MERCURY Complaints

TL* THE CONTACT OWNED A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHEN THE GEAR SHIFTER WAS PLACED INTO THE REVERSE POSITION AND BACKING OUT OF A PARKING SPACE, THE VEHICLE ACCELERATED ON ITS OWN AND CRASHED INTO A FENCE. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO A BODY SHOP. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE APPROXIMATE FAILURE MILEAGE WAS 63,000.

MY 2003 MERCURY MOUNTAINEER HAS A SOLID AIR BAG LIGHT ON. IT HAS A CODE OF 33, WHEN YOU TURN THE CAR ON, THE LIGHT GOES ON AND BLINKS 3 TIMES THEN 3 MORE TIMES. THIS INDICATES A CODE 33. FORD HAS A TECHNICAL LETTER ABOUT THE ISSUE. THE LETTER STATES THERE IS A KIT FOR THIS PROBLEM. 1L2Z-78610E22-AAA IS THE KIT FOR A MEDIUM DARK PARCHMENT KIT. THIS SHOULD BE A RECALL ITEM AS IT IS A KNOWN DEFECT. FORD WANTS TO CHARGE $281.00 FOR THE PART. OUTRAGEOUS. I WOULD BE FORCED TO PAY OR NOT GET MY STATE VEHICLE TEST PASSED. DEFECTIVE PART SHOULD BE COVERED UNDER SAFETY RECALL ! SEE INFORMATION : 2003 MERCURY MOUNTAINEER BUILD DATE 09/02 VIN===[XXX] BELOW IS A COPY OF A TECHNICAL SERVICE BULLETIN REGARDING YOUR CONCERN. YOU CAN BUY THE KITS THROUGH ANY FORD DEALER, THAT'S ABOUT THE ONLY PLACE TO GET THEM. YOU'LL FIND THE BUILD DATE ON THE VIN TAG ON THE DRIVER'S DOOR. FORD:2002-2003 EXPLORER MERCURY:2002-2003 MOUNTAINEER ISSUE: SOME 2002-2003 4DR EXPLORER/MOUNTAINEER VEHICLES MAY EXHIBIT AN AIR BAG WARNING LAMP ILLUMINATED WITH DIAGNOSTIC TROUBLE CODE (DTC) B2292 AND LIGHT FLASHING CODE (LFC) 33 (DRIVER SEAT PRETENSIONER FAULT), OR LFC 34 (PASSENGER SEAT PRETENSIONER FAULT). THIS MAY BE CAUSED BY INTERMITTENT PRETENSIONER CONNECTION AT EITHER SEAT BELT BUCKLE. ACTION: INSTALL PRETENSIONER KIT FOR AFFECTED SIDE(S) BY BUILD DATE/COLOR. REFER TO THE FOLLOWING SERVICE INFORMATION FOR DETAILS. SERVICE INFORMATION OBTAIN CORRECT SERVICE KIT AND REFER TO INSTRUCTION SHEET INCLUDED WITH KIT FOR INSTALLATION INSTRUCTIONS. 2002 MODEL YEAR THROUGH 3/3/02 BUILD DATES MEDIUM DARK PARCHMENT 1L2Z-78610E22-AAA 2002/2003 MODEL YEARS 3/4/02 THROUGH 1/17/03 MEDIUM DARK PARCHMENT 1L2Z-78610E22-BAA [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING IN A RESIDENTIAL NEIGHBOR GOING AROUND 25MPH, I BEGAN TO SLOW DOWN TO DRIVE THROUGH SLIGHT DIP AND THEN ATTEMPTED TO BRAKE HARDER TO MAKE A TURN. AT THAT POINT THE BRAKES FAILED IMMEDIATELY AND I WAS UNABLE TO TURN, I HAVE TO CIRCLE THE BLOCK AND PUSH THE PEDAL INTO THE FLOORBOARD TO GET ANY RESPONSE FROM THE BRAKES. MY CHILDREN WERE IN THE VEHICLE AND IT WAS TERRIFYING AND HIGHLY DANGEROUS TO NOT ONLY MYSELF AND MY PASSENGERS BUT TO OTHERS ON THE ROAD. LOOK AROUND THE INTERNET AND THERE ARE MANY PEOPLE WHO HAVE EXPERIENCED THIS PROBLEM, BOTH ON MERCURY MILAN AND ON FORD FUSION. THE PROBLEM SEEMS TO BE A FAULTY ANTI LOCK HYDRAULIC CONTROL UNIT. THIS PROBLEM HAS BEEN KNOWN TO NHTSA, FORD MOTOR COMPANY AND OTHERS SINCE AT LEAST 2012; MECHANIC HAS FIXED SEVERAL OF THIS SPECIFIC PART AND SAYS HE CONTINUES TO SEE THIS PIECE OF FAULTY EQUIPMENT IN FORD PRODUCTS, SPECIFICALLY MERCURY AND LINCOLNS.

WENT OUT TO CAR TO START BEFORE LEAVING TO GO TO WORK NOTICE THAT THE CAR STEERING WHEEL WOULD NOT TURN. GOT OUT THE VEHICLE POP THE HOOD OF THE CAR AND SEEN THAT THE BELT HAD COME OFF THE PULLEYS THE BELT IT'S SELF WAS NOT BROKE BUT OF THE PULLEYS. THIS IS THE THIRD TIME THIS HAS HAPPEN THIS YEAR THE FIRST TIME I HAD TO THE CAR TO JEFFY LUBE TO HAVE IT LOOK AT BECAUSE THE BELT WAS SQUEALING THEY CHECK IT OUT AND I WAS TOLD THAT THE BOLT HAD BROKE OFF AND HALF OF THE BOLT WAS STILL STUCK IN THE HOLE. I HAD THE BOLT AND PULLEY REPLACE THEN. THE SECOND TIME I HAS SITTING IN MY CAR WITH IT ON IN PARKING LOT AND I HEARD SOMETHING POP I GOT OUT POP THE HOOD AND NOTICE THE BELT WAS OFF THE PULLEY I HAD THE CAR TOWED TO A REPAIR SHOP AND WAS TOLD THE BOLT THAT HOLDS ONE OF THE PULLEYS WAS NOT FITTING PROPERLY IN THE SPACE WHERE IT BELONGS SO IT WAS LOOSENING ITSELF AND THE PULLEYS WAS COMING A LOOSE FROM ITS POSITION ALLOWING THE BELT TO COME OFF I HAD IT FIX. SO THERE HAS TO BE A DEFAULT PROBLEM WITH THE PULLEY OR BOLT OR THE HOLE THAT THE BOLT GOES IN IF THE BOLT KEEPS BREAKING OFF I'M TIRED OF REPLACING THE SAME PROBLEM EVERY COUPLE OF MONTHS I HAVE TO PAY FOR TOWING, LABOR AND PARTS TO REPAIR SHOPS I'M PRETTY SURE THIS TIME IT'S THE SAME PROBLEM I JUST HADN'T HAD IT TOWED TO A REPAIR SHOP TODAY YET SINCE IT JUST HAPPEN I SEARCH TO SEE IF MY CAR HAD A RECALL ON THIS PROBLEM HADN'T SEEN ONE YET

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING 5 MPH TO PARK, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE ACCELERATED WITHOUT WARNING. IN ORDER FOR THE VEHICLE TO STOP, THE BRAKE PEDAL HAD TO BE DEPRESSED NUMEROUS TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.

I HAD TO APPLY A PANIC BREAK DUE TO A MOTORCYCLE ACCIDENT IN FRONT OF MY VEHICLE. THE CAR STOPPED BUT THE HYDRAULIC HCU/ECU FOR ABS FAILED AT THE SPOT. I TOOK THE VEHICLE TO THE FORD DEALER AND RECEIVED A 1735.00 PLUS TAX ESTIMATE TO FIX IT.

I WAS STOPPED AT A FOUR WAY STOP SIGN IN MY 2005 MERCURY MONTEREY. JUST AS I PRESSED ON THE GAS TO MOVE THROUGH THE INTERSECTION, THE TRANSMISSION LET GO. I WAS FORTUNATE THAT I COULD COAST OUT OF HARMS WAY. THE CAR IS NOW IMMOBLIE. THIS IS THE SECOND CATASTROPHIC TRANSMISSION FAILURE ON THIS VEHICLE. TRANSMISSION FAILED IN JULY 2012 AT 109K MILES. CAR WAS REPAIRED ACCORDING TO FORD SPECIFICATIONS. SECOND FAILURE ON 11-8-2016 AT 170K MILES. WITHOUT WARNING THE TRANSMISSION DISENGAGES AND THE CAR DOES NOT MOVE FORWARD. A SECOND FAILURE RELATED TO THE SAME ISSUE 60K MILES AFTER THE DEFECT WAS ALLEGEDLY CORRECTED IS UNACCEPTABLE.

WHILE DRIVING THE DRIVER SEAT AUTOMATICALLY GOES BACK AND THE INTERIOR LIGHT COMES ON...THIS IS GONNA CAUSE AN ACCIDENT CUZ WHEN THE SEAT GOES BACK THE MEMORY KEY FOR THE SEAT POSITION DOESNT WORK UNTIL U TURN THE IGNITION OFF AND BACK ON AGAIN, ONCE THE SEAT GOES BACK I CANT REACH THE BREAK OR PEDDLE. THIS IS DANGEROUS SITUATION AND ISEE IM NOT THE ONLY ONE HAVING THIS ISSUE? IT HAPPENS SEVERAL TIMES A DAY..SOEMTIME WHEN U FIRST START IT BUT MOSTLY WHILE DRIVING DOWN THE ROAD

"TAKATA RECALL" ENGINE ALWAYS TURNS OFF WHILE DRIVING. I FIXED IT AT 3 DIFFERENT WORKSHOPS AND STILL THE SAME.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.