MERCURY Complaints

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. WHILE AT A STOP LIGHT, THE STEERING WHEEL SUDDENLY BEGAN TO SHAKE AND THE POWER STEERING STOPPED FUNCTIONING. THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE SOFTWARE UPDATE REMEDY FOR NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) WAS PERFORMED ON 9/11/2014. THE CONTACT INDICATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 140,000.

ON 1/1/2016 I WAS DRIVING ON 495 W IN QUEENS, NY HEADING BACK TO MANHATTAN WHERE I LIVE. OUT OF NOWHERE THE CAR BEGAN JERKING, A WRENCH LIGHT ON THE DASH PANEL CAME ON (WHICH I NEVER SAW BEFORE) AND I COULD TELL THE CAR WAS DECELERATING. I TRIED HITTING THE ACCELERATOR AGAIN, THE CAR WOULD JERK, THE ENGINE WAS REVVING BUT WAS BARELY MOVING. I KNEW I HAD TO PULL OVER AND LUCKILY I WAS ABLE TO NAVIGATE TO THE SHOULDER OF THE ROAD. THIS WAS AN EXTREMELY DANGEROUS SITUATION. I AM A CONFIDENT DRIVER, HOWEVER, A LESS CONFIDENT OR TIMID DRIVER MOST LIKELY WOULD HAVE PANICKED AND GOTTEN INTO A POTENTIALLY SERIOUS COLLISION.

WHILE MY 17 YEAR OLD DAUGHTER WAS DRIVING WITH THE CRUISE CONTROL ON IN A 30 -40 MPH ZONE, SEVERAL LIGHTS CAME ON, THE POWER STEERING WENT OUT, AND THE VEHICLE STALLED. SHE WAS ON A SMALL 2 LANE ROAD, AND THERE WERE NO WARNINGS PRIOR TO THE OCCURRENCE. SHE WAS VERY SCARED, SHE TURNED ON THE HAZARD LIGHTS AND CALLED ME IMMEDIATELY. THE VEHICLE THEN RESTARTED AND SHE DROVE HOME. TODAY (JAN. 5, 2016) THE PROBLEM OCCURRED AGAIN, FORTUNATELY IN A SLOW SPEED ZONE AGAIN. SHE WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING. THIS PROBLEM IS POTENTIALLY VERY DANGEROUS AND NEEDS TO BE ADDRESSED BY THE MANUFACTURER, OR THEY NEED TO OFFER A BUY BACK AT FULL VALUE FOR PLACING PEOPLE AT RISK.

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE REAR DRIVER SIDE WINDOW SLID DOWN INTO THE DOOR. THE CONTACT STATED THAT THE WINDOW HAD TO BE PULLED UP MANUALLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR DRIVER SIDE POWER WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ONE YEAR LATER, THE CONTACT OBSERVED THAT THE REAR PASSENGER SIDE WINDOW SLID DOWN INTO THE DOOR AND HAD TO BE MANUALLY RAISED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SIDE POWER WINDOW REGULATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 30,000. UPDATED 03/04/16*LJ UPDATED 03/14/16.*JB

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE MAKING A TURN AT APPROXIMATELY 25 MPH, THERE WAS A LOSS OF POWER STEERING AS THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 141,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH, THE STEERING WHEEL SEIZED WITHOUT WARNING. THE FAILURE WAS PERSISTENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.

TL* THE CONTACT OWNS A 1999 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE LOW BEAM HEADLIGHTS FAILED INTERMITTENTLY. THE CONTACT MENTIONED THAT THE HEADLIGHTS WOULD ACTIVATE AND DEACTIVATE INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL MODULE WAS DAMAGED AND NEEDED REPLACEMENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE MILEAGE WAS 133,596.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE POWER STEERING ASSIST FAULT WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE DID NOT START EXPERIENCING ISSUES UNTIL AFTER IT WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE VEHICLE WAS TAKEN TO DEALER. THE TECHNICIAN DIAGNOSED THAT THE TORQUE STEERING SENSOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT REFUSED TO PROVIDE ANY ASSISTANCE SINCE THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER A RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 185,000.

POWER STEERING ASSIST FAILURE ERROR CODE APPEARED 12/27/15 WHILE I WAS DRIVING AND IMMEDIATELY I NOTICED THE STEERING WAS VERY STIFF AND DIFFICULT CHANGING LANES AND TURNING PLUS ALMOST UNMANAGEABLE ESPECIALLY FROM A STANDING/STOPPED POSITION

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING 75 MPH ON THE HIGHWAY, THE POWER STEERING ASSIST WARNING LIGHT ILLUMINATED. THE VEHICLE WAS SERVICED UNDER THE NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 240,049.