIED DUE TO I STILL HAD 2000 MILES LEFT ON WARRANTY, ONLY TO BE TOLD THIS IS NOT COVERED UNDER WARRANTY. MY QUESTION IS THIS IS HUGE SAFETY ISSUE AND SHOULD UNDER NO QUESTIONS BE A CHARGE TO THE CONSUMER. I WAS CHARGED 309.20 TO REPLACE THE THROTTLE BODY MOTOR AND ASSEMBLY. AFTER MUCH RESEARCH THIS IS AN ONGOING PROBLEM WITH MANY OF THE FORD VEHICLES. ATTACHED IS THE INVOICE THAT I HAD TO PAY. I HAVE TRIED TO OBTAIN THE ZONE REP FOR MY AREA AND I AM HAVING TROUBLE GETTING THIS INFO FROM MY DEALER. I AM STILL INVESTIGATING AS TO HOW TO OBTAIN THIS INFO AS I BELIEVE SOMEONE IN HIGHER POSITION THEN DEALER NEEDS TO BE AWARE.

TAKATA RECALL IT HAS BEEN OVER A YEAR SINCE I RECEIVED THE AIR BAG RECALL, IS THERE ANY SOLUTION TO THIS PROBLEM IN THE NEAR FUTURE, THANK YOU [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB