MERCURY Complaints

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING VARIOUS SPEEDS AND ATTEMPTING TO STOP BY DEPRESSING THE BRAKE PEDAL, THE BRAKE PEDAL TRAVELED TO THE FLOOR. THE CONTACT STATED THAT THE VEHICLE FAILED TO STOP. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY GOING UP ONTO A CURB. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ABS MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

LIKE IN A RECENT NHTSA NOTICE, MY BRAKES WENT SOFT WHEN BRAKING ON ON UNEVEN PAVEMENT ON A CITY STREET AND I CONTINUED INTO THE INTERSECTION BEFORE STOPPING. NO ACCIDENT OCCURRED. I PUMPED THE BRAKES SEVERAL TIMES AND THE BRAKE PRESSURE RETURNED THOUGH FELT SOFT THE REMAINDER OF THE TRIP OF 10 MILES. THIS ACCURRED IN NOVEMBER OF 2016. I GOT A BRAKE JOB FROM THE FORD DEALER FOLLOWING THIS INCIDENT. I WAS GETTING CLOSE TO NEEDING A BRAKE JOB ANYWAY. AFTER YOUR RECENT NOTICE I'M CONCERNED THAT THE ISSUE STILL EXISTS AND CAN REOCCUR.

I DRIVE A 2007 MERCURY MILAN, AND I EXPERIENCED A LOW BRAKE PEDAL AFTER AN ABS EVENT. I WAS TRAVELING AT 25 MPH AND WAS APPROACHING A TRAFFIC LIGHT THAT WAS CHANGING TO RED. I APPLIED THE BRAKES TO STOP AND SLID ON A PATCH OF ICE. MY ABS KICKED IN AND IMMEDIATELY AFTERWARDS MY BRAKE PEDAL FELL TO THE FLOOR. I WAS ABLE TO CONTINUE DRIVING, HOWEVER, I FELT VERY UNSAFE. WHEN PRESSING THE BRAKE PEDAL THERE WAS A SPLIT SECOND OF PRESSURE AND THEN THE PEDAL WOULD FALL TO THE FLOOR. I WAS ABLE TO STOP, HOWEVER, MY STOPPING DISTANCE INCREASED GREATLY. I WAS ABLE TO GET WHERE I WAS GOING BUT I PARKED THE CAR AFTER AND REFUSED TO DRIVE IT. THIS SAME THING HAPPENED TO ME ABOUT A YEAR AGO, BUT AFTER A DAY THE PEDAL CAME BACK AND SEEMED TO BE OPERATING CORRECTLY. I HAD A BRAKE MAINTENANCE DONE, AND EVERYTHING LOOKED FINE. I ASSUMED MAYBE IT WAS A FLUKE. SINCE THAT TIME I HAVE REPLACED ALL PADS AND ROTORS, SO WHEN THIS EVENT HAPPENED AGAIN I KNEW IT HAD TO BE SOMETHING ELSE. I LOOKED AROUND A LITTLE BIT AND IT APPEARS I AM NOT THE ONLY ONE HAVING THIS ISSUE. I HAD THE ABS PUMP REPLACED ABOUT A WEEK AGO, AND SO FAR IT SEEMS TO BE WORKING. THE MECHANIC THAT REPLACED THE PUMP MADE THE CAR GO INTO AN ABS EVENT AND THE BRAKE PEDAL STAYED STIFF. I DO NOT KNOW IF THIS IS THE FIX OR NOT, BUT IT BROUGHT MY BRAKE PEDAL BACK FOR THE TIME BEING. I SINCERELY HOPE NHTSA INVESTIGATES. FINDING YOURSELF WITH A LOW BRAKE PEDAL IS TERRIFYING, ESPECIALLY IN WINTER. *TR

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE OPERATING THE VEHICLE AND DEPRESSING THE BRAKE PEDAL, THE ABS INDICATOR ILLUMINATED AND THE VEHICLE WOULD NOT IMMEDIATELY STOP. THE BRAKE PEDAL EXTENDED TO THE FLOOR AND THE BRAKING DISTANCE INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ABS WAS FAULTY. THE ABS MODULE WAS REPLACED, BUT THE FAILURE CONTINUED. THE MODULE WAS REPLACED WITH THE MANUFACTURER'S UPDATED MODULE AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 5,000.

SEVERAL TIMES OVER THE YEARS I HAVE NOTICED WHILE BREAKING THE PEDAL GOES SOFT. IT HAPPENS SPORADICALLY. WHEN IT HAPPENS WE CHECK BREAK FLUID LEVEL WHICH IS ALWAYS GOOD. WHEN HEARING ABOUT THE CURRENT INVESTIGATION, IT ALL MAKES SENSE. I BELIEVE MY CAR HAS A DEFECT WITH THE ANTI-LOCK SYSTEM.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE REVERSING THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND THE PEDAL TRAVELED TO THE FLOOR WITHOUT WARNING. THE CONTACT HAD TO PUMP THE BRAKE PEDAL IN ORDER FOR IT TO FUNCTION PROPERLY. THE DEALER DIAGNOSED THAT THE MASTER CYLINDER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 84,202.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING 35 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) THE FAILURE MILEAGE WAS 103,200. UPDATED 02/21/17*LJ *TR

TL* THE CONTACT OWNS A 2008 MERCURY MILAN. WHILE APPROACHING A RED LIGHT, THE BRAKE PEDAL WAS DEPRESSED AND TRAVELED TO THE FLOORBOARD. IN ADDITION THE VEHICLE STOPPED INDEPENDENTLY AND THE ABS WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ABS PUMP NEEDED TO BE REPLACED THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 71,000. UPDATED 05/09/17*LJ *CN

THE BREAK VIBRATES WHEN TRYING TO BREAK OVER ROUGH TERRAIN. ALSO THE BREAKING DISTANCE TAKES LONGER. SOME OCCASIONS I HAVE TO PRESS THE BREAK HARD ENOUGH TO COME TO A COMPLETE STOP.

MILES 70,290 (ACC) I WAS DRIVING OB THE HIGHWAY , TO AVOID A CRASH I HAD TO STOP QUICKLY. ALL INDICATOR LAMPS CAME ON BUT THE CAR DID NOT SHUT OFF. SMALL CLOUDS OF SMOKE FROM EXHAUST (WHITE-GREY). IT WAS PARKED FOR 2 DAYS , START UP WAS FINE DRIVING WAS FINE ALSO. ONCE AGAIN A( LEAD FOOT) DRIVER CUT ME AND ANOTHER CAR OFF. SAME THING AVOIDING A CRASH SLAMMING ON MY BREAK. AGAIN ALL INDICATOR LIGHTS ON BUT THE CUT SHUTS OFF COMPLETELY. TURN IT BACK ON ITS WAS HESITATION SMOKE AND SHAKING. AND MORE. A TSB WAS ISSUED FOR A PART/PIECE THAT WILL CAUSE PREMATURE ENGINE FAILURE. *TR