MERCURY Complaints

FOR ABOUT 3 WEEKS THE CAR SHUTTERED BETWEEN 40 AND 50 MPH. THEN, WHILE DRIVING ON A BUSY ROAD TRAVELING ABOUT 45 MILES PER HOUR, I BEGAN TO LOSE POWER, THE RPM'S JUMPED ERRATICALLY, AND THE TRANSAXLE LIGHT STARTED FLASHING. I TOOK THE CAR TO WIILIAMSBURG FORD (DEALERSHIP) AND THEY DID A DIAGNOSTIC THAT INDICATED A TRANSMISSION PROBLEM 3RD AND 4TH GEAR. I CONTACTED FORD AS THERE WAS A TORQUE CONVERTOR RECALL BECAUSE OF A FAULTY PART CAUSING DAMAGE TO THE TRANSMISSION. THEY SAID THE TORQUE CONVERTOR WAS REPLACED IN AUG. OF 2012 BY THE PREVIOUS OWNER UNDER THE RECALL. IF THAT CORRECTED THE PROBLEM THE TRANSMISSION SHOULD NOT HAVE FAILED AT 70000 MILES. THE TORQUE CONVERTOR MOST LIKELY DAMAGED THE TRANSMISSION BEFORE IT WAS REPLACED AND SHORTENED THE LIFE. FORD IS TELLING ME THAT THEY WILL NOT COVER THIS SINCE THE TORQUE CONVERTOR WAS REPLACED BUT THIS SHOULD NOT HAVE HAPPENED IF IT WAS DONE CORRECTLY. *TR

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HANDLE FRACTURED. THE WINDOW HAD TO BE ROLLED DOWN TO EXIT THE VEHICLE. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V744000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 65,000.

WHILE DRIVING THE REPEATED CHIMING SOUND BEGAN AND A LIGHT ILLUMINATED ON THE DASH DISPLAY. THIS CONTINUED AS LONG AS THE CAR WAS BEING DRIVEN. I DROVE IT TO A PRIVATE REPAIR SHOP THAT MAINTAINS MY VEHICLES. HE DIAGNOSED IT AS THE FAILURE OF THE SEAT BELT PRE-TENSIONER ASSEMBLY. HE CALLED THE SERVICE MANAGE OF ONE OF THE LOCAL FORD MOTOR SERVICE MANAGERS, DESCRIBED THE PROBLEM AND THE SM AGREED THAT IT WAS THE PROBLEM. HE DID THE REPAIRS.. COST TO ME WAS $539.42.. THE REPAIR WAS DONE 2/20/2014. IN JULY 2014 THE SAME CHIMING/LIGHT FLASHING AGAIN OCCURRED. TOOK IT BACK TO MY REPAIR SHOP, HE AGAIN CALLED HIS FRIEND, THE SERVICE MANAGER OF THE SAME FORD DEALERSHIP WHO SAID THIS PROBLEM HAD OCCURRED BEFORE ON OTHER MERCURYS. THIS WAS NOT THE SAME SEAT THAT WAS REPAIRED THE FIRST TIME. I AGAIN PAID $539.82. DURING EITHER THE FIRST OR SECOND ASSEMBLY FAILURE MY PRIVATE SHOP OWNER CONTACTED THE SERVICE MANAGER OF THAT FORD DEALER AND ARRANGED FOR ME TO TAKE MY MERCURY TO HIM, PERSONALLY, AND HE HAD IT CHECKED AND SAID THAT NOT ONLY WAS THIS CORRECTLY DIAGNOSED AND REPAIRS DONE BUT THAT THEY HAD A GOOD MANY MERCURYS THAT HAD THIS PROBLEM.. HE SAID IT WAS NOT A RECALL ITEM. I CALLED THE FORD MOTOR COMPANY, WAS TRANSFERRED TO "SOMEONE" (A FEMALE) WHO SAID THAT THIS PROBLEM WAS NOT A RECALL ITEM, DENIED ME ANY RECOURSE OFFER AND WHEN I STATED I INTENDED TO CONTACT "SOMEONE" ELSE, SAID THAT WAS MY PRIVILEGE. I DID NOT KNOW WHO ELSE TO CONTACT AND THEREFORE HAD TO DROP THE MATTER. I HAVE NOT HAD ANY FURTHER PROBLEM WITH THIS FAILURE AND REPAIR PART. ONLY TODAY DID I HAPPEN TO FIND THIS PROBLEM OFFER ON MY COMPUTER. I'M 87 YEARS OLD AND NOT TOO COMPUTER SAVVY. I DON'T KNOW IF I CAN EXPECT A RESPONSE FROM YOU TO ME BUT HOPE MY PROBLEM WOULD GET ALL THE ATTENTION POSSIBLE. WILL I BE ADVISED OF ANY ACTION TAKEN?. *TR

WITH ONLY 70,000 ON THE TRANSMISSION IT BEGAN TO HESITATE WHEN I WOULD ACCELERATE AND BUCK WHEN I WOULD COME TO A STOP. THIS BECAME HAZARDOUS WHEN I WAS TRYING TO COME OUT OF A PARKING LOT ONTO A BUSY STREET AND THE FORWARD PROPULSION WOULD HESITATE CLOSING THE SAFE GAP BETWEEN ONCOMING CARS AND MYSELF. THIS HAS BEEN A KNOWN PROBLEM WITH THE 2005 MERCURY VEHICLES BOTH IN THE CVT TRANSMISSION AND THE 6-SPEED. I DON'T KNOW WHY THEY HAVE NOT HAD A RECALL ON THE TRANSMISSIONS SINCE THERE ARE HUNDREDS OF COMPLAINTS ON THE INTERNET WITH THIS SAME EXACT PROBLEM. MY FIRST MONTEGO PASSED THE LEMON LAW WITH THE TRANSMISSION PROBLEMS WHEN I FIRST BOUGHT IT. NOW THE SECOND MONTEGO IS HAVING THE SAME ISSUES AFTER ONLY 70,000 MILES ON THE VEHICLE. I HAD TOO MANY CLOSE CALLS DRIVING THIS VEHICLE WITH THE INCONSISTENCY IN ACCELERATION. AND THE BUCKING AND THUMPING WHEN BRAKING IS SEVERE. SOMETHING NEEDS TO BE DONE SINCE THERE ARE SO MANY OF US HAVING THE SAME PROBLEM. WHAT WILL IT TAKE TO GET FORD, MERCURY TO RECTIFY THIS KNOWN ISSUE?

MY 2005 MERCURY MARINER PREMIER HAS A PROBLEM WHEN DRIVING THAT THE LEFT AND RIGHT DOOR SHOWS THEY ARE AJAR. AND IT CYCLES BACK AND FORTH ACROSS THE DASH BOARD, YOU HEAR A BEEP THEN THE MESSAGE IS DISPLAYED ON THE DASHBOARD . WHEN THE CAR IS PARKED AND LOCKED THE ALARM GOES OFF BETWEEN FIVE AND 10 TIMES A NIGHT DRAINING THE BATTERY. THIS HAS STARTED ABOUT A YEAR AND HALF AGO. I TOOK MY CAR INTO A FORD DEALERSHIP ON SEPTEMBER 27,20016 TO BE REPAIRED. I HAD THE CAR IN THEIR CAR CARE FOR TWO AND ONE HALF WEEKS ONLY TO FIND OUT THAT THE PART FOR THE RIGHT SIDE THE CABLE AND HANDLE ASSEMBLY IS RECALLED AND THERE IS NO REPLACEMENT AT THIS TIME AND NO ESTIMATED TIME FRAME FOR IT TO BE AVAILABLE. I SPENT $544.00 ON A RENTAL AND $604.39. I STILL DO NOT HAVE THE PROBLEM FIXED AND FORD DEALER SAYS IT HAS NO TIME ESTIMATE WHEN IT CAN BE REPAIRED IF ANY?

TAKATA RECALL 16V384 RECEIVED NOTICE FROM FORD MOTOR CO.JULY 2016.NO ACTION YET.WHAT ARE MY OPTIONS TO GET THIS PROBLEM FIXED? I AM AFRAID TO DRIVE MY CAR.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHEN THE IGNITION WAS TURNED TO THE ON POSITION, THE POWER STEERING FAILED AND THE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.

THE POWER STEERING IN MY CAR HAS FAILED AND IT IS ONLY 6 YEARS OLD. THE DASH READS "POWER STEERING ASSIST FAULT" WHEN I TURN IT ON AND I CANNOT MOVE THE STEERING WHEEL. THE CAR IS STILL BEING FINANCED, YET THE STEERING HAS GONE OUT AND THE COST OF REPAIR IS THROUGH THE ROOF. THERE HAS BEEN A RECALL ON 2011 MERCURY MILAN POWER STEERING FOR THE SAME ISSUE. WHY HAVE THE 2010 NOT BEEN RECALLED? THIS IS RIDICULOUS. MY CAR IS WORTHLESS AND UNABLE TO BE DRIVEN OR SOLD.

ABOUT 6 MONTHS AGO ALL THE DASH INDICATORS TURNED ON. THEY WENT OUT FOR A FEW MINUTES THEN CAME BACK ON AND STAYED ON. I WAS TOLD IT WAS IN THE ELECTRICAL HARNESS. IT WOULD BE A $700.00 PLUS COST TO FIX IT. IT IS A COMMON PROBLEM I WOULD THINK THERE WOULD BE A RECALL ON SUCH A SITUATION. I HAVE TO DRIVE NOT KNOWING IF THERE IS TROUBLE WITH THE LIGHTS ON FULL TIME.

THIS IS A VERY DANGEROUS CONDITION AND NO REMEDY IS AVAILABLE. HOW CAN THIS BE ALLOWED?