MERCURY Complaints

TRANSMISSION FAILED WITH 50900 MILES ON THE ODOMETER. COMPLETE REBUILD WAS NECESSARY FOR CAR TO FUNCTION PROPERLY. NEW TORQUE CONVERTER, VALVE BODY, TWO COMPUTER MODULES. SHOP OWNER SAID HE HAS SEEN MANY OF THESE TRANSMISSIONS FAIL AND FORD SHOULD ISSUE A RECALL/CAMPAIGN.

I WAS DRIVING ABOUT 20 MPH ON A DIRT ROAD, I STOPPED FOR A SMALL ANIMAL. THE VEHICLE STOPPED AND THE ABS SYSTEM ACTIVATED. I STARTED UP AND STOPPED A SHORT DISTANCE LATER. THE BRAKE PEDAL BECAME SOFT AND SUNK TO THE FLOOR. WHEN THE BRAKES WERE PUMPED REPEATEDLY THEY RETURNED TO NORMAL. I TOOK THE CAR TO THE LOCAL FORD DEALER. THEY WERE UNABLE TO FIND THE ISSUE AND THE AUTOMOBILE BEHAVED NORMALLY FOR THEM. I HAVE DRIVEN THIS VEHICLE FOR ABOUT 24 HOURS SINCE. IT HAS BEHAVED NORMALLY AND I HAVE HAD NOT ACTIVATED THE ABS SYSTEM SINCE. AFTER READING THE DOZEN OTHER REPORTS ON SIMILAR EVENTS ON YOUR SITE, I AM FILING THIS REPORT. THERE ARE OTHER REPORTS OF THIS TYPE OF INCIDENT, ON THE WEB. THE AUTOMOBILE HAS 141,130 MILES ON IT AND IS OTHERWISE IN GOOD CONDITION.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 30 MPH, THE ACCELERATOR PEDAL ASSEMBLY FRACTURED WITHOUT WARNING. THE CONTACT RECONNECTED THE ARM; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHTING CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 47,000.

THE HIGH BEAMS DO NOT FUNCTION, UNLESS THE LEVER (WHICH CHANGES THE BEAM FROM LOW TO HIGH) IS PULLED TOWARDS ME AND HELD CONSTANTLY IN THAT POSITION. WHEN THIS LEVER IS RELEASED THE HIGH BEAMS GO OFF, BUT THERE ARE NO LOW BEAMS. THE DEFECTIVE PART , ACCORDING TO MY MECHANIC, IS THE "LIGHTING CONTROL MODULE".

PASSENGER AIRBAG WARNING LIGHT ILLUMINATED. TOOK CAR TO FORD DEALERSHIP WHO DIAGNOSED IT AS A SENSOR PROBLEM, AND IF NOT REPAIRED COULD PREVENT THE AIRBAG FROM DEPLOYING. I HAVE OWNED MANY CARS AND THIS IS THE FIRST TIME, I'VE EVER HAD A PROBLEM LIKE THIS. AFTER RESEARCHING ONLINE, I SAW THERE WERE NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. IS THE NHTSA AWARE OF THESE SAFETY HAZARDS AND SHOULD A RECALL BE IMPLEMENTED?

SAFETY RECALL 14S05 -AS A RESULT OF THE RECALL FORD UPGRADED THE SOFTWARE IN MY CAR IN DEC. 2015, BUT THREE MONTHS LATER THE STEERING FAILED. (THE CAR WAS PARKED ON A QUIET SAN FRANCISCO STREET WHEN I TRIED TO START IT AND REALIZED THAT THE STEERING WOULDN'T WORK.) I FIRST TOWED THE CAR TO MY LOCAL MECHANIC, WHO LOOKED AT IT FOR A WEEK AND THEN TOLD ME THAT IT WAS RELATED TO THIS SAFETY RECALL; HE ADVISED ME TO TAKE THE CAR BACK TO FORD. WHEN I RE-TOWED THE CAR TO FORD DEALERSHIP, THEY REFUSED TO HONOR THEIR WRITTEN COMMITMENT TO REPAIR THE PROBLEM AND INSTEAD TRIED TO ARGUE THAT BECAUSE I GOT A SOFTWARE UPDATE, THEIR RESPONSIBILITY WAS OVER. WHEN I ASKED IF THE SYMPTOMS IN MY CAR MATCHED THOSE THE RECALL WAS MEANT TO FIX, THE DEALERSHIP ADMITTED THE SYMPTOMS MATCHED. THEY SAY THEY CAN'T DO ANYTHING B/C A "CODE" DIDN'T TRIP. I ALSO NOTICED THAT THE RECALL SAYS THAT SOFTWARE UPGRADES "MAY" FIX THE PROBLEM AND SHOULD AT LEAST NOTIFY THE DRIVER BY BEEPING. MY CAR NEVER BEEPED, BUT MORE IMPORTANTLY A SOFTWARE UPDATE THAT "MAY" FIX THE PROBLEM IS NOT SUFFICIENT FOR SAFETY! THE STEERING ISSUE SHOULD BE FIXED/REPLACED BY FORD! FORD IS NEGLIGENTLY PUTTING CUSTOMER LIVES IN DANGER. MOREOVER, FORD SHOULDN'T BE ABLE TO PUSH THE COST OF A MALFUNCTIONING, CORE PRODUCT FEATURE ONTO CUSTOMERS. WHEN I PURCHASED THE CAR, AT THE TOP OF THE MARKET PRICE FOR IT, I WAS NOT TOLD "IN 50,000 MILES YOU WILL HAVE TO PAY SEVERAL THOUSAND DOLLARS FOR A COMPLETELY NEW STEERING COLUMN BECAUSE THIS ONE WILL FAIL AND PEOPLE IN YOUR CAR MAY DIE." PLEASE INVESTIGATE AS MANY CONSUMERS ARE COMPLAINING ABOUT HOW FORD IS TRYING TO PUSH RESPONSIBILITY FOR RECALL 14S05 ONTO INDIVIDUAL CAR OWNERS.

I CONTACTED KEN GRODY FORD IN BUENA PARK,CA 2-3 MONTHS AGO TO ASK IF THERE WERE ANY RECALLS ON MY CAR? THE MANAGER I SPOKE WITH TOLD ME "NO!" HE ALSO MAILED ME A COPY OF HIS "OASIS" SEARCH WHICH SHOWED NO RECALLS! HELP! [XXX] PLEASE MAIL ME RECALL ALERTS ON MY CAR! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE TRAVELING DOWN THE INTERSTATE 90 HIGHWAY SOUTHBOUND ON 10 JUNE, 2016 THE VEHICLE SUDDENLY AND WITHOUT WARNING LOST FORWARD MOTION POWER AND THE RPM LEVEL OF THE CAR SHOT UP SUDDENLY. THE VEHICLE ROLLED TO A STOP ON THE SIDE OF THE HIGHWAY WHILE STILL RUNNING, BUT THERE WAS NO VEHICLE MOVEMENT PROVIDED IN ANY OF THE AUTOMATIC TRANSMISSION GEARS, INCLUDING REVERSE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP IN SPOONER, WI WHERE A REPAIR BILL ESTIMATE OF $3-$4K WAS PROVIDED.....REBUILD CURRENT OR REPLACE WITH REMANUFACTURED.

TL* THE CONTACT OWNS A 1994 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT WITH THE LOW BEAM HEADLIGHTS ACTIVATED, THE HEADLIGHTS SUDDENLY SHUT OFF. THE DRIVER WAS ABLE TO TURN THE HEADLIGHTS BACK ON BUT THE FAILURE REOCCURRED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.