MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2004 MERCURY GRAND MARQUIS
    - TALENT, OR

    I WAS DRIVING IN A SMALL TOWN ON SMALL STREET WITH NO STREET LIGHTING. I WAS ABOUT 15 MILES PER HOUR AND STARTED TO BRAKE FOR A STOP SIGN. HEADLIGHTS FLASHED AND WENT OUT. I TURNED MY HEADLIGHTS OFF AND THEN TURNED THEM BACK ON AND THEY WERE GOOD. AFTER MAKING A LEFT TURN FROM THE STOP SIGN ABOUT 100 FEET MY LIGHTS WENT OUT. IT TOOK A WHILE TO FIND IN THE DARK A PLACE TO PULL OVER. I TRIED TURNING MY ENGINE OFF COMPLETELY, AND WHEN I STARTED IT BACK UP, NO LIGHTS. I PLAYED AROUND WITH MY LIGHT LEVERS AND FINALLY FOUND THAT IF I DEPRESSED AND HELD THE FLASH LEVER MY LIGHTS WOULD WORK. I HAD ONE HECK OF A TIME TRYING TO MAKE TO LEFT TURNS AND HOLD DOWN LEVER TO GET HOME.

    Source: NHTSA WEB SITE
  • 2008 MERCURY MILAN
    - SUFFOLK, VA

    THE PASSENGER-SIDE DASHBOARD UNDER THE AIRBAG HAS BEGUN TO WARP. THE DEALERSHIP IS UNABLE TO REPAIR AND HAS INDICATED THAT THE AIRBAG "SHOULD" DEPLOY IN A CRASH. THE DEALERSHIP ALSO STATED THAT THE AIRBAG SHOULDN'T DEPLOY IN NORMAL DRIVING CONDITIONS. THE REASON THEY SAID THEY COULDN'T REPAIR IS THAT THEY COULDN'T GUARANTEE THE AIRBAG WOULD DEPLOY IN AN ACCIDENT.

    Source: NHTSA WEB SITE
  • 2011 MERCURY MILAN
    - FT DODGE, IA

    2011 MERCURY MILAN MY WIFE WAS GOING TO THE MALL WITH 3 YEAR OLD IN BACK SEAT STOPPED TO TURN INTO MALL PARKING LOT BEGAN HER TURN ACROSS TRAFIC AND ELECTRIC POWER ASSIST STEERING WENT OUT AND INTO MANUAL MODE. THIS MADE THE STEERING BECOME VERY HARD TO TURN. BECAUSE OF THIS MY WIFE WAS ALMOST HIT BY A TRUCK. THANK GOD THE DRIVER OF TRUCK WAS ABLE TO STOP BEFORE HITTING MY WIFES VEHICLE. MY WIFE IS 120. LBS THERE IS NO WAY SHE CAN STEER THIS VEHICLE IN MANUAL MODE. THE NICE DRIVER OF THE TRUCK HELPED MY WIFE BY DRIVING THE VEHICLE INTO PARKING LOT AND PARKING IT. SHE WAS SHOOK UP BUT NOT INJURED. I UNDERSTAND THERE WAS A RECALL ON SOME OF THE 2011 MILANS BUT MY WIFES CAR IS NOT IN THIS RECALL. I DONT UNDERSTAND IF A PART IS BAD WHY ARE SOME COVED FOR THE PROBLEM AND NOT OTHERS. I HAVE APPOINTMENT TOMORROW MORNING AT LOCAL FORD DEALERSHIP WAS TOLD WILL COST ME $400 -$500 TO FIX.

    Source: NHTSA WEB SITE
  • 2007 MERCURY MARINER HYBRID
    - NORTH SCITUATE, RI

    TL* THE CONTACT OWNS A 2007 MERCURY MARINER HYBRID. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED AND THE CHECK FOUR BY FOUR, SERVICE BRAKES, AND PULL OVER SAFELY WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT MENTIONED THAT WHEN THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE JERKED FORWARD AND THE TRACTION CONTROL WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY VILLAGER
    - PEACHTREE CITY , GA

    I TOOK MY CAR TO ALLAN VIGIL FORD IN FAYETTVILLE GA FOR SERVICE AND I NOT HAPPY WITH THE REPAIRS . FIRST , THE ALARM IS GOING OFF ALONG WITH THE HORN AT RANDOM .SECOND ,THE DASHBOARD LIGHTS DO NOT WORK . I HAVE TO USE A FLASHLIGHT AT NIGHR TO SEE WHAT SPEED I AM GOING .THIRD , I AM DRIVING WITH NO HORN . AND FINALLY ,THE IGNITION KEY DOES NOT LOCK OR UNLOCK THE DRIVER DOOR. .

    Source: NHTSA WEB SITE
  • 2005 MERCURY MARINER
    - MONROE, MI

    TL* THE CONTACT OWNS A 2005 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 60 MPH, THE EXTERIOR HEADLIGHTS FAILED. THE CONTACT SWITCHED TO THE AUTOMATIC LIGHT SYSTEM. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A LIGHT SWITCH FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2008 MERCURY MARINER HYBRID
    - AURORA, IL

    TL* THE CONTACT OWNS A 2008 MERCURY MARINER HYBRID. THE CONTACT STATED THAT THE STOP SAFETY NOW WARNING MESSAGE ILLUMINATED AND AN UNKNOWN WARNING LIGHT ILLUMINATED. THE CONTACT MENTIONED THAT WHEN THE DEFROSTER WAS ACTIVATED, THE WARNING LIGHTS NO LONGER ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V526000 (HYBRID PROPULSION SYSTEM). THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). THE DEALER WAS UNABLE TO CONFIRM WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2011 MERCURY MILAN
    - CHICAGO, IL

    BOTH BRAKE LIGHTS WHEN OUT, AND WENT IN FOR REPLACEMENT BULBS AFTER WAITING IN THE DEALERSHIP FOR 7 HOURS I WAS TOLD THAT THE LED BRAKE LIGHTS WERE DEFECTIVE AND IT WOULD BE WELL OVER 1,000 TO FIX. I PURCHASED AN EXTENDED WARRANTY THAT THEY SAY COVERS NOTHING!!!! (CURRENTLY HAVE A BROKEN D RIVERSIDE DOOR HANDLE). I PURCHASED THE CAR USED LAST MAY, WITHIN 3 WEEKS I HAD TRANSMISSION ISSUES WHICH WERE COVERED BY THE WARRANTY, THEN THE DOOR HANDLE, NOW BRAKE LIGHTS. I FEEL THESE LIGHTS SHOULD BE PART OF A RECALL BECUZ WHO HAS OVER 1,000 DOLLARS TO REPLACE LED BRAKE LIGHTS??? I'M VERY UPSET AND DISAPPOINTED....ALSO BROKE AND CAN'T AFFORD THIS REPAIR......PLEASE HELP!!!!!!!

    Source: NHTSA WEB SITE
  • 2006 MERCURY MILAN
    - SAN ANTONIO, TX

    HAD TO HAVE VEHICLE TOWED TO REPAIR SHOP. STARTER WAS BURNED OUT, PART WAS REPLACED. CHECK ENGINE LIGHT CAME ON AND CODES READ THROTTLE BODY. I HAVE VERY SUBTLE ISSUES WITH THE ACCELERATION OF MY VEHICLE, BUT THIS IS THE 2ND THROTTLE BODY CODE TO POP UP IN THE LAST TWO YEARS. I ASSUME THAT IT WILL SOON BE A PROBLEM. SEEMS TO BE A VERY COMMON ISSUE WITH FUSIONS/MILANS. THE ONLY THING MORE COMMON IS THE DOOR HANDLE BREAKING. FUNNY THING IS THAT I GOT A RECALL FOR THE FLOOR MAT THAT DOES NOT EVEN CAUSE PROBLEMS. PART SHOULD BE COVERED. GOING TO TRY CLEANING IT, HOPING FOR THE BEST.

    Source: NHTSA WEB SITE
  • 2009 MERCURY MARINER HYBRID
    - RIVERSIDE, CA

    TL* THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE LOST POWER AND COULD NOT ACCELERATE OVER 40 MPH. THE FAILURE RECURRED ON ONE OTHER OCCASION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE