MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2003 MERCURY SABLE- KIRBYVILLE, TX
I OWN A 2003 MERCURY SABLE, I REPLACED THE BRAKES , AND AN ASSORTMENT OF PROBLEMS FOLLOWED. FIRST THEY BEGAN LOCKING , THEN THE CAR WOULD NOT STOP AT ALL. I REPLACED PADS.ROTORS.TIRES ,BLEED THE BREAKS ALL IN AN EFFORT TO FIND THE PROBLEM. I COULD NOT, SO THE CAR HAS BEEN SITTING ABOUT A YEAR. THEN I RECEIVED THE RECALL ON THE BREAKS , NOW EVERYTHING MAKES SENSE.
Source: NHTSA WEB SITE -
2007 MERCURY MILAN- FLOWERY BRANCH, GA
WHILE DRIVING MY FRONT AIRBAG LIGHT CAME ON. I TOOK IT TO DEALERSHIP AND THEY STATE THE CLOCK SPRING IS FAULTY AND NEEDS TO BE REPLACED FOR $355.25.
Source: NHTSA WEB SITE -
2002 MERCURY SABLE- KANSAS CITY, MO
WAS PULLING INTO PARKING LOT BRAKES WENT OUT TOTALLY NO WARNING STOPPED BY EMERGENCY BRAKE HAVE NO BRAKES AT ALL TURNING AFTER 45 MPH THEN TO A STOPLIGH INTOTHE CITY'S RESTURANT
Source: NHTSA WEB SITE -
2010 MERCURY MILAN HYBRID- DALLAS, TX
I WAS DRIVING ON THE HIGHWAY WHEN MY POWER STEERING AND TRACTION ASSIST FAILED. A WARNING INDICATING THAT I SERVICE THE POWER STEERING IMMEDIATELY APPEARED. INDICATOR LIGHTS FOR BOTH POWER STEERING AND TRACTION CONTROL APPEARED. UPON TURNING OFF AND RESTARTING THE VEHICLE THE PROBLEM DID NOT RESOLVE.
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- PLYMOUTH, MI
WHILE PULLING INTO A PARKING LOT FROM A CITY STREET IN THE MIDDLE OF THE TURN THE POWER STEERING ON MY 2010 MERCURY MILAN WENT OUT. IT STARTED WITH A WARNING ON THE DISPLAY "SERVICE POWER STEERING NOW" FOLLOWED BY "SERVICE ADVANCE TRAC" ALONG WITH THE WARNING BELLS. THE STEERING WHEEL WAS VERY DIFFICULT TO TURN BUT MADE IT SAFELY INTO A PARKING SPOT. TURNED THE CAR OFF AND WAITED A FEW MINUTES. TURNED THE CAR BACK ON AND IMMEDIATELY RECEIVED THE "SERVICE POWER STEERING NOW" FOLLOWED BY "SERVICE ADVANCE TRAC" ALONG WITH THE WARNING BELLS. TOOK THE CAR TO THE DEALER AND THE POWER STEERING GEAR HAD TO BE REPLACED AS IT HAD FAILED. SPOKE TO THE DEALER AS THERE WAS IS A RECALL FOR THE SAME ITEM BUT ONLY FOR CERTAIN 2011 MILAN. THE COST WAS OVER $1700 TO REPLACE.
Source: NHTSA WEB SITE -
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2005 MERCURY GRAND MARQUIS- LONG VALLEY, NJ
TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 MERCURY GRAND MARQUIS- BOURBON, MO
TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 45 MPH, THE HEADLIGHTS FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 MERCURY SABLE- HAINES CITY, FL
TL* THE CONTACT OWNS A 2002 MERCURY SABLE. WHEN THE ACCELERATOR PEDAL WAS DEPRESSED AT 50 MPH, THE VEHICLE RAPIDLY ACCELERATED. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO RESPOND. THE CONTACT WAS UNAWARE OF HOW THE VEHICLE STOPPED. THE VEHICLE WAS INSPECTED BY AN INDEPENDENT MECHANIC WHO STATED THAT THE CRUISE CONTROL CABLE WAS FRACTURED. THE CONTACT PERFORMED A TEMPORARY REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 300,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2008 MERCURY MOUNTAINEER- POTTSVILLE, PA
EASY ENTRY/EXIT FEATURE. THIS FEATURE WILL ENABLE WHILE DRIVING MY VEHICLE. THIS MAKES FOR A DANGEROUS SITUATION BECAUSE I AM NOT ABLE TO REACH MY GAS AND BRAKE PEDAL. THERE IS NO SPECIFIC PATTERN.
Source: NHTSA WEB SITE -
2003 MERCURY GRAND MARQUIS- SEMINOLE, FL
TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 55 MPH, THE HEADLAMPS FAILED TO ILLUMINATE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS WERE NOT AVAILABLE TO REMEDY THE RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE