MERCURY Complaints

WHEN BRAKING IT TAKES THE VEHICLE ALONG TIME TO COME TO A STOP WHILE DRIVING DEALER SAYS THAT THE HYDRAULIC CONTROL UNIT IS BAD ( HCU ) THEY WANT 4,000 DOLLARS TO FIX IT.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 70 MPH AT NIGHT, THE HEADLIGHTS FAILED TO ILLUMINATE. AFTER TAPPING ONTO THE LIGHTING CONTROL MODULE, THE LIGHTS ACTIVATED. THE FAILURE RECURRED INTERMITTENTLY. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING).THE CONTACT REPLACED THE LIGHTING CONTROL MODULE HIMSELF. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.

ON JANUARY 16 2016 POWER STEERING FAILED AND CAR BECAME VERY DIFFICULT TO STEER. POWER STEERING PSCM HAD BEEN REPROGRAMED PURSUANT TO NHSTA RECALL IN DEC. 2014. THIS DID NOT CORRECT THE PROBLEM (OBVIOUSLY) FORD DEALER DETERMINED THAT REPLACEMENT OF STEERING COLUMN WAS REQUIRED TO FIX THE PROBLEM BUT REFUSES TO REIMBURSE ME FOR THE COST ($1306.27)

THE POWER STEERING FAILED AND MY CAR BECAME EXTREMELY DIFFICULT TO STEER. AFTER SITTING FOR SEVERAL DAYS IT WORKED PROPERLY, BUT THEN FAILED AGAIN.ON 2-9-16 AUTONATION FORD, ST PETERSBURG FL,REPLACED THE STEERING COLUMN AT A COST TO ME OF $1306.27.THIS AUTOMOBILE IS A 2009 MERCURY MARINER VIN [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE, THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE INTERMEDIATE SHAFT NEEDED TO BE REPLACED. THE MECHANIC DID NOT INDICATE WHETHER IT WAS THE UPPER OR LOWER INTERMEDIATE SHAFT FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 149,000.

MY VEHICLE IS HAVING TROUBLE STEERING, TOOK MY VEHICLE TO THE REPAIR SHOP AND THEY INFORMED THAT IT WAS A RECALL ON IT. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY TOLD ME SINCE MY VIN NUMBER FOR ME VEHICLE WAS NOT IN THE RECALL THERE WAS NOTHING THAT THEY COULD DO AND WANTED TO CHARGE ME $125.00 TO PUT IT ON THEIR MACHINE, I ALREADY TO MY SUV TO THE SHOP AND THEY INFORMED TO GO TO THE DEALERSHIP

WELL I BOUGHT THIS CAR AND IT HAS RECALLS ON IT BUT KNOW THE FORD SHOP WON'T FIX I THOUGHT IT WAS FREE TO GET RECALLS FIXED WOW

MY CAR HAS BEEN A TERRIBLE LIABILITY SINCE DAY ONE,I AM AHNDICAPPED AND ON A PERMANENT BUDGET,,I NEED TO GET THIS LOOKED AT AND MY CAR TAKEN CARE OF SOON,IM SCARED I MAY SOON END UP ON FOOT IF THESE HORRID ISSUES RNT RECTIFIED,,I BOUGHT MY CAR FROM FIRST CLASS CARS IN SALT LAKE CITY UTAH,,IVE ASKED 4 TIMES TO GET IT TRADED IN,,MUCH TO MY SHOCK THEY WOULDNT EVEN TALK TO ME,,PLEASE HELP ME!MY CAR REVES AT TIMES THEN WHILE SITTING STIL IT WIL TRY TO DRIVE WITHOUT ME PUSHING THE EXCELIRATOR,,IM SCARED IT GONNA LEAP OUT AMY HANDS SOON,,IM TERIRFIED OF IT!!

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE TURNING THE STEERING WHEEL EITHER LEFT OR RIGHT, THE STEERING WHEEL JERKED. AFTER THE STEERING WHEEL LOST POWER, IT WENT INTO MANUAL STEERING MODE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS UNAWARE IF THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT PROVIDED.

LOSS OF POWER STEERING. RECALL PERFORMED TO UPDATE SENSOR IN 2014 BUT FAILED JAN 2016. FORD WILL NOT COVER UNDER PREVIOUS RECALL THOUGH INTERNET SHOWS MANY DRIVERS WITH SAME RESULTING SENSOR FAILURE