MERCURY Complaints

APRIL 2016 THE ABS LIGHT WAS ON ALONG WITH THE MESSAGE "CHECK BRAKE SYSTEM AND THE REGEN BRAKES." WHEN BREAKING THE VEHICLE TOOK MUCH LONGER THAN NORMAL TO SLOW AND STOP. THE REPAIR FOR THIS WAS $4100 ($4800 WITH LABOR). I WAS ADVISED THAT THIS WAS A SAFETY ISSUE SINCE THE BRAKES WERE NOT WORKING PROPERLY AND TO NOT DRIVE THE VEHICLE. I CHOSE TO HAVE THE REPAIR SINCE I NEED THE VEHICLE FOR WORK AND STILL OWE MONEY ON IT. I DID SOME RESEARCH AND IT APEARS THAT THIS IS A KNOWN PROBLEM AS OTHER COMPLAINTS ON NHTSA AND OTHER FORUMS ATTEST TO. I CONTACTED FORD AND ASKED THAT I BE REIMBURSED AS THIS IS A SAFETY ISSUE. THEY DECLINED MY REQUEST.

THERE IS A POWER STEERING ASSIST FAILURE THAT LOCKS THE CAR UP AND DISABLES ANY DRIVING ABILITIES. I NOTICED THERE ARE RECALLS FOR THIS PROBLEM FOR THE 2011 MODEL OF THE MERCURY MILAN AND THE FORD FUSION WHICH IS THE SAME VEHICLE.

OVER PAST FEW WEEKS LOOSING ACCELERATION ESPECIALLY ON INCLINES AND HIGHWAY ENTRANCE RAMPS CAUSING NEAR COLLISSION AS I CAN'T SPEED UP TO HIGHWAY SPEED AND CAR BEHIND ME MUST BRAKE AT FAST SPEEDS. ENGINE LIGHT ON. MECHANIC SAYS CAN'T FIX AND CONTACT FORD. MY VIN # DOES NOT BRING UP RECALL BUT IT MATCHES RECALL NOTICE SUMMARY STATING CONTAMINATION OF FILTER IN FUEL DELIVERY MODULE (FDM) THI RECALL STATE 1999-2002 COUGARS.MINE IS 2001 BOUGHT NEW, UNDER 70,000 MI WITH NEW FUEL PUMP. THIS HAS BEEN GOING ON FOR WEEKS AND SCARED TO DRIVE MY ONLY CAR. PLEASE HELP.

TL* THE CONTACT OWNS A 2001 MERCURY COUGAR. WHILE DRIVING 45 MPH, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE ENGINE CHECK WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL DELIVERY MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 04V421000(FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 59,800.

PURCHASE VEHICLE USED IN JUNE OF 2015, ONE REPAIR AFTER ANOTHER. OWNED 1YR AND HERE ARE REPAIRS THAT WE HAVE HAD TO DO: DRAIN PLUG REPLACED, TRANS FILTER, ADDITIVE & FLUID, RE-BUILT TRANSMISSION, FLUID, REPLACE REAR BRAKE SHOES, REPLACE VALVE COVER GASKET, OIL PAN GASKET, EGR SENSOR. COST INCURRED $3,275.20 WAY MORE THAN ANY CAR SHOULD HAVE IN ONE YEAR! ANYBODY GOING TO REIMBURSE THESE EXPENSES?

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE ATTEMPTING TO TURN RIGHT ONTO A MAJOR HIGHWAY, THE POWER STEERING SUDDENLY MALFUNCTIONED AND THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN AND HOUSING WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS PREVIOUSLY REPAIRED IN AUGUST OF 2014 PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 55,000.

THROTTLE GOT STUCK FORCING CAR TO ACCELERATE EVEN WHEN NOT TOUCHING THE GAS PEDAL. THANKFULLY THE BRAKES WORKED AND I WAS ABLE TO STOP THE CAR AND PUT IT INTO PARK, AT WHICH POINT THE ENGINE REVVED TO 4000 RPM. ONCE THE CAR WAS TURNED OFF, IT LET OFF SOME WHITE SMOKE WITH A BURNING OIL SMELL. ACCORDING TO MY MECHANIC, THE SPEED CONTROL CABLE COLLAR FRACTURED. I WAS ON THE HIGHWAY WHEN THIS HAPPENED, DOING 65 MILES PER HOUR.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE REMEDY WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS UNAVAILABLE. UPDATED 09/06/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED. UPDATED 09/08/16.*JB

TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE ALARM SYSTEM SOUNDED INDEPENDENTLY. THE VEHICLE WAS NOT DIAGNOSED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.

THE CPU UNIT HAS HAD A COMPLETE FAILURE AND THE A NEW REPLACEMENT PART IS NOT AVAILABLE. VEHICLE YEAR IS A 2008. THE PROBLEM STARTED TO BECOME HARD TO START THE COMPLETE FAILURE. THE VEHICLE WAS TOWED TO THE DEALER.