MERCURY Complaints

WHILE EXITING ONTO RAMP FROM EXPRESSWAY ON WET PAVEMENT, I APPLIED MY BRAKES TO SLOW THE CAR. I DROVE OVER AN UNEVEN ROAD SURFACE AND MY BRAKE PEDAL WENT TO THE FLOOR. AS A RESULT, I NEEDED INCREASED DISTANCE TO STOP MY CAR. IF I NEEDED TO STOP FOR TRAFFIC OR A TRAFFIC SIGNAL THIS INCIDENT WOULD HAVE RESULTED INTO AN ACCIDENT. MY BRAKE PEDAL RETURNED TO NORMAL SOMETIME LATER. I HAVE HAD THREE SIMILAR INCIDENTS HAPPEN WHILE DRIVING MY CAR OVER AN UNEVEN ROAD SURFACE ( WET OR DRY) MY BRAKE PEDAL TURNS SOFT AND GOES TO FLOOR. AS A RESULT INCREASED STOPPING DISTANCE WAS NEEDED. MY BRAKE PEDAL ALWAYS RETURN TO NORMAL SOMETIME LATER.

PULLEY BOLT HAS BROKEN OFF 3 TIMES NOW WITHIN 1500 MILES OF DRIVING THE CAR.ONCE DRIVING ON A CITY STREET, ANOTHER TIME WHILE SITTING AT A TRAFFIC LIGHT AND THE 3RD WHILE ON THE HIGHWAY GOING AROUND A CURVE AT HIGHER SPEED. WHEN THE BOLT BREAKS, IT ALLOWS THE PULLEY TO BE THROWN AROUND, AND THE SERPENTINE BELT TO COME OFF, RESULTING IN LOSS OF CHARGING SYSTEM, A/C SYSTEM, AND POWER STEERING SYSTEM. THE IS A SAFETY CONCERN ESPECIALLY IF YOU ARE TRAVELING AT HIGH SPEED OR TURNING A CORNER OR GOING AROUND A CURVE. MY DAUGHTER COULD HAVE HAD AN ACCIDENT IF SHE HAD LOST CONTROL OF THE VEHICLE WHILE TURNING AND HAVING NO POWER STEERING ALL OF THE SUDDEN. FORD MOTOR CO. KNOWS OF THIS PROBLEM WITH THE FUSION AND MILAN VEHICLES AND REFUSES TO DO A RECALL AND OR COME UP WITH A SOLUTION FOR THE THOUSANDS WHO DRIVE THESE VEHICLES DAILY. WE ARE ALSO INCURRING STEEP REPAIR BILLS TO REPLACE THE BOLTS AND PULLEYS AND BELTS THAT ARE BROKEN OR DAMAGED WHEN THE BOLT BENDS OR BREAKS OFF.

"TAKATA RECALL" I WAS NOTIFIED BACK IN 2014 THAT I HAD A TAKATA AIRBAG INFLATOR ON THE PASSENGER SIDE THAT WAS NEEDING TO BE FIXED. I CONTACTED FORD AND MADE AN APPOINTMENT TO COME IN. WHEN I GOT THERE, THEY SAID THAT THEY DID NOT HAVE PARTS TO DO IT AND SAID THAT I WOULD BE RECEIVING A LETTER IN THE MAIL FROM FORD ONCE THAT PART CAME IN. I CALLED APPROXIMATELY 6 MONTHS LATER BECAUSE I HAD NEVER RECEIVED ANYTHING IN THE MAIL AND THEY SAID THEY WOULD CHECK INTO IT AND GET BACK WITH ME. I NEVER HEARD BACK FROM THE FORD DEALERSHIP. I WAS WORKING WITH BUCKEYE FORD IN LONDON, OH. I WOULD HAVE THOUGHT THEY WOULD HAVE CONTACTED ME BY NOW.

WHEN I CAME TO AN INTERSECTION, MY ANTI-LOCK BRAKES KICKED IN AND MALFUNCTIONED CAUSING THE PEDAL TO GO TO THE FLOOR AND I LOST BRAKING POWER. I PUSHED EVEN HARDER ON THE PEDAL AND IT SEEMED LIKE I HAD BRAKES BUT NO POWER TO THE BRAKE SYSTEM. I SHUT OFF THE VEHICLE, PUMPED THE BRAKES TWICE AND RESTARTED. THE PEDAL WENT BACK TO NORMAL AND I WAS ABLE TO BRAKE FINE.

TL* THE CONTACT OWNS A 2003 MERCURY MARAUDER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEVITTOWN FORD LLC, 3195 HEMPSTEAD TURNPIKE, LEVITTOWN, NY 11756) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER, INDEPENDENT MECHANIC, AND MANUFACTURER WERE NOT CONTACTED FOR PART AVAILABILITY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THE VEHICLE'S EXTERIOR HEADLAMPS FAILED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF FAILURE HOWEVER DUE TO THEM STATING THE VEHICLE WAS ALREADY REMEDIED UNDER NHTSA CAMPAIGN NUMBER 15V861000(EXTERIOR LIGHTING) NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS APPROXIMATELY 115,481.

TAKATA RECALL THERE HAS BEEN A RECALL OUT SINCE JUNE 1, 2016 AND IT IS STILL LISTED AS RECALL STATUS: RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE. THEY ARE TO NOTIFY ME BY MAIL TO LET ME KNOW WHEN I AM ABLE TO GET THIS RECALL FIXED. I BELIEVE THAT IT HAS BEEN LONG ENOUGH THAT THIS IS A CONCERNING ENOUGH PROBLEM THAT IT SHOULD BE AVAILABLE BY NOW TO BE FIXED.

MULTIPLE TIMES WHILE TRYING TO BRAKE IT TAKES LONGER THAN IT SHOULD. IF BRAKING OVER MAN HOLE COVERS, IT WILL FEEL LIKE THE BRAKES ARE SKIDDING. TWO TIMES I HAVE BEEN IN ACCIDENTS WHERE I HAD PLENTY OF BRAKING SPACE AND HAD THE BRAKE TO THE FLOOR BUT STILL DID NOT HAVE TIME TO STOP. BOTH TIMES WERE ON HIGHWAYS

WE OWN THREE MERCURY GRAND MARQUIS, LOVE THE CARS HOWEVER ALL THREE( 2000, 1999 AND SECOND 1999 ALL INTEMITANTLY LOOSE HEADLIGHTS WHEN HIGH BEAMS ARE ON. IF I QUICKLY GO TO LOW BEAMS I CAN SEE AGAIN...ITS LIKE THEY ARE OVERHEATING WITH THE AMP DRAW OF HIGH BEAMS AND CIRCUIT BREAKS. THIS IS WAY TOO COMMON TO BE OK. IT DANGEROUS ESPECIALLY IF ONE GETS RATTLED WITH COMPLETE DARKNESS AT NIGHT AND HIGH SPEED. BUMPS ALSO SEAM TO SLIGHTLY AFFECT IT SOMETIMES. THIS HAPPENS ANY TIME THE GRAY 99 HAS HIGH BEAMS ON FOR ABOUT 45MINS. ONLY 10-15MINS ON BLUE 1999 AND 2000 NOT AS FREQUENT YET BUT ONLY HAS ABOUT 75K MILES, WHERE AS THE 1999 ARE 150-210 RESPECTIVELY. STARTED 5 YEARS AGO ON MY FIRST AND I JUST DID NOT USE HIGH BEAM SINCE I PURCHASE SECOND 1999 TO REPLACE FIRST AND HAD TITLE ISSUES SO BOUGHT THE 3RD 2000 AND FOUND THEY ALL HAVE THE SAME FLAW!! MY CELL [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).