MERCURY Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT THE REAR LED TAIL LIGHT REMAINED ILLUMINATED WHILE THE BRAKE PEDAL WAS NOT DEPRESSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. UPDATED 11/19/15*LJ

LIGHTING CONTROL MODULE HAD BAD SOLDER JOINT. LIGHTING CUT OFF IN MIDDLE OF THE DESERT AT 65+ MPH. I PAID 300+ FOR A NEW LCM.

MY PARENTS PURCHASED A 2008 MERCURY MARINER THIS LAST SPRING, AND JUST STARTED TO NOTICE THAT THE ELECTRIC POWER STEERING IS CUTTING IN AND OUT. WE TOOK IT TO OUR LOCAL GARAGE WHO DIAGNOSED THE PROBLEM (ERROR CODE THAT CAME UP WAS B1342-2F) AND RECOMMENDED WE REPLACE THE STEERING COLUMN. SINCE THAT IS A LARGE EXPENSE ($800) I DECIDED TO DO SOME RESEARCH AND CALLED THE LOCAL FORD DEALER. THEY LOOKED UP OUR VIN AND TOLD ME THAT THERE WAS A RECALL ON THE ELECTRIC POWER STEERING AND THAT THE WORK FOR THE RECALL ON THE POWER STEERING WAS ALREADY DONE. (FORD'S RECALL NUMBER FOR THIS IS 14S05) MY QUESTION IS SINCE WE ARE EXPERIENCING THE SAME FAILURE (MEANING THE FIX DIDN'T SEEM TO LAST) IS THERE ANY RECOURSE FOR US TO HAVE FORD FIX THE PROBLEM NOW? ALSO, HOW LONG ARE THESE 'FIXES' SUPPOSED TO LAST? THE DATE THE RECALL WAS PUBLISHED BY NHTSA IS 2014-06-05, AND WE ARE ONLY IN SEPTEMBER OF 2015. I WAS THINKING THAT A RECALL FIX SHOULD LAST LONGER THAN A LITTLE OVER A YEAR. IS NHTSA IN THE PROCESS OF REVIEWING THIS ISSUE?

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 10 MPH, THE FUEL TANK FRACTURED AND SEPARATED FROM THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK STRAPS FAILED DUE TO EXCESSIVE CORROSION, AND THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 103,000.

THE SEAT WHILE DRIVING AUTOMATICALLY MOVES BACK FROM THE BRAKE PEDAL WHICH CAUSES PROBLEMS STOPPING THE VEHICLE. THE SEAT THEN MOVES YOU FORWARD PRESSING YOUR FOOT AGAINST THE GAS PEDAL CAUSING YOU TO SPEED UP. IT IS A RANDOM ISSUE AND YOU ARE UNAWARE WHILE DRIVING WHEN IT WILL OCCUR. THIS CAN CAUSE A SERIOUS ACCIDENT TO SOMEONE OR SOMEONE'S PROPERTY AND INJURY TO THE VEHICLE OCCUPANTS.

TL* THE CONTACT OWNS A 2009 MERCURY SABLE. WHEN THE CONTACT TURNED THE STEERING WHEEL WHILE DRIVING 15 MPH, THE VEHICLE FELT AS IF IT WOULD STALL AND AN ABNORMAL NOISE WAS HEARD. THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT COULD NOT BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE DRIVING 45 MPH, THE CONTACT ATTEMPTED TO DECELERATE; HOWEVER, THE VEHICLE FAILED TO STOP. THE CONTACT IMMEDIATELY SHIFTED THE VEHICLE INTO NEUTRAL AND AVOIDED A COLLISION. THE CONTACT BROUGHT THE VEHICLE TO AN INDEPENDENT MECHANIC AND WAS INFORMED OF A CUSTOMER SERVICE CAMPAIGN. THE MANUFACTURER AND DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED BECAUSE IT WAS MANUFACTURED IN ANOTHER PLANT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 123,000.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE PARKED, THE IGNITION SWITCH DID NOT MOVE FROM THE OFF TO ON POSITION WITHOUT WARNING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE COOLANT PUMP NEEDED TO BE UPDATED AND REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE APPROXIMATE FAILURE MILEAGE WAS 199,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS REMAINED ILLUMINATED AND CAUSED THE BATTERY TO DRAIN. THE CONTACT MENTIONED THAT THE BRAKE LIGHTS DIMMED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 168,000.

IN FEB, 2014, I ORIGINALLY HAD A MINOR CRASH WHEN ANOTHER DRIVER WAS CITED FOR RECKLESS DRIVING. HIS INSURANCE PAID FOR MY DAMAGE. NO AIRBAGS WERE DEPLOYED ON EITHER ME, THE DRIVER, OR MY MOTHER, THE PASSENGER. WE WERE BELTED IN. RECENTLY, ON SEPTEMBER 7TH, 2015, THE AIRBAG WARNING LIGHT AND CHIMES CAME ON WHEN I STARTED THE VEHICLE. THE LIGHT CONTINUES TO COME ON, THE CHIME RINGS IN 3 SETS OF 5 PERIODICALLY. THE DEALER THAT FIXED THE ORIGINAL DAMAGE, ALAN JAY, RAN A $55 DIAGNOSTIC AND STATED THE PASSENGER SEAT BELT PRETENSIONER WAS OPEN, AND THAT THIS COULD HAVE ONLY OCCURRED IN AN ACCIDENT. I ASKED WHY THE SYSTEM DID NOT RESPOND THE 1 1/2 YEARS EARLIER WHEN THE ACCIDENT OCCURRED? ALAN JAY DID NOT HAVE AN ANSWER, BUT STATED MY ENTIRE RESTRAINT SYSTEM AND AIRBAGS WOULD NOT OPERATE IN ANY FUTURE CRASH, UNTIL I REPLACE THE PASSENGER SEAT BELT, WHICH WILL COST $780.00 ALAN JAY FORD / MERCURY SAID TO CONTACT NATIONAL GENERAL INSURANCE BECAUSE "THE PRETENSIONER DOESN'T JUST GO" THAT AN ACCIDENT HAD TO HAVE OCCURRED TO CAUSE THIS. NATIONAL GENERAL CALLED ME BACK TODAY AND STATED THIS IS UNTRUE. THERE HAS BEEN MULTIPLE COMPLAINTS ON THE MERCURY GRAND MARQUIS AIRBAG LIGHT ACTIVATING AND SHUTTING DOWN THE RESTRAINT SYSTEM AND TURNING OFF THE AIRBAGS FOR NO CAUSE. THEY REFERRED ME TO WWW.CARCOMPLAINTS.COM, AND I FILED THE 19TH COMPLAINT FOR THIS PROBLEM ON THE 2006 GRAND MARQUIS MODEL. THERE ARE ALSO MULTIPLE COMPLAINTS ON THE SAME PROBLEM WITH OTHER MODEL YEARS FOR THE GRAND MARQUIS AIR BAG RESTRAINT SYSTEM SHUTTING DOWN. WHY HAS THERE NOT BEEN A RECALL TO FIX THIS PROBLEM? WHY DON'T THE MERCURY DEALERS KNOW ABOUT THIS PROBLEM? LIKE MANY OTHERS, I AM FORCED TO DRIVE MY ONLY VEHICLE IN AN UNSAFE CONDITION UNTIL I CAN AFFORD THE $780.00 TO FIX IT?