MERCURY Complaints

MY HEADLIGHTS WENT OUT WHILE I WAS DRIVING D I WN THE INTERSTATE AND THEY WOULDN'T COME BACK ON.

AFTER EXPERIENCING A STRANGE SIREN-LIKE SOUND INTERMITTENTLY FOR A FEW DAYS, ESPECIALLY WHEN MAKING A TURN, I NOTICED ON SUNDAY THAT THIS NOISE WAS BECOMING LOUDER AND MORE FREQUENT. AFTER DRIVING ONLY ABOUT TWO MILES I REALIZED THAT SOMETHING FELT ODD IN THE STEERING, SO I IMMEDIATELY RETURNED HOME. ON MONDAY AUGUST 24, 2015 I TOOK THE CAR TO MY MECHANIC FOR DIAGNOSIS AND WAS TOLD THAT THE RACK AND PINION NEEDED TO BE REPLACED; SINCE THIS WAS A POTENTIALLY VERY DANGEROUS PROBLEM I AGREED TO HAVE THE WORK DONE IMMEDIATELY WHICH ENTAILED LEAVING IT OVERNIGHT FOR COMPLETION. LATER IN THE EVENING I HAD A NAGGING FEELING THAT I HAD HEARD ABOUT A SIMILAR ISSUE, SO I CHECKED MY CAR RECORDS AND CONFIRMED THAT I HAD TAKEN MY CAR TO MY CLOSEST MERCURY DEALER IN RESPONSE TO A RECALL #13S08 FROM FORD MOTOR CORP. ON NOV. 13, 2013; THE GARAGE "INSPECTED THE STEERING SHAFT" AND DECLARED "NO REPAIRS NEEDED AT THIS TIME". I WAS TOLD, HOWEVER, THAT I WOULD BE ASKED TO RETURN IN A FEW MONTHS WHEN THEY HAD SUFFICIENT PARTS TO ADDRESS THE RECALL FULLY.IN MARCH 2014 FORD NOTIFIED ME TO AGAIN CONTACT THE DEALER IN REGARD TO SAFETY RECALL 13S08/NHTSA RECALL13V385. THE DEALERSHIP DID THE RECALL REPAIR ON APRIL 22, 2014 WHICH INVOLVED "REPLACING THE LOWER INTERMEDIATE STEERING SHAFT". UPON INVESTIGATION I LEARNED THAT THIS IS CERTAINLY IN THE AREA OF MY NOW FAILED RACK AND PINION ASSEMBLY. WHAT MAKES THIS FRIGHTENING TO ME IS THAT THE REPAIR WAS DONE AT A MILEAGE OF 39923 AND THE PART FAILED AT A MILEAGE OF 44,725. WHEN I CALLED FORD THIS MORNING TO ASK ABOUT ANY HELP THEY MIGHT GIVE ME WITH THIS OR WHETHER OR NOT THIS HAD BEEN A PROBLEM TO OTHER DRIVERS I WAS POLITELY TOLD THAT A RECALL REPAIR IS A ONE TIME FIX. SINCE THE FAILED PART OCCURRED ONLY 4800 MILES AFTER THE REPAIR, I THINK THAT PERHAPS THE "FIX" WAS NOT ENOUGH; THIS SEEMS UNFAIR, ESPECIALLY IF IT EFFECTS MANY DRIVERS. HELP?

WHEN GOING DOWN TO CINCINNATI, OHIO, SHORTLY AFTER I PURCHASED MY MERCURY MILAN, IN SEPTEMBER 2010, I HAD A FLAT TIRE OUTSIDE OF AKRON OHIO. (THE CAR ONLY HAD 3,000 TO 4000 MILES ON IT WHEN I BOUGHT IT & WAS KEPT IN A GARAGE DURING THE WINTER, DRIVEN ONLY IN THE SUMMER MONTHS HERE IN MICHIGAN.). I HAD TO PURCHASE A NEW TIRE WHILE IN OHIO AND ALSO PURCHASED A WARRANTY (LIFETIME) ON ALL THE OTHER MICHELIN TIRES. BETWEEN THEN AND NOW, I HAVE HAD NO LESS THEN 15 TO 20 INCIDENTS WHERE THE LOW TIRE PRESSURE LIGHT COMES ON. I HAVE NEVER RECEIVED A NOTIFICATION FROM THE MANUFACTURER, EVEN THOUGH THERE HAS BEEN ONE RECALL AND THREE SERVICE BULLETINS ISSUED FOR THIS VEHICLE. ONE OF THEM INVOLVES THE TIRES. MY VEHICLE NOW HAS 32,000 MILES ON IT AND I AM TOLD I WILL BE NEEDING NEW TIRES SHORTLY. HOW COULD THIS BE? I'VE NEVER HAD A VEHICLE THAT I ONLY GOT 32,000 MILES OUT OF THE ORIGINAL SET OF TIRES. I'M NOW SUSPECTING THAT ITS POSSIBLE THE TIRES ARE LEAKING AIR DUE TO THE VALVE STEM ON THE TIRE ITSELF. I'D LIKE TO KNOW WHY I'VE NEVER RECEIVED ANY BULLETINS OR NOTIFICATIONS ON RECALLS. THE PROBLEM LIES EITHER WITH THE MANUFACTURER OF THE VEHICLE PUTTING POOR QUALITY TIRES ON THE VEHICLE OR WITH THE TIRE MANUFACTURER. I'M ON DISABILITY AND CANNOT AFFORD NEW TIRES. THE CAR HAS ONLY 32,000 MILES ON IT & IS DRIVEN GENTLY. I CERTAINLY WILL NOT BE BUYING MICHELIN TIRES EVER. ONE OTHER THING, 2 OF THE WHEELS HAD CORROSION GROUND OFF THEM IN HOPES THAT THE TIRE WOULD FIT BETTER, HOWEVER, THIS HAS NOT SOLVED THE PROBLEM. WHERE DOES THE PROBLEM LIE? I WAS TOLD BY DISCOUNT TIRE THAT IT'S SIMPLY A MATTER OF ECONOMICS THAT MANUFACTURERS MADE THE DECISION THAT IT'S "QUANTITY OVER QUALITY" WHEN PUTTING TIRES ON NEW CARS. IN OTHER WORDS POOR QUALITY TIRES ARE PUT ON NEW CARS?? APPARENTLY, THIS IS THE CASE WHEN ONE NEEDS TO BUY NEW TIRES AT ONLY 32,000 MILES.

WHEN ACCELERATING SUDDENLY THE VEHICLE WOULD JUST SHIFT OUT OF GEAR, MAKE A LOUD CLUNKING NOISE AND VIOLENTLY THRUST FORWARD AND THEN BACK. IT HAPPENS A LOT WHEN TRYING TO ACCELERATE ONTO A HIGHWAY. IT IS VERY SCARY FEELING. IT IS A SUDDEN JOLT. WHEN WE TOOK THE CAR TO THE DEALERSHIP THE REPAIRMAN SAID HAS SEEN A LOT OF THE HARSH SHIFTING FAILURE WITH THE TRANSMISSION WITH THE MONTEGO.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE HEADLIGHTS WERE ACTIVATED AND SUDDENLY FLICKERED INTERMITTENTLY. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIGHT CONTROL MODULE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC AND THE VEHICLE WAS REPAIRED. THE DETAIL REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 42,000.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. WHILE DRIVING AT 50 MPH, THERE WAS A SUDDEN LOSS OF ACCELERATION. IN ADDITION, THE CHECK ENGINE AND MAINTENANCE WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.

I WAS DRIVING DOWN THE HIGHWAY AND THEN MY GAS PEDAL WENT TO THE FLOOR AND HAD NO POWER. I PULLED OVER TO THE SIDE OF THE ROAD AND WHEN I LIFTED THE HOOD THE WHOLE ENGINE WAS SHAKING. I SHUT OFF THE CAR. LET IT SIT FOR A COUPLE OF MINUTES AND IT STARTED UP SLOWLY. RAN FOR ABOUT 10 MILES AND DID IT AGAIN AT 35 MPH. PULLED OVER SHUT OFF CAR AND WAITED(AS A POLICE OFFICER PULLED UP TO MY CAR). STARTED THE CAR AGAIN AND MADE IT TO OUR CAMPSITE. WE WERE 3 HOURS FROM HOME. I WENT ONLINE AND FOUND ALL OF THESE PROBLEMS WITH THIS CAR. I ENDED UP AT O REILLY AUTO PARTS AND FIXED THE THROTTLE BODY IN THE PARKING LOT. HAS BEEN RUNNING SLIGHTLY ROUGH SINCE THIS HAPPENED. THEN THIS MORNING(3 WEEKS LATER) I STARTED THE CAR AND THE RADIO AND INFO ON IT DOES NOT WORK. STILL WORKING ON THIS PROBLEM. ANY THOUGHT WOULD BE HELPFUL. I THINK IT IS TIME TO GET RID OF THE MERCURY AND GO BACK TO CHEVY.

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH ATTEMPTING TO ENGAGE THE BRAKES, THE VEHICLE SUDDENLY ACCELERATED WITHOUT WARNING. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,300.

I AM HAVING A DIFFICULT TIME MOVING MY STEERING WHEEL ON MY 2004 MERCURY GRAND MARQUIS. IT STARTED WITH SOME NOISY OPERATION OF THE STEERING WHEEL. ONCE I CAN GET THE STEERING WHEEL TO MOVE THE CAR DOESN'T WANT TO TURN. I AM A AFRAID TO DRIVE IT ON THE ROAD. FROM WHAT I HAVE READ THERE IS A ISSUE WITH A COMPONENT OF THE STEERING SYSTEM AND YOUR DEPARTMENT IS INVESTIGATING IT. I HAD A 2009 MERCURY GRAND MARQUIS THAT A STEERING PART RECALLED.

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14E028000 (EQUIPMENT) HOWEVER, THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART. THE CONTACT HAD NOT EXPERIENCED A FAILURE.