MERCURY Complaints

THE THROTTLE IS NOT WORKING RIGHT. I WAS ALMOST IN 2 ACCIDENTS BECAUSE OF THIS. I STEP ON THE GAS AND NOTHING HAPPENS. I HEAR THAT 1000S ARE HAVING THE SAME PROBLEM BUT NO RECALL. THIS IS VERY DANGEROUS WHEN IN A 75 MPH ZONE AND SUDDENLY NO POWER. *TR

MY WIFE AND I WERE DRIVING HOME ON THE INTERSTATE. WE HAD JUST MERGED TO THE PASSING LANE TO ALLOW TRAFFIC MERGING FROM AN ON RAMP TO ENTER THE INTERSTATE A VEHICLE NEXT TO US WAS DOING THE EXACT SPEED AS WE WERE WHICH WAS 72 MPH SET CRUISE CONTROL. I HAD VEHICLES APPROACHING FROM THE REAR AND SINCE I WAS IN THE PASSING LANE DECIDED TO SPEED UP AND GET IN FRONT OF THE CAR BESIDE US I PUSHED THE ACCELERATOR ON OUR 08 MERCURY MARINER WITH A 3.0L ENGINE TO THE FLOOR AND THE CAR ACCELERATED IN FRONT OF THE OTHER CAR, WHEN I LIFTED MY FOOT OFF THE ACCELERATOR THE CAR CONTINUED TO ACCELERATE. I PUSHED ON THE BRAKE ONCE WITH NOTHING CHANGING THE CAR CONTINUED TO ACCELERATE. I PROCEEDED TO PUMP THE BRAKE THREE ADDITIONAL TIMES IN ABOUT 1 SECOND INTERVALS. FINALLY THE ACCELERATOR PEDAL RELEASE AND THE CAR SLOWED DOWN. WE PRECEDED HOME WITHOUT FURTHER INCIDENT. THIS IS A VERY DANGEROUS CONDITION AND HAS RESULTED IN SERIOUS INJURIES AND DEATHS IN EARLIER MODEL YEARS OF FORD ESCAPE, MERCURY MARINER AND MAZDA TRIBUTE VEHICLES. I HAVE HAD FORD VEHICLES MY WHOLE LIFE AND HAVE BEEN WORKING ON VEHICLES FOR MORE THAN THIRTY FIVE YEARS. THIS IS NOT NORMAL AND IS NOT THE ONLY TIME OR VEHICLE THIS HAS HAPPENED TO IN THIS YEAR THERE ARE MANY OTHER SIMILAR PEOPLE THAT HAVE SIMILAR COMPLAINTS ON THESE FORD AND MERCURY SUV'S ON THE INTERNET EX: CARCOMPLAINTS.COM TO NAME JUST ONE. THE INTERNET IS FILLED WITH THESE DANGEROUS COMPLAINTS. WHEN ARE YOU GOING TO LIVE UP TO YOUR NAME AND PUT THE SAFETY ASPECT FIRST,WHEN DEALING WITH THESE TO RICH TO BE BOTHERED BY RECALLS AUTO MANUFACTURERS? *TR

DURING NORMAL DRIVING CONDITIONS, AT A SPEED OF APPROX 35 MPH IN DRY WEATHER WHEN MY SON PUSHED THE BRAKE PEDAL TO COME TO A STOP THE ABS SYSTEM KICKED IN AND ACTE LIKE IN WET /SLIPPERY CONDITION AND THE BRAKE PEDAL WENT ALL THE WAY TO THE FLOOR. CAR SLOWLY COME TO A STOP. AFTER THAT HE DROVE HOME SLOWLY, BUT COULD NOT DUPLICATE BRAKE ISSUE AGAIN. THIS HAPPENED IN NOVEMBER 17, 2016 AND SINCE THAN THE BRAKES SEEM TO WORK OK. *TR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 60 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED THREE OTHER TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 138,000.

AS REPORTED BY SEVERAL OTHER MILAN OWNERS , WHICH NHTSA IS CURRENTLY INVESTIGATING, MY BRAKES ARE "SOFT". WHILE IN MOTION AND ATTEMPTING TO BRAKE, THE PETAL GOES TO THE FLOOR, LEAVING ME TO ONLY HOPE MY CAR WILL STOP IN TIME TO AVOID PERSONAL OR VEHICULAR INJURY. I AM A RETIRED FORD ENGINEER AND KNOW THIS IS AN FMVSS, SERIOUS VIOLATION. I HAVE TAKEN IT TO THREE REPAIR SHOPS , INCLUDING TWO FORD DEALERS, AND EACH HAS TOLD ME I NEED A NEW HYDRAULIC CONTROL CYLINDER WHICH IS ABOUT A $2000 REPAIR. THIS REPAIR COST IS ABOUT HALF THE CURRENT VALUE OF THE VEHICLE. I AM HOPING THAT YOUR INVESTIGATION WILL FORCE A RECALL REPAIR AT LITTLE OR NO COST TO ME. I PURCHASED THIS VEHICLE NEW FROM FORD. PLEASE ADVISE ANY OTHER ACTIONS I NEED TO PURSUE. *TR

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 55 MPH, THE BRAKE PEDAL TRAVELED TO THE FLOOR WHEN IT WAS DEPRESSED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY TWO YEARS, BUT THE VEHICLE WOULD EVENTUALLY STOP. THE LAST FAILURE WAS THE WORST OF THEM ALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

HAD TO REPLACE THE ABS HYDRAULIC CONTROL UNIT. PREVIOUSLY WHEN THE ABS TRIGGERED THE PEDAL WENT SOFT AND THE BRAKING FORCES WAS SIGNIFICANTLY REDUCED. BRAKING RETURNED TO NORMAL AFTER THE CAR WAS SHUTOFF FOR AN HOUR OR SO.

MY 2010 MERCURY GRAND MARQUIS HAS A DEFECTIVE THROTTLE BODY, IT LEFT ME TERRIFIED AND STRANDED ON I-95 SOUTH IN THE CENTER LANE OF A 70 MPH 3 LANE INTERSTATE. THE ENGINE ALL OF A SUDDEN WENT TO DEAD IDLE, GAS PEDAL WAS INOPERATIVE, I STILL HAD STEERING AND BRAKES BUT DIDN'T HAVE THE ABILITY TO GET OVER ON THE SHOULDER WITH CARS AND BIG TRUCKS SCRAMBLING TO GET AROUND ME, THANK GOD IT WAS DAYLIGHT. WHILE WE HAD DECELERATED TO ABOUT 30 MPH MY WIFE STUCK HER HAND OUT THE PASSENGER WINDOW WAVING FRANTICALLY AND SOME EXTREMELY SMART TRUCK DRIVER REALIZED WE WERE IN TROUBLE AND LET US OVER TO THE RIGHT LANE IN FRONT OF HIM AN THEN ONTO THE BREAKDOWN LANE. AFTER SEVERAL ATTEMPTS OF SHUTTING DOWN AND RESTARTING IT FINALLY WENT BACK TO OPERATING PROPERLY, WHEN WE GOT HOME I CALLED FORD MOTOR COMPANY, THEY TOLD ME I HAD NO RECOURSE BUT TO PAY TO HAVE IT FIXED,(THE PART ALONE IS 546 DOLLARS, NOT INCLUDING LABOR) MY CAR IS LIKE BRAND NEW WITH 70,000 MILES ON IT AND IS ONLY DRIVEN ON LONG TRIPS. WE ARE RETIRED PEOPLE ON A SSI INCOME AND FEEL LIKE FORD SHOULD ASSIST US IN GETTING THIS REPAIRED BEING THAT WE ARE STILL ALIVE TO TALK ABOUT. I WAS TOLD BY FORD THAT THEY HAD NO RECORD OF US AS OWNERS OF THIS CAR, WE BOUGHT IT FROM A LINCOLN MERCURY DEALER AS A PROGRAMMED CAR BUT FORD ONLY KNOWS OF THE ORIGINAL OWNER SO IF THERE WAS EVER A RECALL ON IT WE WOULD NOT HAVE BEEN NOTIFIED. THIS COULD HAVE BEEN A DISASTER AND FORD SHOULD BE HELD RESPONSIBLE, HOW MANY ACCIDENTS HAVE TO HAPPEN OR LAWSUITS FILED BEFORE THE BEAN COUNTERS SAY ENOUGH, LETS RECALL THESE VEHICLES OR AT LEAST ASSIST PEOPLE WITH DEFECTIVE CAR PARTS? *TR

I AM THE OWNER OF A 2007 MERCURY MILAN.IN JANUARY OF 2013 ONE OF MY FRONT WHEELS HIT A SMALL BUMP IN THE ROAD WHILE BRAKING WHICH CAUSED THE ABS SYSTEM TO ENGAGE. IMMEDIATELY AFTERWARDS MY BRAKE PEDAL WENT TO THE FLOOR. I TOOK IT TO THE DEALER AND THEY REPLACED THE BRAKE BOOSTER AND MASTER CYLINDER, WHICH WERE BOTH COVERED UNDER THE EXTENDED WARRANTY. HOWEVER THEY ALSO SAID THAT MY FRONT AND REAR ROTORS AND BRAKE PADS WERE RUINED AND ALL MUST BE REPLACED. THIS WAS NOT UNDER WARRANTY. THE PRICE TAG FOR THIS WAS $604.51. I WAS TOLD IF I GOT THE WORK DONE ELSEWHERE I WOULD VOID THE WARRANTY. SO I PAID THE $604.51. IN JUNE 2016 WHILE GOING DOWN A STEEP HILL I HAD TO BRAKE LIGHTLY WHEN ONE OF MY FRONT WHEELS HIT A SMALL POTHOLE, THE ABS ENGAGED AND AGAIN MY BRAKE PEDAL IMMEDIATELY WENT TO THE FLOOR AGAIN. RESEARCHING THE PROBLEM I FOUND THAT THIS IS A VERY COMMON PROBLEM WITH 2007 MILAN'S AND FUSIONS. THE ABS PUMP IS DESIGNED POORLY AND THE VALVES TEND TO STICK AFTER AN ABS EVENT. FURTHER RESEARCH REVEALED THAT FORD HAS KNOWN ABOUT THIS PROBLEM SINCE 2007 AND CHOSE TO DO NOTHING ABOUT IT. THIS TIME THE COST TO FIX IT COST $112.80. THE DEALER ALSO TOLD ME IF IT HAPPENS AGAIN THE 'HCU/ECU' UNIT WILL HAVE TO BE REPLACED AT A PRICE OF $1900. I AM SURE THAT THIS PRODUCT DEFECT HAS BEEN WELL KNOWN AND DOCUMENTED BY FORD. I'VE PAID A TOTAL OF $717.31 FOR A PROBLEM THAT FORD HAS KNOWN ABOUT FOR THE BETTER PART OF NINE YEARS. I WOULD LIKE TO BE COMPENSATED FOR THESE CHARGES. I WROTE A LETTER TO FORD MOTOR COMPANY ONLY TO GET A GENERIC LETTER BACK STATING THAT I NEED TO GO THROUGH THE DEALER IF I HAVE ANY CONCERNS. I DID THIS ONLY TO BE TOLD THAT ANYONE CAN FIND ANYTHING ON THE INTERNET WHEN I DESCRIBED TO THEM ALL THE OTHER PEOPLE WHO WERE HAVING THE SAME PROBLEM WITH THEIR MILAN. I SAW A RECENT ARTICLE THAT FORD IS BEING INVESTIGATED SO I DECIDED TO WRITE TO YOU ABOUT THIS! *TR

MUSHY BRAKES BOTH WHILE STATIONARY AND IN MOTION ~ TWICE IN 2016. FRONT AND REAR BRAKE PADS WERE REPLACED ON 01/18/2016. ABS CONTROL MODULE WAS REPLACED ON 12/23/2016.