MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2002 MERCURY MOUNTAINEER
    - AURORA, MO

    STARTED VEHICLE TO GO TO WORK LIKE EVERY DAY TRIED TO SHIFT INTO R SHIFTER BROKE OF IN MY HAND. NEEDS TO BE RECALLED. I AM GLAD IT HAPPENED IN DRIVE WAY. I LIVE ON HIGHWAY AND IT COULD HAVE BROKE AFTER I WAS IN HIGHWAY SHIFTING INTO D.

    Source: NHTSA WEB SITE
  • 2005 MERCURY MOUNTAINEER
    - WESTBURY, NY

    MY HUSBAND WAS DRIVING OUR 2005 MERCURY MOUNTAINEER AND HE WAS GOING LESS THAN 20 MILES PER HOUR ON A MAIN STREET AND GOT IN A ACCIDENT THE WOMAN STOPPED SHORT AND HE REAR ENDED HER. THE CAR TOTALLED UP BUCKLED UP AIR BAGS NEVER INFLATED THEY CAME OUT COMPLETELY DEFLATED. ISSUE WITH THIS CAR ALSO IS THE ELECTRIC DRIVER WINDOW DIES OUT MECHANIC COULD NOT FIGURE OUT BOUGHT NEW MOTORS STILL WOULDNT OPEN ELECTRIC SWITCHES THEY THOUGHT IT WAS FULLY ELECTRONIC THEY WHERE GOING TO RE WIRE VERY EXPENSIBE BUT CAR WAS TOTALLED. CAR HORRIBLE ON GAS ALSO. HAVE PICTURES OF DELATED AIR BAGS BOTH DRIVER AND PASSANGER

    Source: NHTSA WEB SITE
  • 2005 MERCURY GRAND MARQUIS
    - LAVEEN, AZ

    MY GRAND MARQUIS LIGHTS WOULD NOT COME ON LAST NIGHT AND WENT TO AUTO ZONE. THEY CHECKED ALL MY FUSES. STILL NOTHING THEN I WAS STUCK TRYING TO HOLD THE HIGHBEAMS ON THE WHOLE DRIVE HOME. STARTED TO LOOK INTO THIS PROBLEM ONLY TO SEE I AM NOT THE ONLY ONE. TRYING TO FIND OUT WHAT I SHOULD DO NEXT.

    Source: NHTSA WEB SITE
  • 2000 MERCURY SABLE
    - MUSCATINE, IA

    TL* THE CONTACT OWNS A 2000 MERCURY SABLE. WHILE DRIVING 35 MPH OVER A BUMP, THE CONTACT HEARD AN ABNORMAL NOISE UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT BOTH SPRINGS HAD FRACTURED. THE MECHANIC ALSO DIAGNOSED THAT THE BRAKES AND BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE SPRINGS WERE NOT REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MERCURY MARINER
    - NORTH BERGEN, NJ

    MY 2009 MERCURY MARINER STALLS WHILE ITS IDLE, AT A INTERSECTION OR JUST WAITING. IT STALLS THEN I STARTED UP RIGHT AFTER IT STALLS.

    Source: NHTSA WEB SITE
  • 2008 MERCURY MARINER HYBRID
    - PHILADELPHIA, PA

    2008 MERCURY MARINER HYBRID. CONSUMER WRITES IN REGARDS TO POWER STEERING RECALL NEVER DONE ON VEHICLE BUT DEALERSHIP STATES POWER STEERING RECALL REPAIRS WERE COMPLETED. *SMD THE CONSUMER IS CURRENTLY EXPERIENCING A PROBLEM WITH THE STEERING. *JB

    Source: CONSUMER LETTER
  • 2010 MERCURY MARINER
    - VILAS, NC

    TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE TRYING TO BACK OUT OF A PARKING SPACE. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2006 MERCURY MARINER
    - SALEM, MA

    MY MERCURY MARINER'S IDLER PULLEY HAS ALREADY BROKEN THREE TIMES IN THE PAST FIVE MONTHS. THERE MUST BE A RECALL ON THIS VEHICLE. THE CAR IS VERY GOOD AND TOO STRONG FOR THAT THIN BOLT IN THIS PART. LUCKILY, THE FOURTH TIME IT HAPPENED, THE FORD DEALER DIDN'T CHARGE ME FOR THE NEW PART, WHICH ALSO BROKE OFF TWO WEEKS LATER. IT HAS ALSO BROKEN TWO BELTS ALREADY. TRYING TO SOLVE THE ISSUE, I WENT TO METRIC BOLTS AND NUTS, IN WAKEFIELD, MA, AND BOUGHT A HIGHER GRADE HARDENED STEEL BOLT/SCREW, AND IT ALSO BROKE OFF A WEEK LATER. ONCE AGAIN, TWO DAYS AGO, MY MECHANIC PUT IN ANOTHER HARDENED STEEL SCREW. HE ADDED A NUT NEAR THE BEARING, WHICH MAKES A SQUEAKING NOISE, BUT IT HAS NOT BROKEN YET. I AM NOW AFRAID TO DRIVE IT FAR FROM HOME, BECAUSE I HAVE BEEN TOWED SO MANY TIMES ALREADY. I HAVE RESEARCHED THE INTERNET AND REALIZED THAT IT IS A CONSTANT ISSUE. SOME PEOPLE HAVE REPORTED THE OCCURRENCE OF THIS ISSUE 17 TIMES IN LESS THAN A YEAR. IT IS ALSO THE SAME FREQUENT PROBLEM WITH MAZDA TRIBUTE, FORD ESCAPE, FORD FUSION, ETC. WHAT DOES IT TAKE FOR A RECALL? HELP! HELP! HELP!

    Source: NHTSA WEB SITE
  • 2004 MERCURY GRAND MARQUIS
    - LOUDONVILLE, NY

    TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE STEERING SHAFT CORRODED, WHICH RESULTED IN DIFFICULTY STEERING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE LOWER STEERING SHAFT BINDING CAUSED THE STEERING SHAFT TO BIND AND THE LOWER STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING), BUT THE VIN WAS EXCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MERCURY GRAND MARQUIS
    - FRAMINGHAM, MA

    TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO RESPOND WHEN THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE INDEPENDENTLY ACCELERATED. THE CONTACT WAS ABLE TO STOP THE VEHICLE BY SWITCHING TO THE PARK POSITION. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 37,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE