MERCURY Complaints

TL* THE CONTACT OWNS A 2007 MERCURY MARINER. AFTER DRIVING AND PARKING THE VEHICLE, THE CONTACT COULD NOT REMOVE THE KEY FROM THE IGNITION. THE CONTACT HAD TO TURN THE STEERING WHEEL AND MANEUVER THE KEY IN ORDER TO GET IT TO RELEASE. THE CONTACT STATED THAT THE FAILURE RECURRED SEVERAL TIMES AND WAS GRADUALLY GETTING WORSE. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 10,500.

AS PER RECALL I TOOK MY CAR TO FORD DEALER (2200 S. WALNUT BLOOMINGTON, IN 47401) TO UPGRADE MY ELECTRONIC POWER STEERING ASSIST SOFTWARE. LESS THAN 30 DAYS LATER THE PROBLEM RETURNED AND POWER STEERING ASSIST IS NO LONGER OPERABLE WHILE DRIVING.

I AM NOT HAPPY WITH THE WAY FORD IS HANDLING THIS RECALL NOTICE 15S39/NHTSA. THERE SEEMS TO BE A PROBLEM WITH THE HEADLIGHT CONTROL MODULE. WE WHERE INSTRUCTED, VIA LETTER FROM THE FORD COMPANY, TO ONLY NOTIFY MY DEALER IF I AM EXPERIENCING THIS HEADLIGHT FAILURE. WELL, I DID AND IT SEEMS THE FORD DEALERSHIP DIDN'T EVEN KNOW THERE WAS A RECALL AND NOT ONLY THAT BUT COULD DO NOTHING FOR ME. THIS IS A VERY SERIOUS SITUATION AND IT SEEMS THEY DID NOT TAKE ME SERIOUSLY.

WHILE DRIVING, A WRENCH APPEARED ON THE INSTRUMENT PANEL. WHEN I LOOKED IT UP, IT WAS REGARDING THE THROTTLE TRANSMISSION ACTUATOR. MY CAR WAS LOSING POWER, BUCKING, AND SEEMED LIKE IT WAS HAVING ISSUES CHANGING SPEEDS. I HAVE RESEARCHED THIS ISSUE AND FOUND THAT FORD AGREED TO FIX THESE CARS UP UNTIL JANUARY 31, 2015 FOR FREE. THEY DID NOT DO A MASS RECALL AND I AM NOW GOING TO CLL THE DEALERSHIPS TO SEE IF I CAN GET IT FIXED FOR FREE.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE SERVICE POWER STEERING AND THE SERVICE ADVANCETRAC WARNING LIGHTS BECAME ILLUMINATED. THEN THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THERE WAS A LOSS OF POWER STEERING WITHOUT WARNING. THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

WHEN MY HEADLIGHTS ARE ON, THE BRAKE LIGHTS ARE CONSTANTLY ILLUMINATED. I READ THIS IS A COMMON PROBLEM WITH THE 2010'S. THERE NEEDS TO BE A RECALL

STEERING BECAME DIFFICULT, HARD OR CHUNKY STEERING WHILE DRIVING WHEN MAKING TURNS. FORD MADE NEEDED REPAIRS AND REPLACED UPPER STEERING SHAFT. I THOUGHT IT SHOULD HAVE BEEN COVERED UNDER FORD RECALL # 13S08 OR 14S25

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. WHILE PULLING UP TO A TRAFFIC LIGHT, THE VEHICLE ACCELERATED FORCEFULLY. THE BRAKE PEDAL WAS DEPRESSED MULTIPLE TIMES, BUT THE VEHICLE ACCELERATED AND TAPPED THE PRECEDING VEHICLE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE ENGINE WAS TURNED OFF, RESTARTED, AND THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE RECURRED ON A SEPARATE OCCASION. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE NUMBER TWO CYLINDER SPARK PLUG MISFIRED AND THE HEAD OF THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 178,000.