MERCURY Complaints

WHILE DRIVING ON THE INTERSTATE MY CAR LOST THE ABILITY TO TRAVEL AT A SAFE AND ACCEPTABLE SPEED. THE CARS MAXIMUM SPEED WAS 30 MPH ON AN INTERSTATE THAT HAS A REQUIRED SPEED OF 55MPH. I WAS FORCED TO PULL OVER ON THE SIDE OF THE ROAD AND HAVE THE CAR TOWED. THIS IS A GRAVE SAFETY CONCERN, ESPECIALLY SINCE FORD MOTOR COMPANY KNOWS EXACTLY WHAT THE PROBLEM ORIGINATES FROM. THE CAR WAS THEN TAKEN TO A REPAIR SHOP THAT FOUND THE PROBLEM TO BE A DEFECTIVE THROTTLE BODY. FORD WILL REPLACE THROTTLE BODIES IN 2009 AND UP MERCURY MILAN'S BUT NOT THE 2007. THE CARS HAVE THE EXACT SAME THROTTLE BODIES! IT IS NEGLIGENT ON FORD MOTOR COMPANIES PART TO NOT OFFER TO REPLACE ALL THROTTLE BODIES IN AFFECTED AUTOMOBILES.

THE TRANSMISSION FROZE UP BREAKING THE AXLE RIGHT OFF AS I PULLED OUT OF A DRIVE WAY ONTO THE STREET WITH ON COMING TRAFFIC.

THE BRAKE SYSTEM'S HYDRAULIC CONTROL UNIT ("HCU"). ON SEVERAL OCCASIONS WHILE DRIVING, THE BRAKE PEDAL WILL TRAVEL TO THE FLOOR WHILE TRYING TO BRAKE RESULTING IN NO BRAKING ACTION (IE., VEHICLE NOT SLOWING). THIS MIGHT HAPPEN FOR ONE OR TWO PEDAL DEPRESSIONS BEFORE THERE IS ANY SLOWING OF THE VEHICLE. THIS PROBLEM HAS PLACED ME IN SITUATIONS WHERE I HAVE TO TAKE EVASIVE ACTION TO NOT HIT A VEHICLE IN FRONT OF ME, OR TRAVELING INTO A CONTROLLED (WITH STOP SIGNS) INTERSECTION. BELOW THERE IS A SPACE TO SPECIFY 'WHEN DID THIS HAPPEN.' I AM INPUTTING THE MOST RECENT DATE OF THIS PROBLEM, BUT IT HAS HAPPENED AT LEAST TEN TIMES BEFORE THIS.

LAST YEAR, DRIVING ON STATE HIGHWAY AND VEHICLE LOSES POWER. WRENCH LIGHT COMES ON, ENGINE IS RUNNING, NO GAS, ETC. SHUT OFF, WAIT, AND START AGAIN. LIGHT IS OFF AND RUNS OK. THIS HAPPENED SEVERAL MORE TIMES. CONTACTED FORD CUSTOMER ASSISTANCE AND SHOWED THERE WAS A CUSTOMER EXPERIENCE RECALL ON THROTTLE BODY. TOOK IT TO A DEALER AND THEY FOUND NOTHING WRONG. I GOT IT BACK, AND PROBLEM REOCCURRED. TOOK IT BACK TO DEALER,THEY DROVE IT AROUND, AND COULDN'T FIND ANYTHING WRONG. FINALLY, IN ANOTHER CITY, LEFT WORK AND LOST POWER AND ENGINE LIGHT CAME ON AND DIDN'T GO OFF AFTER RESTART. CONTACTED DEALER AND THEY REPLACED THROTTLE BODY SENSOR (OR SIMILAR) FOR FREE. THIS LAST WEEK, WAS DRIVING ON INTERSTATE 75MPH IN TRAFFIC AND I LOSE POWER IN PASSING LANE. LUCKILY COASTED TO SHOULDER, RESTARTED AND LIGHTS OFF. HAPPENED AGAIN THIS MORNING GOING TO WORK ON STATE HIGHWAY AT 60MPH. TALKED TO FORD AND WAS TOLD THEY CANNOT HELP ME UNTIL I HAVE A DEALER LOOK AT IT. CANNOT GET AN APPOINTMENT UNTIL END OF NEXT WEEK. WORRIED ABOUT DRIVING THIS VEHICLE I'VE HAD LESS THAN 5 YEARS, BUT IF DEALER CANNOT FIND ERROR, I HAVE TO TAKE MY CHANCES AND WAIT UNTIL THEY CAN GET AN ERROR.

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) WAS RECEIVED IN JULY OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED TO REPAIR THE VEHICLE WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE GIVEN. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 01/05/2017*CT

TAKATA RECALL, I RECEIVED NOTICE FOR SAFETY RECALL 16S26 FROM FORD MOTOR COMPANY FOR MY 07 MERCURY MILAN, I CONTACTED MY DEALERSHIP AND FORD DIRECTLY BY PHONE TO RECEIVE A RENTAL SINCE MY CAR IS NOT SAFE TO DRIVE MYSELF, MY 10 YEAR OLD STEP SON AND 1MONTH OLD DAUGHTER. THIS CAR IS MY PRIMARY VEHICLE AND I'M NOT CONTINUING TO DRIVE IT DUE TO RISK OF INJURY OR DEATH TO MY FAMILY, WHICH I WAS TOLD BY [XXX] AT FORD MOTOR CO THAT ITS SAFE TO DRIVE, BUT THIS RECALL NOTICE WOULD NOT HAVE COME WAS THE VEHICLE "SAFE" FOR MY FAMILY TO DRIVE IN. I HAVE CONTACTED MY LOCAL NEWS WNEP 16 AND THE DAILY ITEM, ALSO TRIED MY PROGRESSIVE INSURANCE CO AND THEY ALL TELL ME FORD SHOULD BE COVERING A SAFE VEHICLE FOR ME TILL THE FIX TAKES PLACE, WHICH AS ADVISED BY [XXX] AT FORD COULD BE AWHILE TILL THE PARTS AND LETTER FOR SERVICE ARE READY. PLEASE IF ANYONE COULD HELP ME I WOULD APPRECIATE IT, I DON'T WANT TO RISK MY FAMILY'S LIFE TO DRIVE MY CAR AND WITH AN INFANT I AM IN NEED OF MY CAR. MY NAME IS [XXX] AND CAN BE REACHED BY PHONE AT [XXX], THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

THROTTLE BODY FAILURE....CAR ENTERED LIMP MODE OUT OF THE BLUE WHILE EXCELERATING FROM A STOP AT A TRAFFIC LIGHT.

TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE KEY FAILED TO START THE VEHICLE NUMEROUS TIMES. IN ADDITION, THE DRIVER'S SEAT MOVED OUT OF POSITION WHILE THE VEHICLE WAS IN MOTION. THE VEHICLE WAS TAKEN TO THE DEALER MORE THAN ONCE, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

MY CAR HAS A ISSUE WITH ELECTRONIC THROTTLE, I CALLED AND WAS TOLD SORRY YOUR 189,000 IS OVER 150,000 LIMIT TO BE REPAIRED. I HAVEN'T HAD THE CAR FOR 3 YEARS YET. THIS SHOULD BE A RECALL VS A CUSTOMER CARE ISSUE. I DROVE TO MY SON'S ON MONDAY AND CAR LOSS POWER A TOTAL OF 14 TIMES IN A 2 HR DRIVE. I WAS IN HEAVY TRAFFIC. SEEMS TO ME FORD CARES MORE ABOUT THEIR BOTTOM LINE THEN THEIR CUSTOMERS LIVES. I WAS ALMOST HIT SEVERAL TIMES. I HAVE HAD IT IN THE SHOP AND THE ALTERNATOR REPLACED 3 TIMES, WITH THEM THINKING THIS IS THE ISSUE ONE BEING REPLACED YESTERDAY AFTER THE ONE BEFORE HAND ONLY BEEN ON THEIR A LITTLE OVER A MONTH. COME TO FIND OUT FORD KNOWS ABOUT THE ISSUE WITH THEIR ELECTRONIC THROTTLES ON VEHICLES FROM 2002 AND UP TO DATE. THIS IS VERY BAD BUSINESS AND I HAD PURCHASED THIS CAR DUE TO A ACCIDENT I WAS IN (NO FAULT TO MY OWN) AND I HAVE A PERMANENT DISABILITY OF A MESSED UP SCIATIC NERVE. I WAS TOLD NO ISSUE, BOY WAS I LIED TO. THIS NEEDS TO BE FIXED AND ASAP AFTER I HAVE SPENT SO MUCH IN REPAIRS ALREADY TO FIND OUT THAT WASN'T EVEN THE ISSUE. FORD NEEDS TO STEP UP BEFORE SOMEONE DIES OVER THE NEGLIGENT OF THE ELECTRONIC THROTTLE. I WOULD LIKE TO HEAR FROM FORD ON WHAT THEY ARE GOING TO DO ABOUT MY VEHICLE. ALSO THE WRENCH LIGHT COMES ON THE ENGINE LIGHT WHEN IT GOES INTO LOSS OF POWER. WHEN IN TRAFFIC, IT'S HARD TO GET OFF THE ROAD STATELY WHEN YOUR CAR LOOSES POWER.

ELECTRONIC THROTTLE SHOULD BE A RECALL VS A CUSTOMER CARE ITEM. THIS IS BS AND FORD KNOWS THAT IT SHOULD BE. I HAVEN'T HAD MY CAR 3 YRS YET, PURCHASED PRE OWNED AND IT JUST HIT 10 YRS AND IS 186,000 MILES AND NEEDED TO BE UNDER 150,000 FOR THEM TO FIX. IT JUST STARTED DOING THIS AND I REPLACED ALTERNATOR 3 TIMES THINK THIS WAS THE ISSUE. FORD NEED TO STOP THINKING OF THEIR BOTTOM LINE AND TAKE CARE OF THEIR CUSTOMERS. I PURCHASED THIS CARE AFTER I WAS IN A AWFUL CAR ACCIDENT (NO FAULT OF MY OWN) THAT LEFT ME WITH A MESSED UP SCIATIC NERVE FOR REST OF MY LIFE. I PURCHASED THIS CAR AS I WAS TOLD NO ISSUE OR RECALLS AND IT SERVED MY NEEDS. BOY WAS I LIED TO. I WAS ALMOST KILLED YESTERDAY DRIVING THIS CAR DUE TO THE POWER LOSS IN MIDDLE OF DRIVING. I NEED THIS REPAIRED ASAP AS THIS IS MY ONLY TRANSPORTATION AND A KNOWN ISSUE.