MERCURY Complaints

SPEED CONTROL CABLE CRACKED AND DISLODGED HOLDING THROTTLE OPEN... FORD HAD A CUSTOMER SATISFACTION PROGRAM FOR THIS.. 13B04. HOWEVER IT WAS NEVER DONE, NEVER GOT ANY LETTERS AND HAS NOW EXPIRED... FORD REFUSES TO PAY FOR A CLIP AND CABLE(NEEDS NOW) AND SINCE THIS NEVER WAS A "RECALL" PER SAY IT IS A SAFETY ISSUE. HOW CAN I GET FORD TO PAY FOR THIS?

PARKED CAR AT HOME AFTER DROPPING DAUGHTER OFF IN TOWN CAR PERFORMED NORMALLY. FIVE HOURS LATER WENT OUT TO PICK DAUGHTER UP. STARTED CAR AND HAD NO SPEEDOMETER, ODOMETER, TACHOMETER, NO CLUSTER PANEL AT ALL. NO LIGHTS ON PANEL, A/C WOULD NOT FUNCTION AND BACKUP LIGHTS CAME ON AND STAYED ON. THE WRENCH SYMBOL LIGHT CAME ON AT THIS TIME. I TESTED THE CAR DAILY WITH THE SAME RESULTS, UNTIL TUESDAY, AUGUST 11TH. I HAD AN APPT TO TAKE IT IN TO A FORD DEALER TO HAVE IT DIAGNOSED. WHEN I STARTED THE CAR AT THIS TIME, THE CLUSTER PANEL AND A/C WERE WORKING, THE BACKUP LIGHTS WERE OFF (EXCEPT WHEN IN REVERSE) AND THE WRENCH LIGHT WAS NOW OFF. HOWEVER, NOW THE CHECK ENGINE LIGHT WAS ON. DIAGNOSIS AT THE DEALERSHIP WAS THAT THE CLUSTER PANEL WAS BAD AND WAS SENDING INCORRECT CODES (P0462 & P2067) CAUSING THE CHECK ENGINE LIGHT TO COME ON. SINCE THOSE CODES ARE ASSOCIATED WITH THE POWERTRAIN CONTROL MODULE IT COULD CAUSE THE ENGINE TO STALL AT ANY TIME.

MY WIFE AND I HAD RETURNED TO THE CAR AFTER SHOPPING. I STARTED THE CAR AND DROVE TO THE FIRST STOP SIGN. WE WERE ON CITY STREETS IN THE TOWN OF NASHVILLE INDIANA. THE CAR WAS NORMAL. I WENT TO THE NEXT STOP SIGN AND THE CAR ALSO ACTED NORMAL. AS I APPROACHED THE THIRD STOP SIGN AND WAS APPLYING THE BRAKE THE CAR STARTED ACCELERATING. THE LOUD ENGINE NOISE WAS ALSO NOTICED BY MY WIFE. I SAID SOMETHING IS WRONG WITH THE CAR, THE ENGINE IS RACING ALL BY ITSELF WHILE I AM TRYING TO BRAKE THE VEHICLE. THE VEHICLE WAS TRYING TO MOVE SO I HAD TO PUT EXTREME PRESSURE ON THE BRAKE PEDAL I LOOKED AT THE ENGINE RPM TO SEE WHAT WAS TAKING PLACE AND THE READING WAS CLOSE TO 3000 RPM. I HELD MY FOOT VERY FIRMLY ON THE BRAKE PEDAL AND TOOK THE TRANSMISSION OUT OF GEAR AND SHUT THE CAR OFF. I SAT AT THE STOP SIGN FOR A FEW MOMENTS BECAUSE OF THE STRANGE NATURE OF THE SITUATION AND I WASNT SURE WHAT TO EXPECT. I PUT THE TRANSMISSION INTO PARK AND I RESTARTED THE CAR AND EVERYTHING ACTED NORMAL. A SIMILAR SEQUENCE OF EVENTS OCCURRED PERIODICALLY OVER THE YEARS OF OWNERSHIP UP TO THE CURRENT DATE. THE CAR THROTTLE ALSO HAS GONE INTO A MODE WHERE IT WOULD NOT RESPOND TO THE GAS PEDAL, WHILE DRIVING IT . IT HAD TO BE SHUT DOWN AND RESTARTED AND IT RESPONDED PROPERLY. NO DATE OR MILEAGE TO REFERENCE. THIS WEEKEND I STARTED THE VEHICLE IN THE GARAGE AND THE "WRENCH" PROBLEM LIGHT ILLUMINATED IN THE DASH PANEL AND THE VEHICLE WOULD NOT RESPOND TO THE GAS PEDAL. IT WAS NOT DRIVABLE AND HAD TO BE TOWED TO DEALERSHIP. MY EXTENDED WARRANTY EXPIRED MAY 2015 DO TO MONTHS, NOT MILAGE. I AM NOW REQUIRED TO PAY FOR A NEW ETB UNIT AND INSTALLATION. SIMILAR COMPLAINTS HAVE BEEN REGISTERED WITH THIS MAKE, MODEL AND VINTAGE VEHICLE

THE HEADLAMPS DECIDED TO QUIT WORKING RIGHT WHEN I AM DRIVING DOWN THE HIGHWAY AT 45 MILES AN HOUR. COULD NOT SEE ANYTHING. OTHER DRIVERS GOING THE OPPOSITE DIRECTION WERE HONKING AND FLASHING THEIR LIGHTS AT ME. THIS IS VERY DANGEROUS, AND SOMEBODY COULD GET HURT.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE THROTTLE BODY FAILED AND THERE WAS A SUDDEN LOSS OF ACCELERATION. THE CONTACT APPLIED FORCE TO THE ACCELERATOR PEDAL AND IT DID NOT RESPOND. THE CONTACT WAS NOT INCLUDED IN NHTSA ACTION NUMBER: PE13003 (ENGINE). THE VEHICLE WAS TAKEN TO THE DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.

AS I WAS TRYING TO PICK UP SPEED FROM 35 MPH MY CAR STARTED TO SLOW DOWN AN MY CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY TOOK IT THE MECHANIC TO GET THE DIAGNOSTIC TEST RAN ON IT. IT SHOWED THAT I HAD A BAD IGNITION COIL AND SPARK PLUGS. I BOUGHT THE COIL FROM FORD AND WHEN I GOT IT PUT IN MY CAR 3 MINUTES LATER THAT SAME COIL I BOUGHT EXPLODED AGAIN! IMA MECHANIC CALLED FORD THEY SAID IT WAS A RECALL ON THIS CARS PCM. I'VE READ ABOUT THIS PROBLEM FROM NUMEROUS PEOPLE. FORD NEEDS TO DO SOMETHING ABOUT THIS!!!

THERE WAS NO PRIOR WARNING OR PROBLEM WITH THE CAR AT ALL. I JUST STARTED THE CAR FOR WORK AND IMMEDIATELY THERE WAS NO POWER STEERING. A WARNING MESSAGE APPEARED "POWER STEERING ASSIST" AND ADVANCTRAC. I TURNED THE CAR OFF AND RESTARTED AFTER A MINUTE WITH NO CHANGE. I REPEATED THIS SEVERAL MORE TIMES LENGTHENING THE TIME INTERVAL WITH NO CHANGE. I TRIED THE NEXT MORNING AND THE PROBLEM STILL PERSISTED. I HAD THE VEHICLE TOWED INTO THE DEALERSHIP AND AFTER THEIR EVALUATION THEY STATED THE PROBLEM WAS THE POWER STEERING GEAR AND WOULD NEED A TOTAL REPLACEMENT AT A COST OF $2200.00. IN 40 YEARS OF DRIVING I HAVE NEVER HAD A POWER STEERING ISSUE, PERIOD. THERE IS A RECALL FOR THIS VERY PROBLEM ON SIMILAR VEHICLES BUT NOT MINE. I AM WRITING TO REPORT THAT THE CURRENT FORD RECALL DOES NOT ENCOMPASS ALL AFFECTED VEHICLES.

I WAS PULLING OUT OF A PARKING SPACE A GAS STATION AND THE "SERVICE POWER STEERING NOW" AND "SERVICE ADVANCETRAC" SERVICE LIGHTS CAME ON. THE STEERING WHEEL BECAME VERY TIGHT AND UNDRIVEABLE. AFTER TWO CALLS WITH FORD AND RESEARCH ONLINE I FOUND THAT THE 2011 MILAN HAS A RECALL BUT NOT MY 2010 MILAN. THE CAR IS UNSAFE TO DRIVE.

WELL I WAS AT A RED LIGHT AND THEN THE LIGHT TURNED GREEN I PRESSED THE GAS PEDAL AND STARTED TO GO THEN MY RPM STARTED TO GO UP AND MY MERCURY MARINER DID NOT WANT TO GO NO MORE SO I COASTED TO THE SLOW LANE I REV MY ENGINE WHILE I WAS STILL DRIVE ABOUT ABOUT 1 MIN IN WENT BACK INTO GEAR SO STARTED TO DRIVE AGAIN THE RPM WENT BACK UP AND THEN I COASTED TO A STOP ON A BUSY HIGHWAY I IMMEDIATELY STARTED TO GET MY FAMILY OUT TO SAFETY SO I WENT BACK TO MY MERCURY MARINER IT WAS IN PARK AND STILL RUNNING AND I NOTICED A YELLOW WRENCH ON THE DASH BOARD SO I PUT IT IN DRIVE IT DID NOT MOVE THEN FOR FIVE MIN TRYING TO GET IT TO MOVE IT WENT INTO GEAR BUT JUST ENOUGH TO GET OFF THE HIGHWAY ON TO A BACK STREET SO I TURNED MY MERCURY MARINER OFF SO ABOUT A HALF HOUR WENT BY I STARTED IT UP AND I NOTICE THE YELLOW WRENCH WAS OFF SO THEN IT WENT RIGHT INTO GEAR BUT ABOUT IN ONE MIN IT DID THE SAME THING SO I CALLED A FAMILY MEMBER AND THEN I GOT IT TOWED THERE SO I LET IT SIT FOR AN HOUR THEN I STARTED IT UP AND IT WENT RIGHT INTO GEAR AND ABOUT ONE MIN LATER I HAD NO GEARS BUT I LET IT RUN AND IT WILL GO IN AND OUT OF GEAR SO NOW IT SITS AT MY FAMILY'S HOUSE.

PASSENGER SIDE AIR BAG IS IN DASHBOARD. COVER ON AIR BAG IS LIFTING UP. TOOK IT INTO DEALERSHIP. THEY SAID THAT HAPPENS BECAUSE OF THE HEAT AND THAT UNLESS THE AIR BAG LIGHT GOES ON THE AIR BAG ITSELF IS OK. THEY WOULD HAVE TO REPLACE THE ENTIRE DASHBOARD AT A COST OF OVER $2000.00. NOTICED IT IN 2014 FOR THE FIRST TIME. A YEAR LATER AND IT IS GETTING WORSE WITH MORE OF THE COVER BUCKLING UP. HAD THE CAR BACK AT THE DEALERSHIP FOR OIL CHANGE AND ASKED SERVICE DEPT. MANAGER ABOUT IT AGAIN. HE SAID IT'S NOT A BIG DEAL - HE'S SEEN IT BEFORE. JUST NEEDS SOME GLUE BUT THEY WON'T REPAIR IT. CALLED AROUND TO VARIOUS VINYL REPAIR AND CAR REPAIR PLACES. NO ONE WILL TOUCH IT BECAUSE IT'S BY THE AIR BAG. WE LIVE IN NORTHEAST OHIO - NOT A WARM STATE LIKE FLORIDA. THIS SHOULDN'T BE HAPPENING AND IF IT IS JUST THE COVER THEN WHY WON'T THE DEALERSHIP FIX IT WITH WHATEVER GLUE WAS USED WHEN THEY MANUFACTURED THE CAR? I DON'T WANT TO RISK THE AIRBAG DEPLOYING. I GOOGLED THIS PROBLEM AND THERE ARE OTHER PEOPLE OUT THERE WITH THE SAME ISSUE IN THE 2007 AND THE 2008 MILAN BUT NO ONE HAS RESPONDED TO THEIR QUESTIONS OF HOW TO REPAIR IT. UPDATED 09/09/15*LJ *CN