MERCURY Complaints

I RECEIVED A MESSAGE ON MY DASH DISPLAY "POWER STEERING ASSIST FAULT" WHILE DRIVING. AFTER PARKING, SHUTTING OFF MY VEHICLE, AND THEN RESTARTING MY VEHICLE, MY POWER STEERING WAS LOCKED. THE BRIGHTON FORD DEALERSHIP ASSESSED MY VEHICLE AND TOLD ME I HAVE AN ISSUE WITH MY TORQUE SENSOR WHICH CAUSES THE POWER STEERING TO LOCK UP. I LOOKED UP TORQUE SENSORS FOR MY VEHICLE, AND DISCOVERED THAT TORQUE SENSORS IN MANY VEHICLES MATCHING THE SAME DESCRIPTION AS MINE WERE RECALLED FOR THE SAME EXACT MALFUNCTION. MY CAR WAS MANUFACTURED DURING THE DATES LISTED ON THE RECALL AS WELL. IT IS RECALL NUMBER 14S05. THIS RECALL IS NOT SHOWING UP FOR MY VEHICLE. WHY COULD THIS BE?

TAKATA AIR BAG RECALL - REEIEVED NOTICE OF RECALL FROM FORD IN JULY 2016 AND HAVE NOT HEARD FROM THEM SINCE. WHAT IS TAKING SO LONG TO REPLACE THE PASSENGER SIDE AIRBAG??? I,M CONCERNED FOR THE SAFETY OF MY WIFE AND FAMILY WHO OCCUPY THIS SEAT. PLEASE LET ME KNOW WHEN I CAN COME INTO MALOUF DEALERSHIP TO HAVE THIS AIRBAG REPLACED.

AFTER ABS BECOMES ACTIVE THE BRAKE PEDAL BECOMES REALLY SOFT AND HAVE TO PUSH IT TO THE GROUND TO MAKE THE CAR STOP. IN ORDER FOR THE BRAKE PEDAL TO BECOME NORMAL AGAIN ABS WILL NEED TO BE ACTIVATED AGAIN SOMEHOW. SEEMS TO BE AN ISSUE ACCROSS ALL THESE STYLE OF CHASSIS VEHICLES ( MILAN/FUSION). IT HAPPENS ALL THE TIME.

15S39 THIS VEHICLE RECALL HAS BEEN ON MY CAT FOR ALMOST A YEAR. ACCORDING TO THIS WEBSITE SAFERCAR.GOV THE REMEDY IS AVAILABLE BUT WHEN YOU TAKE IT TO FORD IT IS NOT. THIS VEHICLE HAS HAD THIS RECALL WITH NO REMEDY FOR A YEAR! THIS IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED. IT HAS DESTROYED THE VALUE OF THE CAR. ITS UNSAFE TO DRIVE AT NIGHT SINCE THE HEADLIGHTS ARE NOT WORKING. FORD IS EITHER LYING ABOUT THE RECALL REMEDY OR IT WAS MISREPORTED

2009 MERCURY MARINER HYBRID WITH 93000 MILES DRIVING 50 MPH ON A SIX-LANE BLVD. HESITATES BRIEFLY, THEN ACCELERATOR CEASES TO FUNCTION COMPLETELY. DESPITE THE EXTREMELY DANGEROUS SITUATION, WE MANAGED TO MANEUVER THE CAR OFF THE ROAD TO SAFETY. WARNING LIGHT (TRIANGLE WITH EXCLAMATION POINT) AND WARNING MESSAGE "STOP SAFELY NOW". THE CAR COMPUTER KNOWS THERE IS A PROBLEM, WHY DOESN'T FORD? THEY CONDUCTED A "CUSTOMER SATISFACTION PROGRAM" FOR MILLIONS OF ESCAPE AND MARINER OWNERS FOR THIS VERY ISSUE - THROTTLE BODY DEFECT - BUT NOT HYBRIDS. WHY NOT? IT COST US $300 AND NEARLY A MULTI-CAR ACCIDENT. FORD NEEDS TO BE HELD ACCOUNTABLE FOR MANUFACTURERS DEFECTS IN ALL CARS, NOT JUST SOME. PUTTING FAMILIES IN HARM'S WAY BECAUSE FORD DOESN'T HAVE THE INTEGRITY TO TAKE RESPONSIBILITY FOR THEIR VEHICLE ISSUES IS COMPLETELY UNACCEPTABLE. THIS SHOULD BE INVESTIGATED, AND FORD NEEDS TO BE HELD LIABLE.

ON FRIDAY THERE WAS A FUEL ODOR IN THE CABIN WAS SLIGHT AS I WAS DRIVING AROUND TOWN (DROPPING THE KIDS OFF AT SCHOOL) THE ODOR INCREASED. I LEFT IT PARKED FOR A DAY AND THE FOLLOWING THE DAY THE FUEL ODOR INCREASED TO THE POINT THAT I COULD NOT DRIVE IT AROUND ANYMORE. IT WAS STILL DRIVING IN WHAT SEEMED LIKE NORMAL DRIVING CONDITIONS BUT THE ODOR WAS TOO MUCH.

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I HIT A POTHOLE WHILE DRIVING AND THE ABS ENGAGED. THEN MY BRAKE PEDAL WENT TO THE FLOOR. THE CAR WOULD NOT STOP. EVENTUALLY THE BRAKE PEDAL CAME BACK TO NORMAL BUT I HAD TO KEEP PUMPING THE PEDAL. I ALMOST CRASHED INTO THE CAR IN FRONT OF ME. *TR

YELLOW WRENCH LIGHT CURED!!! FORD REPAIRED VEHICLE FOR FREE, AS MERCURY MILAN HYBRID IS COVERED FOR 100,000 MILES AND 8 YEARS UNDER WARRANTY. THEY REPLACED A PUMP FOR ANTIFREEZE FOR THE HYBRID TRANSMISSION AND THAT CURED THE PROBLEM OF THE YELLOW WRENCH AND THE THROTTLE BODY FAILURE CODE. ALL IS WELL!

ABS BRAKING SYSTEM WAS ACTIVATED DURING RAIN (NOVEMBER '16) WHILE DRIVING ON A CITY STREET. DURING ACTIVATION, BRAKE PEDAL WENT TO FLOOR AND IT BECAME VERY DIFFICULT TO STOP THE CAR. NEARLY SLID INTO INTERSECTION. FOLLOWING THE BRAKE PEDAL GOING TO FLOOR, THE PEDAL CONTINUED TO BE SOFT AND WAS DIFFICULT TO STOP THE CAR. HAVE TRIED PUMPING THE BRAKES TO IMPROVE THE SOFTNESS, BUT THAT DOESN'T HELP VERY MUCH. TAKING TO DEALER IMMEDIATELY AS CAR HAS BECOME MORE DIFFICULT TO STOP. *TR