MERCURY Complaints

ON JULY 1ST I WAS MAKING DRIVING ON THE FRONTAGE ROAD IN MY 2010 MERCURY MILAN AND ALL OF A SUDDEN MY PASSENGER TIRE BLEW OUT SO I PULLED OVER TO CHECK WHAT HAPPENED AND WHEN I CAME BACK TO THE CAR "SERVICE POWER STEERING" AND "SERVICE ADVANCE TRAC" WERE LIT UP ON MY DASH BOARD. WE CHANGED THE TIRE TO THE SPARE BUT WHEN WE WERE READY TO DRIVE THE STEERING WHEEL WAS VERY DIFFICULT TO MOVE SIDE TO SIDE. LUCKILY A FAMILY MEMBER LIVED NEAR BY SO WE WERE ABLE TO TAKE THE CAR THERE BUT THE STEERING WHEEL WAS STILL HARD. THE NEXT DAY WE WENT TO GO GET A NEW TIRE TO REPLACE THE SPARE THINKING MAYBE IT WAS THE SPARE THAT CAUSED THE SERVICE MESSAGES TO APPEAR ON THE DASHBOARD BUT EVEN WITH THE TIRE CHANGE THE STEERING WHEEL IS STILL NOT ABLE TO ALLOW ANY SORT OF TURNING MOTION UNLESS THERE IS AN EXTREMELY STRONG EFFORT TO TURN IT. I'M AWARE THAT THIS EXACT INCIDENT ALSO HAPPENED TO ANOTHER CUSTOMER. I'M ALSO AWARE HOW THERE'S A RECALL ON THE 2011 BUT NOT ON THE 2010. A RECALL NEEDS TO BE GIVEN FOR THIS YEAR ALSO BECAUSE I'VE SEEN MANY COMPLAINTS ABOUT THE ELECTRICAL POWER STEERING AND ADVANCE TRAC. IT'S NOT RIGHT FOR US TO HAVE TO COUGH UP 1000 TO FIX SOMETHING THAT IS A DEFECT IN THE CAR. I STILL OWE ON THIS CAR AND DON'T PLAN TO JUST HAVE IT SITTING THERE WITH NO USE TO IT AND THROWING MONEY DOWN THE DRAIN. PLEASE INVESTIGATE THESE INCIDENTS OF POWER STEERING AND ADVANCE TRAC ON THE 2010 MERCURY MILAN SO WE TOO CAN GET THE RECALL THAT WE NEED!

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED. UPDATED 09/06/16*LJ UPDATED 09/26/16.*JB

WHILE MERGING INTO TRAFFIC ON THE INTERSTATE, MY CAR (2010 MERCURY MILAN HYBRID) SUDDENLY LOST POWER AND DISPLAYED THE "CHECK ENGINE LIGHT" AS WELL AS THE "WRENCH SYMBOL LIGHT". I ACTIVATED MY EMERGENCY LIGHTS AND EXITED THE INTERSTATE AT THE NEXT EXIT. AFTER TURNING OFF THE CAR AND WAITING FOR 5 MINUTES, I RESTARTED THE CAR. ONLY THE CHECK ENGINE LIGHT WAS STILL DISPLAYED. AFTER TESTING THE POWER OF THE CAR IN THE PARKING LOT AND IT SEEMED OKAY, WE WENT BACK ON THE INTERSTATE TO RETURN TO OUR HOTEL. AFTER RESEARCHING THE PROBLEM ON THE INTERNET AND FINDING MULTIPLE INCIDENTS SIMILAR TO OUR PROBLEM, WE LOOKED FOR AN AREA FORD DEALER TO REPAIR THE CAR (WE WERE ON VACATION OVER 500 MILES FROM HOME.) THE NEXT DAY WHILE DRIVING TO THE FORD DEALER FOR REPAIR, THE CAR DID THE SAME THING - WHILE MERGING INTO TRAFFIC ON AN INTERSTATE, THE CAR LOST POWER AND WOULD NOT ACCELERATE AND DISPLAYED THE WRENCH SYMBOL. THE CHECK ENGINE LIGHT HAD NEVER GONE OFF SINCE ILLUMINATING THE DAY BEFORE. AFTER STOPPING THE CAR ALONG THE INTERSTATE AND TURNING IT OFF AND BACK ON, THE CAR HAD ADEQUATE POWER FOR THE REMAINING TRIP TO THE FORD DEALER. THE DIAGNOSIS AT THE DEALER WAS A FAULTY THROTTLE BODY FAILURE. THE SERVICE MANAGER SAID MY CAR'S VIN WAS NOT INCLUDED IN FORD'S CUSTOMER SATISFACTION PROGRAM 13N03 EVEN THOUGH IT WAS SIMILAR AGE/MODEL OF THE OTHER CARS IN THE PROGRAM. I BELIEVE MY CAR SHOULD BE INCLUDED IN THIS PROGRAM. THE SITUATION CAUSED BY THE THROTTLE BODY FAILURE COULD LEAD TO SEVERE INJURY OR DEATH WHILE DRIVING ON AN INTERSTATE.

DOG RAN INTO ROAD AND BREAKS WERE DEPRESSED WITH FORCE GOING APPROXIMATELY 20MPH, STRAIGHT, IN A NEIGHBORHOOD. AFTER, BREAKS BEGAN TO SINK TO FLOOR WITH EACH STOP. BROUGHT TO DEALERSHIP AND BREAK PADS WERE REPLACES, ISSUE WAS NOT RESOLVED. AFTER, BREAKS CONTINUING TO SINK TO FLOOR THEN BREAKS LINE LEAKED ALL FLUID. BROUGHT BACK TO DEALERSHIP FOR SERVICE. TOLD "COMPUTER" OR "CHIP" NEEDED TO BE REPLACED (ALL TOTALLY $1000). CAR HAS PERFORMED FINE SINCE ALTHOUGH BREAKS SEEM TO BE WEARING DOWN QUICKER. (DATE IS APPROXIMATE AS JUST NOTICED ALL COMPLAINTS AND WANTED TO REPORT MINE AS WELL)

CAR RUNS GREAT FOR ABOUT 20 MINUTES THEN I GET A SURGE IN THE ENGINE, DASH CLUSTER GOES DEAD, CAR JERKS AND I LOSE POWER RANDOMLY. EVERYTHING COMES BACK ON BUT WILL GO OUT MULTIPLE TIMES GETTING WORSE EVERYTIME. I HAVE LOST POWER TO TRANSMISSION ONCE, NO FORWARD OR REVERSE. REPLACED THE DASH CLUSTER AND CAR RAN GREAT FOR 2 DAYS THEN STARTED ALL AGAIN. THIS HAPPENS MAINLY WHILE IN THE CITY, HASN'T HAPPENED ON HIGHWAY YET THANK GOODNESS. CAR JUST SITS IN DRIVEWAY, AFRAID TO DRIVE IT. I SEE COUNTLESS PEOPLE WITH THIS ISSUE ALL THE WAY BACK TO WHEN CAR WAS RELEASED AND STILL NO SOLUTION.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ....UPDATED 08/29/16 *BF

STALLS (APPROX 10 MPH) THEN SUDDEN SURGES. THE VEHICLE KEEPS MOVING, BUT AT DRASTICALLY REDUCED SPEEDS. AFTER SITTING FOR SOME TIME THE CHECK ENGINE LIGHT OR WRENCH SYMBOL GOES AWAY. AFTERWARDS DRIVING BACK TO STALLING (APPROX 10 MPH) THEN SUDDEN SURGES.

STALLS (APPROX 10 MPH) THEN SUDDEN SURGES. THE VEHICLE KEEPS MOVING, BUT AT DRASTICALLY REDUCED SPEEDS. AFTER SITTING FOR SOME TIME THE CHECK ENGINE LIGHT OR WRENCH SYMBOL GOES AWAY. AFTERWARDS DRIVING BACK TO STALLING (APPROX 10 MPH) THEN SUDDEN SURGES.

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHEN THE VEHICLE WAS STARTED, THE CONTACT HEARD A KNOCKING NOISE FROM THE MIDDLE OF THE DASHBOARD AND COLD AIR WAS BLOWING FROM THE VENTS. THE DEALER DIAGNOSED THAT THE TEMPERATURE BLENDER ACTUATOR FAILED AND NEEDED REPLACEMENT. THIS WAS THE THIRD TIME THE VEHICLE WAS REPAIRED FOR THE SAME FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,581.

TL* THE CONTACT OWNS A 1999 MERCURY SABLE. WHILE DRIVING VARIOUS SPEEDS, THE BRAKES HESITATED TO STOP THE VEHICLE. IN ADDITION, THE VEHICLE INDEPENDENTLY ACCELERATED WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 155,000.