MERCURY Complaints

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHILE ATTEMPTING TO PARK THE VEHICLE, IT EXPERIENCED UNINTENDED ACCELERATION. AS A RESULT, THE VEHICLE JUMPED A CURB AND STRUCK A METAL TABLE OUTSIDE. THE VEHICLE WOULD NOT STOP EVEN WITH THE BRAKE PEDAL DEPRESSED. THE VEHICLE WAS TOWED TO A BODY SHOP WHERE THE VEHICLE WAS REPAIRED. THE CONTACT STATED THAT THE BRAKES DID NOT FEEL AS THOUGH THEY WERE FULLY OPERATIONAL. A POLICE REPORT WAS FILED. THE CONTACT SUFFERED MINOR INJURIES TO THE KNEE, BACK, AND NECK, WHICH REQUIRED MEDICAL ATTENTION AND PHYSICAL THERAPY. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 85,000.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH, SMOKE EMITTED FROM THE ENGINE COMPARTMENT OF THE VEHICLE. UPON INSPECTION, THE CONTACT NOTICED THAT THERE WAS NO COOLANT IN THE VEHICLE. THE COOLANT WAS REPLENISHED AND THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE INTAKE MANIFOLD HAD FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

MY HEADLIGHTS FAIL INTERMITTENTLY, DON'T KNOW WHEN IT GOING TO HAPPEN. IT CAUSES A SAFETY HAZARD FOR ME AND ANY DRIVER AROUND ME ON THE ROAD. I AM AFRAID TO DRIVE THE VEHICLE IN THE EVENING. FORD SENT ME NOTICE OF RECALL TWICE IN TWO YEARS BUT, NO PARTS AVAILABLE TILL THEY CALL. DO I HAVE TO CRASH BEFORE THEY GET THE PARTS OR THEY WAITING FOR MY CAR TO DIE BEFORE IT IS FIXED. A BIG GAMBLE ON FORDS PART. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

I HAVE PROBLEM WITH TRANSMMITION SHIFTING 1ST TO SECOND CHANGES AT 3000RPM BUT WHEN I CHANGE PARK TO DRIVE SHAKES MOTOR BAD , ONE OF THE WIRES START SMOKING I LIKE I PUT TAPE AROUND WIRED BURND. TEMPERATURE IT DOESN'T SHOW BUT WHEN I OPEN THE HOOD THE CAR IS VERY HOT EVERY TIME I TRIED DRIVING IT AT FREEWAY OVERDRIVE LIGHT STARTS BLINKING I LIKE I PAID TO GET IT FIX AND STILL DOES THE SAME.

HELLO, I OWN A 2005 MERCURY GRAND MARQUIS AND HAVE BEEN EXPERIENCING AN APPARENT PROBLEM WITH THE AIR BAG / SEATBELT SYSTEM. THERE IS A LIGHT THAT IS ON THAT SAYS AIRBAG. I HAD IT CHECKED OUT BY MY LOCAL MECHANIC WHO SAID IT WAS LIKELY A SEATBELT TENSIONER PER THE CODE IN THE COMPUTER. AFTER DOING SOME RESEARCH ONLINE, I DISCOVERED THAT THERE WERE PAGES OF PEOPLE WITH SIMILAR PROBLEMS. A WORKING REPLACEMENT COULD NOT BE INSTALLED AS THESE PARTS ARE NUMBERED TO THE CAR AND HAVE TO BE REPAIRED AND REPROGRAMMED. DEALERS HAVE QUOTED OVER $500+ FOR THE REPAIR, PER MY RESEARCH. GIVEN THE AMOUNT OF PEOPLE JUST ON THE FORUMS, FOR MANY YEARS AND MILEAGES OF THIS CAR, JUST FOR THIS PROBLEM. THERE IS AN APPARENT PROBLEM WITH FORD'S S Q.C. FROM THE START. IF THEY ARE GOING TO INSTALL A SAFETY SYSTEM IT OUGHT NOT BECOME A LIABILITY, AS I DON'T KNOW IF IT WILL SAVE ME OR INJURE ME MUCH LESS IF THE SEAT BELTS WILL WORK IN AN EMERGENCY! YOUR FEEDBACK IS APPRECIATED. IF I HAVE REACHED THE WRONG DEPT. IN ERRATA COULD YOU EITHER FORWARD THIS TO THE RIGHT PARTY OR LET ME KNOW WHO TO CONTACT. AGAIN THERE ARE NUMEROUS COMPLAINTS ONLINE ABOUT THESE VEHICLES. I HAVE EXPERIENCED FORD NOT INCLUDING ON THE RECALL LIST, MODELS THAT HAVE HAD RECALL PROBLEMS BEFORE. PLEASE HELP. THANK YOU KINDLY [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

WHILE DRIVING, THE DRIVERS POWER SEAT WILL MOVE TO THE "OPEN DOOR POSITION" CAUSING MY FEET TO BE TOO FAR FROM THE PEDALS. THIS IS EXTREMELY DANGEROUS. I HAVE SEEN MANY REPORTS REGARDING THIS ISSUE.

TL* THE CONTACT OWNS A 2005 MERCURY MONTEGO. WHILE ATTEMPTING TO DEPRESS THE BRAKE PEDAL, THE VEHICLE BEGAN TO ACCELERATE AND THE TRACTION CONTROL, CHECK TRANSMISSION, AND FAILED SAFE MODE WARNING LIGHTS ILLUMINATED. DUE TO THE FAILURE, THE CONTACT CRASHED INTO A BUSH WHILE ATTEMPTING TO PARK THE VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE FAILURE RECURRED RANDOMLY. THE VEHICLE WAS TAKEN TO SEVERAL INDEPENDENT MECHANICS, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 270,000.

AT HIGH SPEEDS, THE CAR STALLS. IT ALSO STALLS AT STOP LIGHTS. THIS HAPPENS REPEATEDLY, AND FORD CANNOT FIGURE OUT WHAT IS WRONG WITH IT.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS FAILED INTERMITTENTLY WITHOUT WARNING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. PARTS DISTRIBUTION DISCONNECT.

CORROSION OF THIRD ROW SEAT ATTACHMENT. ON 23 JUNE 2016, REMOVED INTERIOR PANEL TO SERVICE AUXILIARY A/C UNIT AND DISCOVERED SEVERELY RUSTED AREA AROUND THE THIRD-ROW SEAT ATTACHMENT. BOTH LEFT AND RIGHT SIDES OF THE VEHICLE ARE RUSTED; THE LEFT SIDE IS MUCH WORSE THAN THE RIGHT SIDE AT THIS TIME. CONTACTED LOCAL DEALER AND THEIR REPRESENTATIVE BODY SHOP; BOTH REFUSED TO REPAIR THE PROBLEM DUE TO POTENTIAL LIABILITY ISSUES. WAS REFERRED TO FORD CUSTOMER RELATIONSHIP SERVICE. THEY NOTED THERE ARE NO ACTIVE RECALLS FOR MY VEHICLE - AND SINCE I AM NOT IN A "HIGH CORROSION" STATE, RECALL 13S01 DOES NOT APPLY (NHTSA CAMPAIGN NUMBER 13V081000). HAVE ATTACHED PICTURES OF THE AFFECTED AREAS. AM TRYING TO DETERMINE WHAT RESOURCES ARE AVAILABLE TO REPAIR THIS PROBLEM IF THE DEALER AND THEIR REPRESENTATIVE BODY SHOP REFUSE TO APPROACH IT.