MERCURY Complaints

SO FORD SENDS US A RECALL NOTICE TELLING US DEATH COULD OCCUR FOR THE AIRBAG MALFUNCTION BUT THAT NO SOLUTION IS AVAILABLE. THE GOOD NEWS IS FORD WILL CONTACT US WHEN A SOLUTION IS AVAILABLE AT WHICH TIME THEY WILL FIX THE CAR. IN THE MEANTIME THERE IS NOTHING THEY CAN DO GIVEN IT IS A SUPPLIER PROBLEM. SO NOW WHAT DO WE DO? ALWAYS DRIVE THE CAR WITH NO ONE BUT THE DRIVER? CALLED FORD AND THAT IS BASICALLY THE ONLY ANSWER THEY HAVE.

THIS IS THE 2ND $400 REAR TAIL LIGHT I'VE PUT ON THIS CAR. IT HAS LED LAMPS AND THE WHOLE LIGHT HAS TO BE REPLACED. WORKS FINE WITHOUT HEADLAMPS ON AND NOT WHEN THEY ARE OFF. THIS CAN RESULT IN GETTING REAR ENDED!!!!! FORD SHOULD STEP UP AND RECALL THIS. HUNDREDS OF COMPLAINTS ON INTERNET. AND A 9.5 OUT OF 10 ON NHTSA. REPLACING A $2 BULB WITH A $400 LED IS DUMB.

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

FOLLOWING AN ABS EVENT, THE BRAKES FAIL IMMEDIATELY. THE BRAKE PEDAL GOES COMPLETELY TO THE FLOOR. IT IS TERRIFYING AND HIGHLY DANGEROUS. IT HAS HAPPENED FOR YEARS BUT ONLY OCCASIONALLY, BUT WHEN IT DOES YOU FIND YOURSELF IN A LIFE AND DEATH SITUATION. FOLLOWING AN INCIDENT THE BRAKES START TO WORK AGAIN. I BROUGHT IT TO THE ATTENTION OF MY LOCAL DEALERSHIP AND THEY SAID, THAT THEY COULDN'T DUPLICATE THE SITUATION. LOOK AROUND THE INTERNET AND THERE ARE MANY PEOPLE WHO HAVE EXPERIENCED THIS PROBLEM, BOTH ON MERCURY MILANS AND ON FORD FUSIONS. THE PROBLEM SEEMS TO BE A FAULTY HCU (HYDROLIC CONTROL UNIT)

THIS HAD BEEN A GREAT CAR FOR ME UNTIL TODAY. I LEARNED THE HYDRAULIC CONTROL UNIT IS BAD AND WILL REQUIRE NEARLY $5000 TO REPLACE. IT IS NOT SAFE TO DRIVE. IT HAD 105000 MILES. IT IS NOT WORTH MUCH MORE THAN $5K. I HAVE NO CHOICE BUT TO TRY AND TRADE THE CAR IN. I LATERALLY JUST GAVE IT TO MY DAUGHTER FOR COLLEGE ON SATURDAY. SHE HAS ALWAYS LOVED MY CAR.

TL* THE CONTACT OWNS A 2006 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT AND REAR PASSENGER DOORS OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE FRONT SEAT PASSENGER SUSTAINED INJURIES TO THE RIGHT ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 89,000. UPDATED 09/29/16*LJ *CN

FOR THE SECOND TIME IN APPROXIMATELY 1 YEAR, THE HEADLIGHTS STARTED TURNING OFF AN ON WHEN DRIVING HOME ON THE FREEWAY 4 NIGHTS AGO. THE FIRST TIME THIS HAPPENED A YEAR AGO, THE HEADLIGHT SWITCH , BURNED WIRE AND BURNED CONNECTOR WERE REPLACED. THE CAR IS CURRENTLY PARKED AS I FEEL IT IS UNSAFE TO DRIVE WITH THE OVERHEATING WIRING.

BRAKE WARNING LIGHT AND A MESSAGE ON THE DASH SAYING "CHECK BRAKE SYSTEM" INTERMITANTLY OCCUR. BRAKES SEEM TO WORK NORMALLY. RESTARTING THE CAR TEMPORARILY FIXES THE PROBLEM, ONLY TO OCCUR AGAIN IN SEVERAL MILES. THE PROBLEM OCCURS AT ANY TIME, STANDING OR IN MOTION.

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING AT AN UNKNOWN SPEED, THE ABS WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE PUMP MOTOR CIRCUIT FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,893. UPDATED 09/22/16*LJ *CN

MY DRIVER DOOR INSIDE HANDLE IS INOPERATIVE. I HAVE TO OPEN DOOR FROM OUTSIDE HANDLE. THIS MEANS EITHER SOMEONE HAS TO OPEN DOOR FOR ME FROM OUTSIDE, OR I ROLL DOWN MY WINDOWS TO PULL ON THE HANDLE. THE LOCK / UNLOCK ELECTRONIC BUTTON WORKS, AS WELL AS THE MANUAL LOCK/UNLOCK HANDLE ON THE DRIVER'S DOOR. HOWEVER, THIS ONLY ALLOWS LOCKING LATCH (ON THE SIDE OF THE DOOR, SEE PICTURE) TO BE ABLE TO RELEASE. SO WHAT HAPPENS IF I AM IN AN ACCIDENT AND THE WINDOW IS BROKEN OR I AM IN A PANIC TO GET OUT? I CAN'T GET OUT OF THE CAR BY MYSELF. FURTHERMORE, I HAVE TO HIT THE UNLOCK BUTTON FOR THE OUTSIDE DOOR TO BE ABLE TO UNLATCH THE LOCK (SOMEONE IS TRYING TO GET ME OUT, AND I AM DAZED AND CAN'T OPEN MYSELF, NOR UNDERSTAND TO HIT UNLOCK TO ALLOW RESCUER TO HELP). I WANTED TO BRING TO THE DEALER I PURCHASED THE CAR FROM FOR EVALUATION. I WAS INFORMED SINCE MY 2010 MERCURY MILAN HAS 80,600 MILES, IT IS OUT OF WARRANTY, AND SINCE THERE IS NO SAFETY RECALL ON FILE, I MUST PAY $100 TECHNICIAN INSPECTION FEE. THEN THERE WOULD BE THE CHARGE FOR FIXING IT.