MERCURY Complaints

I HAVE RECEIVED A RECALL LETTER DATED JULY 2016 AND NO ACTION BY THE DEALER OR FORD MOTOR COMPANY....NONE, ZERO NOT EVEN A EXPLANATION FROM THE DEALER SERVICE DEPARTMENT WHAT HAPPENED TO THE RECALL FOR THE "AIR BAG" REPLACEMENT. IF THIS IS A TROUBLED VEHICLE I REALLY WOULD LIKE TO HAVE ACTION AND A REPLACEMENT OF THE VEHICLE MY RECALL NUMBER IS 16S26. FORD MUST HAVE AN ANSWER....

I WAS DRIVING MY 2010 MERCURY MARINER , WHEN THE ENGINE LITE CAME ON WITH A LITTLE WRENCH LITE. MY CAR STARTED TO LOSE POWER AND I COULD NOT GET IT TO PICK UP POWER. I PULLED OF THE ROAD. I TURNED OFF MY CAR, I DIDN'T KNOW IF IT WOULD START AGAIN .VERY SCARY.I HAVE ONLY 86000 MILE ON IT .

WHEN DRIVING DOWN THE HIGHWAY WHEN I PRESS THE BRAKES QUICK AND FAST IT WILL ENGAGE AND START WORKING. WHEN I SLOWLY PRESS THE BRAKES THEY DO NOT ENGAGE UNTIL THE BRAKE PEDAL IS ALMOST TO THE FLOOR. I HAVE ALMOST RAN INTO THE BACK OF MANY PEOPLE. AS I SEE ON THE INTERNET 100S OF PEOPLE IS HAVING THIS ISSUE. SO WHY HAVEN'T A RECALL BEEN DONE YET? I GUESS SOMEONE IMPORTANT HAVE TO GET KILLED BY THIS DEFECT IN ORDER FOR THE FEDERAL GOVERNMENT TO MAKE THIS ISSUE KNOWN AND DO A RECALL QUICK! ITS NOW SAFE AT ALL AND I DON'T THINK THE CAR OWNERS SHOULD HAVE TO PAY FOR THIS PROBLEM. MY CAR ONLY HAVE 74,900 MILES ON IT!!! SOMEONE PLEASE GIVE ME A RECOMMENDATION @ [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).?*JB

SO MY DAY STARTS EARLY WITH COLLEGE MY MERCURY MARINER STARTED AND POWER STEERING WAS NORMAL. COME HOME FOR AROUND HOUR AND A HALF GETTING READY FOR WORK. I GET IN AND I CAN'T EVEN BACK OUT OF MY DRIVEWAY. I BACKED UP FEW FEET AND COULDN'T MOVE THE STEERING WHEEL. SO I JUST SHUT THE ENGINE OFF AND LEFT IT WERE IT STOOD. I HAD NO PROBLEMS ALL DAY AND THEN SUDDENLY POOF NOT THERE. NO DASH LIGHTS, NO CHIMES, NO WARNING.......JUST NO STEERING. WE CALLED A TOW TRUCK THE NEXT DAY AND IT WAS TAKEN TO OUT MECHANIC, WHO TOLD US THAT IT HAD TO GO TO THE DEALERSHIP TO BE FIXED. THE WHOLE STEERING COLUMN HAD TO BE REPLACED.

THE SENSORY RESTRAIN SYSTEM (AE5Z14B321A) WENT BAD ON A CAR THAT HAS SAT FOR MOST OF ITS LIFE. I RECEIVED THE CAR FROM MY GRANDMA WITH AROUND 8000 MILES ON IT. THIS WE BAD WITH ABOUT 11900 MILES. I RESEARCHED THIS AND FOUND OUT THIS WAS A COMMON PART GOING BAD. THERE WAS NEVER RECALLS DONE BECAUSE THE PART WENT BAD WITH MOST PEOPLE WHILE UNDER WARRANTY. THIS ONE PART AND LABOR COST ME ALMOST 1000.00. 1000.00 FOR A PART THAT WAS COMMONLY BREAKING. BUT BECAUSE IT SAT FOR SO LONG THE WARRANTY RAN OUT AND I AM LEFT WITH A HUGE EXPENSE TO A PART THAT WAS COMMONLY BREAKING. TO WHAT WENT WRONG. THE AIRBAG LIGHT CAME ON, WRENCH LIGHT, SERVICE ADVANCE TRAC LIGHT AND TRACTION CONTROL LIGHT CAME ON. I AM 6 MONTHS PREGNANT AND HAVE A 2 YEAR OLD IN MY CAR AND I GOT TOLD THAT THIS CAUSED ALL SECURITY FEATURES TO BE TURNED OFF. IF I WAS TO BE IN AN ACCIDENT MY FAMILY AND I WOULD OF NOT BEEN PROTECTED. BUT THIS IS A COMMON PART GOING BAD BUT NO ONE SAID ANYTHING BECAUSE THEY WENT BAD WHEN EVERYONE HAD WARRANTY.

TL* THE CONTACT OWNS A 2000 MERCURY GRAND MARQUIS. WHILE STATIONARY, THE VEHICLE WOULD NOT START WHEN PROMPTED. UPON STARTING THE VEHICLE, A CLICKING NOISE OCCURRED AND THE VEHICLE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE HEADLAMP MODULE WAS FAULTY AND DRAINED THE BATTERY. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 124,000. UPDATED 11/07/17*LJ UPDATED 11/13/2017*JS

I HAVE A MERCURY MOUNTAINEER 2003 AND IT WAS STATIONED THERE WAS A CRACK IN THE BACK MIDDLE OF THE HATCH NOW THERE A HUGE CRACK AND MY WINDOW OF THE TRUNK CAME UNHINGED AND FELL OFF I SEE THIS PROBLEM IN ALL MOUNTAINEERS THEY ALL HAVE THE CRACK IN THE HATCH HOPE THEIRS DON'T FALL OFF I SEE IT IN ALMOST EVERYONE'S. THIS SHOULD BE RECALLED BECAUSE WHAT WOULD OF HAPPENED IF I WAS DRIVING AND IT FELL OFF THIS IS NOT SAFE. PLEASE HAVE THIS INVESTIGATED. THANK YOU!

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. AFTER THE VEHICLE WAS PARKED, THE INTERIOR DOOR HANDLE WOULD NOT OPEN THE DOOR. THE CONTACT HAD TO EXIT THROUGH THE PASSENGER SIDE DOOR OR MANUALLY RESTART THE VEHICLE. AN UNKNOWN DEALER WAS CONTACTED, BUT THE VEHICLE WAS NOT DIAGNOSED. THE VEHICLE WAS PREVIOUSLY REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000.

BRAKE PEDAL LOOSES PRESSURE AND GOES "SOFT" WHEN TRYING TO BRAKE. MOST TIMES HAVE TO PRESS BRAKES TO THE FLOOR TO COME TO COMPLETE STOP.

BRAKE PEDAL IS SOFT. WHEN BRAKING , THE BRAKE PEDAL GO ALMOST TO THE FLOOR. CAR DOES STOP BUT IT IS SLOW TO STOP.