MERCURY Complaints

WHILE DRIVING THE VEHICLE, THE SEAT SUDDENLY WENT ALL THE WAY BACK AND THE INTERIOR LIGHTS CAME ON. THIS HAS HAPPENED SEVERAL TIMES SINCE THEN, WE FINALLY FIGURED OUT IT WAS THE IGNITION, WITH THE CAR ACTING LIKE THE KEY JUST GOT PUT IN THE IGNITION OR JUST PULLED OUT, AND THE SEAT MOVING ALL THE WAY BACK FOR EASIER INGRESS/EGRESS AND THE COURTESY LIGHTS COMING ON. SINCE I AM ONLY 5 FOOT 4 INCHES, WHEN THE SEAT MOVES BACK I CAN NO LONGER REACH THE PETALS, A VERY DANGEROUS SITUATION WHILE DRIVING.

MY DASHBOARD DISPLAYED "POWER STEERING ASSIST FAULT" AND MY STEERING WENT OUT I SEARCH IN THE WEB AND I FOUND A RECALL 14S05 ' ELECTRIC POWER STEERING ' 2008-2011 FORD ESCAPE & MERCURY MARINER BUT I PUT MY VIN # IN NHTSA NO INFORMATION ABOUT MY VEHICLE COMES UP. WHAT SHOULD I DO? THANKS.

NHTSA CAMPAIGN NUMBER:04V421000 MANUFACTURER FORD MOTOR COMPANY WAS DRIVING ON A MAIN CITY ST. MY AUTO STOPPED WITH NO POWER IN THE LEFT LANE OF BUSY 4 LANE ST. WOULD NOT START IN NEUTRAL OR PARK, MAN PUSHED IT INTO THE CTR. LANE OUT OF TRAFFIC AREA. POLICEMAN CAME AFTER I CALLED 911, AFTER A FEW MINUTES HE SUGGESTED TAKING KEY OUT STEPPING ON BRAKE THEN INSERTING KEY BACK IN IGNITION, DID THAT AND IT STARTED RIGHT UP, AND HE FOLLOWED ME TO MY ST. AND I GOT SAFELY HOME. PRIOR TO THIS SHUT DOWN INCIDENT IT HAD STALLED GOING DOWN A HILL HOWEVER PUT IT IN NEUTRAL AND IT STARTED UP AGAIN. THIS INCIDENT COULD HAVE CAUSED A SERIOUS ACCIDENT, PRIOR TO THIS INCIDENT IT HAD BEEN CUTTING OUT FOR A COUPLE OF MONTHS WHICH I THOUGHT WAS CHEAP GAS, SO CHANGED TO TECTRON. I HAVE CALLED FORD ON 3/15 TWICE AND THEY SAID THEY CAN NOT DO ANYTHING ABOUT IT, I THEN RESEARCHED THIS ONLINE AND FOUND THIS SITE AND WANT TO POST EXACTLY WHAT HAPPENED TO ME AS SHOWN BY THE NHTSA ON RECALL ETC. IT DOES SHOW IT IS FOR THE ORIG OWNER, I AM THE 2ND. OWNER HOWEVER THIS HAS OCCURRED WITHIN THE 15YR. LIMITATION YOU HAVE POSTED FOR COMPLAINTS EXPLAINED TO FORD THAT IT MAY HAVE TAKEN THIS LONG FOR THE FILTER TO REACT IN THIS MANNER.

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE DRIVING 25 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD WHEN DEPRESSED. THE VEHICLE WAS DIAGNOSED AS NEEDING THE HCU REPLACED THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 06/08/17*LJ *AS

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. WHILE DRIVING AT 10 MPH, THE BRAKE LIGHT SWITCH FAILED TO OPERATE. THE CONTACT STATED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE BRAKE LAMP FAILED TO ILLUMINATE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. THE CONTACT STATED THAT THE BRAKE LIGHT SWITCH WAS REPLACED TWICE; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE EXTERIOR HEADLIGHTS WORKED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER ON SEVERAL OCCASIONS, BUT DIAGNOSTIC TESTING WAS NOT PERFORMED DUE TO NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE CONTACT WAS NOTIFIED OF THE RECALL, BUT THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 74,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

WHEN CAR IS IN MOTION AND ABS BRAKING IS ACTIVATED DUE TO BRAKING ON GRAVEL OR SLICK ROADS, THE BRAKE PEDAL GOES SOFT AND TO THE FLOOR. BRAKING ABILITY IS GREATLY REDUCED REQUIRING YOU TO RAPIDLY PUMP BRAKE PEDAL TO REGAIN SOME HYDRAULIC PRESSURE.

THE DRIVERS SEAT, WILL, WITHOUT WARNING, WHILE DRIVING ON THE INTERSTATE, AUTOMATICALLY START MOVING BACKWARDS TO IT'S DEFAULT POSITION. SOMETIMES THE INTERIOR LIGHT WILL COME ON SIMULTANEOUSLY. IN A PANIC, SO FAR, I HAVE BEEN ABLE TO STOP THE BACKWARD MOVEMENT BY GRABBING THE SEAT POSITION BUTTON AND FORCING IT TO MOVE BACK UP TO THE PRESET POSITION WHERE I HAVE BEEN ABLE TO GET MY FEET BACK ON THE PEDALS. THIS HAS OCCURRED MULTIPLE TIMES WHILE DRIVING FULL SPEED ON INTERSTATES, ON SIDE STREETS AND FRONTAGE ROADS AND EVERYTIME WITHOUT WARNING. ONE TIME, WHILE SITTING AT A STOP SIGN, I COULD NOT CATCH IT QUICKLY ENOUGH AND IT MOVED SO FAR BACK THAT MY FEET COULD NOT REACH ANY OF THE PEDALS! LUCKILY THAT TIME I WAS SITTING STILL. THIS HAS BEEN HAPPENING FOR THREE YEARS.

BRAKES CONTINUE TO BE AN ISSUE TO THE POINT I AM NOT ABLE TO DRIVE THE CAR IN BAD WEATHER OR ON ROUGH ROAD. I HAVE BORROWED A CAR TO DRIVE DURING SNOW ETC. BRAKES GO TO THE FLOOR AND DO NOT WORK DEFINITELY ONCE ABS SYSTEM IS ACTIVATED. BRAKES ON A DAILY BASIS CONTINUALLY GO TO THE FLOOR AND DO NOT GRAB ONCE APPLIED. BRAKES ARE WORKING DAY TO DAY DRIVING ON DRY SMOOTH ROADS, BUT TYPICALLY THEY GO TO THE FLOOR AND YOU CAN FINALLY STOP WITH AMPLE SPACE ALLOWED. WHEN BRAKE IS APPLIED, YOU FEEL AN INITIAL GRAB, THEN LET GO, PROPELLED FORWARD, AND THEN THE FINAL GRAB ONCE PETAL IS AT THE FLOOR. THIS IS UNPREDICTABLE AND UNCOMFORTABLE TO BE USING BRAKES IN BUMPER TO BUMPER TRAFFIC LET ALONE DAY TO DAY DRIVING STOPPING BEHIND ANOTHER CAR. MUST ALWAYS LEAVE LOTS OF STOPPING DISTANCE IN FRONT OF THE CAR FOR ENOUGH SPACE TO STOP. BRAKES AT TIMES HAVE TO BE PUMPED TO GET ANY PRESSURE. ALL INSPECTIONS ARE UP TO DATE, AND BRAKE PARTS ARE NEW (PADS, ROTORS, MASTER CYLINDER) AND REPEATEDLY CHECKED OVER LAST FEW YEARS. IT HAS COME TO THE POINT I CANNOT DRIVE THE CAR IN THE WINTER. I CANNOT AFFORD A CAR PAYMENT. MINE CAR IS PAID FOR. AND MY CAR IS KEPT IMPECCABLE AND MAINTAINED CONSTANTLY. I WANT MY CAR FIXED. I LOVE MY CAR. THIS HAS BEEN ONGOING FOR SOME TIME NOW AND EVERY GARAGE ASSURES ME MY BRAKES ARE SOFT BUT NOTHING WRONG THAT THEY CAN FIND AFTER HOURS AND HOURS AT DIFFERENT REPAIR SHOPS. WHAT IS BEING DONE TO REMEDY THIS? I DO NOT HAVE SCANNING ABILITIES FOR REPAIR RECEIPTS TO BE UPLOADED. I DO NOT HAVE ALL THE RECEIPTS FOR EVERY TIME I HAD A BRAKE INSPECTION WORRIED ABOUT MY BRAKES. I DO HAVE MOST RECENT RECEIPTS FOR SAFETY CHECK 5/3/16, MASTER CYLINDER REPLACED 8/8/16 (PROBABLY NOT NEEDED), BRAKE CHECK 12/14/16, AND BRAKE CHECK 1/17/17. RECEIPTS ARE FROM DIFFERENT GARAGES. THIS CAR IS FOR SURE NOT SAFE TO DRIVE IN SNOW.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED AN INTERIM RECALL NOTICE CONCERNING THE AIR BAGS AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE MANUFACTURER WERE UNABLE TO PROVIDE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE NHTSA CAMPAIGN NUMBER WAS UNKNOWN. THE CONTACT WAS NOT EXPERIENCING A FAILURE.