MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2010 MERCURY MILAN
    - MONTEREY, MA

    MY 2010 MERCURY MILAN PREMIER IS HAVING THE SAME LIGHTING PROBLEMS THAT I HAVE BEEN READING ABOUT. THE TAIL LIGHT LED'S ARE GOING OUT ONE BY ONE. MY SON THE POLICE OFFICER JUST POINTED THIS OUT TO ME. HE NOTICED THIS AFTER FOLLOWING ME HOME THE OTHER NIGHT. I AM READING THAT THIS IS AN EXPENSIVE REPAIR. IT IS THE LEFT TAIL LIGHT NOW, BUT I GUESS THE RIGHT WILL EVENTUALLY GO TOO. I ALSO HAD TO HAVE BOTH OF THE FRONT HEAD LIGHTS REPAIRED. MY LOCAL MECHANIC WAS ABLE TO DO THIS FOR ME AT A FAIRLY REASONABLE COST. AFTER I HAD TO HAVE THE EXPENSIVE LAMP BULBS REPLACED SEVERAL TIMES. A RECALL ON THE REAR LIGHTS WOULD BE GREATLY APPRECIATED.

    Source: NHTSA WEB SITE
  • 2003 MERCURY GRAND MARQUIS
    - NUTLEY, NJ

    TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING 70 MPH, THE HEADLIGHTS FAILED TO OPERATE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS FOR THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 41,000. PARTS DISTRIBUTION DISCONNECT.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MERCURY MARINER
    - TONAWANDA, NY

    TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE AT A TRAFFIC LIGHT, THERE WAS A KNOCKING IN THE STEERING WHEEL. THE CONTACT STATED THAT AN ELECTRIC POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY SABLE
    - FAIRLAND, IN

    WHILE TRAVELING DOWN THE HIGHWAY, THE CAR ACCELERATED WITHOUT EXPLANATION OR WARNING. BRAKES WERE NOT ABLE TO SLOW THE VEHICLE TO A CONTROLLABLE LEVEL. BRAKES OVERHEATED FROM CONSTANT APPLICATION. THE CAR PLOWED OVER A PARKING BARRIER AND THROUGH THE GRASS BEFORE RUNNING A STOP SIGN AND STOP LIGHT. ONLY WAY TO STOP THE CAR WAS TO THROW IT INTO PARK WHICH CAUSED THE ENGINE TO REV AND SMOKE. GIVEN THE LEVEL OF TRAFFIC AND TIME OF DAY, THE PROBABILITY OF AN ACCIDENT (POSSIBLY FATAL) WAS EXTREMELY HIGH. CAR HAD TO BE TOWED TO THE REPAIR GARAGE BUT WE DO NOT HAVE THE DOCUMENTATION ON CAUSE OF PROBLEM YET. CONTACTED MANUFACTURER REGARDING COVERING COST OF REPAIR AND THEY REFUSED INDICATING THIS SPECIFIC CAR IS NOT ON RECALL LIST, ALTHOUGH THERE ARE SEVERAL DOCUMENTED CASES OF THIS EXACT PROBLEM ON THE SAME MAKE, MODEL & YEAR.

    Source: NHTSA WEB SITE
  • 2005 MERCURY MOUNTAINEER
    - BAYVILLE, NJ

    TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. AFTER PARKING THE VEHICLE, THE CONTACT NOTICED THE LIFTGATE WINDOW HANGING OFF THE HINGES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 06/15/16*LJ *TR

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2005 MERCURY MONTEGO
    - TAWAS CITY, MI

    MY 2005 MERCURY MONTEGO SHUTS OFF WHILE GOING DOWN THE ROAD. I HAVE PAID AROUND $4000 TO TRY AND HAVE THE PROBLEM FIXED AND IT HAS NEVER STOPPED. THE REVERSE GEAR IS UNUSABLE, AS SOON AS YOU PUT IT IN REVERSE IT SHUTS THE CAR OFF. THE TRANSMISSION JERKS AND WILL NOT STEADILY ACCELERATE AT RANDOM TIMES. THE CAR WILL RANDOMLY SHUT OFF WHEN GOING DOWN THE ROAD LOSING ALL POWER STEERING AND POWER BRAKING ABILITY. THIS IS PARTICULARLY A PROBLEM CONSIDERING I HAVE AN INFANT IN THE BACKSEAT MOST EVERY TRIP. I SAW THIS LAWSUIT AND EVERY SINGLE THING LISTED ABOUT THE CVT TRANSMISSIONS HAS HAPPENED AND IS STILL HAPPENING TO MY 2005 MONTEGO.

    Source: NHTSA WEB SITE
  • 2003 MERCURY MOUNTAINEER
    - WADING RIVER, NY

    TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE THE CONTACT'S VEHICLE WAS APPROACHING A RED LIGHT, ANOTHER VEHICLE CRASHED INTO ITS REAR AT A MODERATE RATE OF SPEED. THE SEAT BACK AND THE HEADREST FRACTURED WITHOUT WARNING. THE CONTACT SUSTAINED EXTENSIVE DAMAGES TO THE NECK AND BACK, WHICH REQUIRED MEDICAL TREATMENT. THE CONTACT INDICATED THAT THE SEAT AND HEADREST WERE NOT STRUCTURALLY SOUND. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED BY THE INSURANCE COMPANY TO A REPAIR SHOP. THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MILAN
    - HOPKINS, MI

    "SERVICE POWER STEERING NOW" "SERVICE ADVANCE TRAC" LIGHTS APPEARED WHILE DRIVING AND NOTHING SEEMED TO BE WRONG AT THAT TIME AND THEN TURNED BACK OFF. TURNED CAR OFF AND PARKED FOR OVER AN HOUR. STARTED THE CAR THE LIGHTS FLASHED BACK ON AND THE POWER STEERING WENT OUT. THIS IS NOT COVERED UNDER A RECALL EVEN THOUGH THE 2011 MERCURY MILAN IS COVERED UNDER THE RECALL. CALLED FORD AND THEY SAID THE ONLY WAY TO EVEN HAVE THIS COVERED IS TO PAY A FEE FOR THE CAR TO BE DIAGNOSED UNDER THE RECALL AND HAVE IT SENT IN TO THE SPECIAL SERVICE SUPPORT CENTER. THEY MAY NOT COVER THE ISSUE, EVEN THOUGH ALL THE OTHER RELATED VEHICLES HAVE BEEN RECALLED FOR THIS SAME ISSUE. I AM STILL PAYING ON MY CAR AND SHOULD NOT HAVE TO FORK OVER $2000 FOR THIS TO BE REPAIRED WHEN OTHERS DON'T HAVE TO PAY A DIME FOR THE SAME EXACT THING.

    Source: NHTSA WEB SITE
  • 1994 MERCURY COUGAR
    - DE QUEEN, AR

    TAKATA RECALL.... JUST LOOKING FOR ANY RECALLS ON MY CAR,,,,WHOLE FRONT END FELL OUT..

    Source: NHTSA WEB SITE
  • 2005 MERCURY GRAND MARQUIS
    - COLLINSVILLE, VA

    I PURCHASED THE VEHICLE AS A USED VEHICLE WITH 42900 MILES. THE VEHICLE HAS NO HISTORY OF AN ACCIDENT ON THE CARFAX REPORT. THE AIRBAG LIGHT CAME ON AND THE REPAIR ENDED UP COSTING OVER $1000 BECAUSE NEW SENSORS HAD TO BE INSTALLED FOR THE SEAT BELT ASSEMBLIES. THE AUTOMOBILE MECHANIC SAID THIS IS COMMON FOR 2005 FORD AUTOMOBILES. WHY HASN'T FORD ISSUED A RECALL TO CORRECT THE PROBLEM?

    Source: NHTSA WEB SITE