MERCURY Complaints

RECEIVED FORD RECALL #14S05 IN JULY OF 2014, FOR A "LOSS OF ELECTRIC POWER STEERING ASSIST" IN AFFECTED VEHICLES. THE RECALL NOTICE INDICATED THAT FORD WOULD PERFORM A "SOFTWARE UPDATE", OR, "REPLACE AFFECTED COMPONENTS FOR FREE OF CHARGE". TOOK MY VEHICLE TO A NEARBY FORD DEALERSHIP, HAD THE RECALL "SOFTWARE UPDATE" PERFORMED ON MY VEHICLE. AFTER THE "SOFTWARE UPDATE" WAS PERFORMED ON MY VEHICLE, MY VEHICLE SUFFERED A COMPLETE LOSS OF POWER STEERING ASSIST, REQUIRING THE REPLACEMENT OF THE ENTIRE STEERING COLUMN. THIS WAS THE EXACT REASON FORD HAD ISSUED RECALL #14S05 IN THE FIRST PLACE AND THE EXACT COMPONENTS FORD SAID IT WOULD REPLACE AS PART OF RECALL #14S05. FORD HAS SINCE REFUSED TO PAY FOR, OR, REIMBURSE ME FOR THE COST OF THIS REPAIR UNDER THE PREMISE THAT THE "SOFTWARE UPDATE FIXED THE POWER STEERING ASSIST DEFECT". AS A RESULT, FORD CONTINUES TO PERPETUATE INCREASED RISK OF ACCIDENTS AND SUBSEQUENT INJURY TO OWNERS OF THE AFFECTED VEHICLES.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE VEHICLE ACCELERATED INDEPENDENTLY. THE CONTACT STATED THAT IT BECAME DIFFICULT TO KEEP THE VEHICLE FROM MOVING FORWARD. THE CONTACT STATED THAT THE BRAKE PEDAL WAS DEPRESSED BUT FAILED TO STOP THE VEHICLE. THE CONTACT WAS ABLE TO SLOW THE VEHICLE BY PLACING THE SHIFT LEVER TO THE NEUTRAL POSITION. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 146,784. UPDATED 01/05/17*LJ *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 30 MPH, THERE WAS A CLICKING LOUD NOISE COMING FROM THE STEERING WHEEL WHEN MAKING A TURN, THE POWER ASSIST SYSTEM FAULT WARNING LIGHT ILLUMINATED. THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE APPROXIMATELY WAS 138,000.

DROVE TO WORK ABOUT 15 MILES AND SHUT VEHICLE OFF. THEN STARTED VEHICLE TO MOVE VEHICLE TO ANOTHER SPOT AND STEERING WAS TIGHT AND ON DASH IT SAID POWER STEERING ASSIST FAULT. WAS UNABLE TO STEER CAR. CALLED FORD CUSTOMER CARE BECAUSE I WANTED TO KNOW IF MY VEHICLE HAD BEEN FIXED WITH CAMPAIGN14V284000 AND WAS TOLD CAMPAIGN WAS CLOSED.

I NOTICED SOMETHING HANGING DOWN FROM THE BOTTOM OF THE VEHICLE AND ON INSPECTION DETERMINED IT TO BE A FUEL TANK SUPPORT STRAP. I TOOK THE VEHICLE TO MY MECHANIC FOR FURTHER INSPECTION AND WHEN HE PUT THE VEHICLE ON A LIFT ONE OF THE TWO SUPPORT STRAPS HAD CORRODED COMPLETELY IN TWO AND THE OTHER STRAP WAS LY CORRODED NEARLY AS BAD. IF THE SECOND STRAP HAD ALSO BROKEN AND ALLOWED THE FUEL TANK TO DROP AND DRAG ON THE PAVEMENT THERE COULD HAVE BEEN A SEVERE FIRE. I HAD MY MECHANIC REPLACE BOTH STRAPS IMMEDIATELY TODAY 11-2-16.

I SUBMITTED A COMPLAINT ON THIS VEHICLE ABOUT TWO WEEKS AGO. I WANTED TO ADD SOME ADDITIONAL INFORMATION. JUST TO RECAP: THIS 2005 MERCURY MONTEREY WAS RECALLED IN 2012 FOR THE TORQUE CONVERTOR. THE JOB WAS COMPLETED AT A DEALERSHIP BY THE PREVIOUS OWNER WHEN IT HAD LESS THAN 30000 MILES. THE TRANSMISSION WENT OUT AGAIN AT 70000 MILES. TRAVELING DOWN A BUSY ROAD I LOST POWER AND COULD NOT ACCELERATE OVER 30MPH AND THE RPM'S JUMPED ERRATICALLY AND THE TRANSAXLE LIGHT CAME ON. TOWED IT TO THE DEALER THAT CONFIRMED IT WAS THE TRANSMISSION AND THEN TOWED IT TO A TRANSMISSION SPECIALIST. THEY SAID THE TRANSMISSION WAS SHOT AND REPLACED THE FOLLOWING PARTS: MASTER OH KIT, BAND, PISTON, SERVO, TORQUE CONVERTOR. THE TOTAL COST WAS $1814.00. THE MECHANIC CONFIRMED THAT THIS SHOULD NOT HAVE HAPPENED AT 70000 MILES AND JUST A FEW YEARS AFTER THE RECALL. THE ORIGINAL TORQUE CONVERTOR MUST HAVE DONE MORE DAMAGE THAN WHAT WAS REPAIRED IN 2012. I FEEL THAT FORD SHOULD PAY FOR THE TRANSMISSION REBUILD AS IT IS OBVIOUSLY A RESULT OF THE ORIGINAL RECALL.

WHILE I WAS DRIVING MY CHILD TO SCHOOL OUT OF NO WHERE RIGHT BEFORE I TURNED THE CORNER TO GET ONTO THE FREEWAY SERVICE DRIVE A BELL WENT OFF IN THE CAR AND ON THE SCREEN IT SAID POWER STEERING ASSIST FAILURE AND AT THAT POINT I COULD NO LONGER STEER MY VEHICLE. I HAD NO CONTROL OVER IT. I LITERALLY HAD TO BACK UP AND IT TOOK ME 15 TO 20 MINUTES TO GET BACK INTO MY DRIVEWAY BECAUSE I COULDN'T TURN THE WHEEL IT WAS EXTREMELY HARD TO DO. *TR

LCM RECALL - THE DEALER WILL NOT ORDER PARTS FROM THE MANUFACTURER FOR A FAILING LIGHTING CONTROL MODULE FOR MY 2003 GRAND MARQUIS. THEY TOLD ME THAT THE PARTS ARE NOT AVAILABLE, AND JUST DON'T DRIVE AFTER DARK. I CANNOT GET MY HEADLIGHTS TO WORK AT RANDOM TIMES. THEY WILL JUST SHUT OFF, OR NOT COME ON AT ALL OCCASIONALLY. CAR CAN BE IN MOTION, OR STATIONARY.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. WHILE DRIVING 20 MPH, BOTH THE DRIVER AND PASSENGER SIDE CURTAIN AIR BAGS DEPLOYED SUDDENLY WITHOUT WARNING OR IMPACT. THE DEALER DIAGNOSED THAT THE CAUSE OF THE AIR BAG DEPLOYMENT WAS UNDETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.

MY 17 YEAR OLD WAS DRIVING THE 2001 MERCURY SABLE AND CAME TO A COMPLETE STOP AT A LIGHT ON A BUSY INTERSECTION HOWEVER, THE CAR AUTOMATICALLY ACCELERATED EVEN WITH HIS FOOT ON THE BRAKE. THE ACCELERATION STUCK AND FORTUNATELY HE WAS ABLE TO CONTROL THE VEHICLE WITHOUT HITTING ANYONE AND CAUSING AN ACCIDENT BUT IMMEDIATELY MANAGED TO GET IT TO AN OPEN LOT TO SHUT THE CAR OFF. HAD SOMEONE LOOK AT IT, AND IT WAS THE THROTTLE CABLE THAT SNAPPED. IT IS ONLY TEMPORARILY FIXED AT THIS TIME. ALSO, WHEN DRIVING IN AREAS WHERE THERE IS ANY TYPE OF SMALL BUMP, SUCH AS THE END OF OUR DRIVEWAY, THE FRONT END SUSPENSION JUST ISN'T THERE. IT HITS EXTREMELY HARD. *TR