MERCURY Complaints

While my wife was driving the vehicle, the power assisted steering failed and produced a "power assist fault code" on the display. The car became too hard for a 74 year old woman to be able to steer. I took the car to the Ford dealer near me who confirmed it was the steering torque sensor had failed and needed to order in one and would cost $600 to replace. I did a VIN search on your data base, but it didn't show any recalls for this problem. However a google search showed a recall for my vehicle make, model and date of manufacturer and part of the Ford 14SO5 recall. The information on your web site shows that Mercury Mariners manufactured prior to Sept.11, 2010 were affected. Mine was manufactured in August of 2010. According to the Ford notices as published on your web site my car should be part of that recall and should receive a software update that would prevent the steering assist from being turned off. The Ford dealer is refusing to do the update and sensor replacement for free since that recall doesn't show up under my VIN. Its funny, because my car is doing the exact thing the recall was for and fits the vehicle description and date of manufacture to qualify.

I started Mercury with foot on break like normal. Shifted into reverse. Car accelerated backwards at full speed. Brakes did not stop car. Attempted to shift into neutral but went into drive instead. Car accelerated forward at full speed with my foot still on break. Car hit metal post and tree knocking them down and dragging the tree 50 to 60 feet before stopping with my foot still on the break. Car had stopped accelerating. I turned off the ignition. This unintended acceleration had happened before. Two different dealers attempted to fix the problem. Both of them thought they had been successful but it happened again. Previously, applying the brakes stopped the car, but not this time. Someone could have been injured severely or killed.

It happens every time I drive this vehicle. The ignition is lose, so the key jiggles and if their is too much bumping or shaking the key slightly moves and the seat and interior lights come on now I’ve tried Combat the issue with keeping the lights off on the interior and thought maybe I could turn off the seat function still haven’t figured that out yet

I received a recall on my car in 2019 to change the lighting control module as my headlights could go out without warning. Although I had not experienced this, I brought my vehicle to the local Ford dealer who changed the part. Over the pandemic and now since my wife and I are in declining health we have driven very little after dark. However, I recently had to go to the pharmacy at Walmart and returned home after dark but my headlights went out completely. Now I am having this problem and the local Ford dealer said there was no second recall so he wants to charge me between $500 and $600 to correct the problem. I think this is Ford's responsibility to correct. Please assist in making the manufacturer aware of this.

2010 MERCURY MILAN. CONSUMER WRITES IN REGARD TO DRIVERS SIDE AIRBAG SAFETY RECALL.

The power assist malfunctioned nearly causing a crash. 2011 model was recalled 2010 was not.

The contact owns a 2009 Mercury Mariner. The contact stated that while making left or right turns, the steering wheel became difficult to maneuver. No warning light was illuminated. The contact stated that the vehicle was taken to a dealer where the dealer diagnosed that the failure was related to the recall. The vehicle was not repaired. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall. The contact was then transferred to the NHTSA Hotline. The failure mileage was approximately 132,596.

The contact owns a 2009 Mercury Marnier. The contact stated while driving at an undisclosed speed, the steering wheel started to shake. The electric power steering (EPS) warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the steering torque sensor needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The contact referenced NHTSA Campaign Number: 14V284000 (Steering). The manufacturer was notified of the failure and the contact was informed that the VIN was not included in the recall and advised to call the NHTSA Hotline. The failure mileage was approximately 179,000.

Brakes going to the floor twice, almost unable to stop the second time - almost crashed. This vehicle’s brakes were recalled per Ford. Cleveland Ford dealer in Cleveland TN agreed to fix it, then changed their minds a couple days later and said they weren’t required to fix it because they couldn’t replicate the problem. Mountain View Ford in Chattanooga agreed today to fix it, taking it there tomorrow. We’ll see.

Brake pedal going almost to the floor once, then later did so again and almost didn’t stop, almost crashed.