MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2005 MERCURY MONTEGO- EVERSON, WA
DASH BOARD GAUGES AND CONTROLS. WHEN DRIVING OUR 2005 MONTEGO ALL OF THE DASH INSTRUMENTS AND GAUGES WILL GO OUT, AND YOU LOOSE SOME POWER, THE REAR LIGHTS GO ON. THIS CAN HAPPEN AT ANY MOMENT WHEN THE VEHICLE IS IN MOTION, ON THE INTERSTATE, SLOW SPEEDS. TO REPLACE IS QUITE EXPENSIVE, BUT IN DOING SOME RESEARCH I HAVE COME ACROSS THOUSANDS OF COMPLAINTS ON THE SAME ISSUE, AND IT'S EXTREMELY SCARY AND CONCERNING THAT A SAFETY RECALL HAS NOT BEEN DONE. YOU CAN TURN IT OFF BUT DOESN'T ALWAYS RESET AND WHEN IT DOES THE ENGINE LIGHT STAYS ON. THIS OCCURS WHILE THE CAR IS IN MOTION.
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- MAUMEE, OH
2010 FORD MERCURY MARINER. NEED I SAY MORE? THIS VEHICLE HAS EVERYTHING WRONG WITH IT!! FORD SHOULD RECALL THE ENTIRE VEHICLE AND GIVE OUT CARS THAT WORK. MY VEHICLE HAS BEEN THROUGH THE THROTTLE BODY RECALL THAT LEFT ME STALLED IN THE MIDDLE OF A BUSY INTERSECTION. THANKFULLY I DIDN'T DIE. I HAVE TWO MORE RECALLS TO GET FIXED AND THE MOST RECENT FUN TOOK PLACE ON 01/04/2016 WHEN THE REAR LIFTGATE SHATTERED WHEN CLOSING. THIS HAPPENED AT NIGHTTIME IN JANUARY AFTER TEMPS HAD FALLEN TO 20 DEGREES. THE VEHICLE WAS STATIONARY AND PARKED IN THE DRIVEWAY.
Source: NHTSA WEB SITE -
2008 MERCURY MARINER- MARTIN, TN
TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING, THE POWER STEERING FAILED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE CODE WAS NOT PROGRAMMED FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 04/06/16*LJ UPDATED 05/16/16.*JB
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
1992 MERCURY GRAND MARQUIS- MONTGOMERY, AL
TL* THE CONTACT OWNS A 1992 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE ABS BRAKE SYSTEM LEAKED FLUID CAUSING THE BRAKE PEDAL TO HIT THE FLOORBOARD, WHEN DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 MERCURY MARINER HYBRID- DEL MAR, CA
ON DECEMBER 30, 2006 MY CAR STALLED AND THE DASH ERROR MESSAGE REFERRED TO A MECP PUMP. I HAD THAT PART REPLACED WITH AN AMAZON PART BEFORE THE RECALL, IT IS ALSO FAULTY.THE SAFETY RECALL IS, 142S19, FROM FORD. CARS STALL BECAUSE OF A FAULTY MECP PART. I TRIED HAVING THE PART REPLACED BY A FORD DEALER. THE DEALER REFUSED AND TO MAKE MATTERS WORSE THEY POSTED ONLINE THAT THEY MADE THE REPLACEMENT. THAT IS A LIE. FORD CUSTOMER TRIED TO GET THE DEALER TO COOPERATE BUT THEY TOLD THEY CANNOT MAKE A DEALER HONOR A RECALL. PLEASE HELP.
Source: NHTSA WEB SITE -
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2008 MERCURY GRAND MARQUIS- MENASHA, WI
2003 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO HEADLIGHT ELECTRONIC MODULE RECALL REPAIRS. *SMD THE CONSUMER STATED THE MODULE WAS REPLACED ON NOVEMBER 13, 2014 PRIOR TO RECEIVING NOTIFICATION. THE CONSUMER CALLED FORD TO REQUEST REIMBURSEMENT. HOWEVER, SHE WAS INFORMED THE TIME FRAME FOR REIMBURSEMENT HAD EXPIRED. *JB
Source: CONSUMER LETTER -
2005 MERCURY GRAND MARQUIS- POWHATAN, VA
TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE LOW BEAM HEADLIGHTS FAILED. THE CONTACT HAD TO ENGAGE THE HIGH BEAM LIGHTS WHILE DRIVING AT NIGHT. AN INDEPENDENT MECHANIC STATED THAT THE HEADLIGHT SENSOR MAY NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 137,000. *TR
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2003 MERCURY MARAUDER- CHICAGO HEIGHTS, IL
DRIVING ALONG 2 LANE HIGHWAY AT ABOUT 7PM 1/6/2016 HEAD LIGHTS STOPPED WORKING WILL NOT COME BACK ON HAD TO DRIVE WITHOUT HEAD LIGHTS OR TAILLIGHTS I WAS INFORMED THERE IS A PROBLEM WITH THIS YEAR 2003 MERCURY MARAUDER HEAD LIGHTS ETCAND FORD IS AWARE OF THIS HAZARDOUS PROBLEM
Source: NHTSA WEB SITE -
1998 MERCURY MYSTIQUE- ST. LOUIS, MO
HEADLIGHTS ARE MALFUNCTIONING. MY 17YO DAUGHTER GOT PULLED OVER BECAUSE ONLY HER HIGH BEAMS WERE WORKING. THE REGULAR HEADLIGHTS ARE DIM. VERY DANGEROUS. THIS HAPPENS AT ALL TIMES AND UNEXPECTEDLY.
Source: NHTSA WEB SITE -
2003 MERCURY GRAND MARQUIS- TAYLORS, SC
TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE ATTEMPTING TO START THE VEHICLE AND UTILIZE THE HEADLIGHTS, THE CONTACT NOTICED THAT NEITHER THE HEADLIGHTS NOR THE TAIL LIGHTS WERE OPERATIONAL. IN ADDITION, THE TURN SIGNALS FAILED A FEW WEEKS PRIOR TO THE EXTERIOR LIGHTING FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 147,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE