MERCURY Complaints

WHILE I WAS BACKING OUT OF MY DRIVEWAY ON SATURDAY MY POWER STEERING WENT OUT. THERE WAS A MESSAGE SAYING POWER STEERING ASSIST FAULT. THIS HAS HAPPENED 2 TIMES BEFORE AND WHEN I SHUT THE CAR OFF AND TURN BACK ON THE MESSAGE GOES AWAY AND I HAVE POWER STEERING BACK. THIS SATURDAY WAS NOT THE CASE, THE WARNING DIDN'T GO AWAY AND THE CAR WAS NOT DRIVABLE. I HAD THE CAR TOWED TO LOCAL FORD DEALERSHIP AND THEY TOLD ME IT WAS THE STEERING GEAR AND IT WOULD COST AROUND $1800. I'VE RESEARCH THE RECALLS AND FOUND A LOT OF COMPLAINTS ABOUT THIS SAME ISSUE. IN FACT THE 2011 MILAN HAS A RECALL FOR THE SAME ISSUE!

WHEN DRIVING MY VEHICLE DOWNHILL, THE BRAKES DO NOT GRAB AT ALL. MOST TIMES ON THE ROAD, THEY WORK FINE. HAD MECHANIC CHECK MASTER CYLINDER, PADS AND ROTORS. ALL CHECKED OUT FINE. HE'S HAD OTHER VEHICLES WITH SAME PROBLEM, CHANGED ALL THE PREVIOUS LISTED PARTS WITHOUT ANY SUCCESS. UPON CHANGING THE ABS MODULE, THE PROBLEM IS SOLVED. MY HUSBAND'S COMPANY HAS A FLEET OF FORD FUSIONS (BASICALLY SAME CAR AS MY MILAN) AND PEOPLE HAVE ENCOUNTERED THIS SAME PROBLEM WHICH HAS BEEN RESOLVED WHEN THE ABS MODULE IS CHANGED. I HAVE ALSO READ OF MANY OTHER COMPLAINTS REGARDING THE EXACT SAME ISSUE ONLINE. I BELIEVE THIS POSES AN EXTREMELY DANGEROUS SITUATION. THE BRAKE PEDAL GOES COMPLETELY TO THE FLOOR. I HAVE TO USE MY EMERGENCY BRAKE. I HAVE TO WONDER HOW MANY ACCIDENTS WERE CAUSED DUE TO THE ABS MODULE INTERFERING WITH THE BRAKES ABILITY TO WORK PROPERLY. MY CAR CURRENTLY ONLY HAS 25,000 MILES AND HAS ALREADY BEEN RECALLED FOR THEIR LIGHTS. I TRULY BELIEVE FORD IS AWARE THIS IS A PROBLEM BUT IS DENYING ANY RESPONSIBILITY. ## VIN PASSED ## MERCURY MILAN 2010 ##

TL* THE CONTACT OWNS A 2005 MERCURY MONTEREY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE CONDITION OF THE VEHICLE DID NOT SUPPORT THE INSTALLATION OF THE RECALLED PART DUE TO EXCESSIVE CORROSION IN THE WHEEL WELL OF THE REAR DRIVER SIDE OF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE STRIKER LATCH HAD PREVIOUSLY DETACHED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 141,765.

WHILE DRIVING HOME MY HEAD LIGHTS WENT OUT. I TRIED TO PULL OVER WHEN I NOTICED BUT IT WAS DARK AND NOT A GOOD PLACE TO STOP A VEHICLE. I FOUND MY HAZARDS AND TRIED TO CREEP TO A SAFER SPOT. LUCKILY I MADE IT OUT OF THIS SAFELY, I LIVE IN SAN DIEGO WHERE THERE'S A LOT A TRAFFIC AND SOME AREAS ARE NOT WELL LIT OR SUITED TO PULL OVER. I FELT LIKE THIS WAS A HAZARD THAT COULD HAVE CAUSED AN ACCIDENT AND RISKED MY SAFETY. I WAS SHOCKED WHEN I GOT HOME AND READ ON THE INTERNET THAT THIS IS THE MOST COMMON PROBLEM FOR A 2003 MERCURY. THIS SAFETY HAZARD NEEDS TO BE ADDRESSED AND CORRECTED. THANK YOU *TR

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE VEHICLE WAS PARKED AND UPON RETURNING TO THE VEHICLE, THE CONTACT WAS UNABLE TO SHIFT THE GEAR SELECTOR LEVER OUT OF THE PARK POSITION. THE CONTACT STATED THAT THE GEAR SELECTOR LEVER SEIZED AND WAS UNABLE TO BE RELEASED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.

JUNE 2015: MADE A 'HARD STOP' TO GET OUT OF PATH OF EMERGENCY VEHICLE. MADE 2 TURNS (SLOWING CAR DOWN) AND SAFELY MADE TURNS WITHOUT INCIDENT. THIRD TURN (RIGHT TURN), RELEASED GAS PEDAL, STEPPED ON BRAKES, BRAKE PEDAL WENT LOW (TOWARDS FLOOR), CAR EVENTUALLY STOPPED, APPROXIMATELY 15FT, FURTHER THAN EXPECTED. THIS HAPPENED WITHIN 10 MINUTES FROM INITIAL 'HARD STOP'. CHECKED BRAKE FLUID LEVEL, NOTICED FLUID LEVEL ABOVE MINIMUM LINE, BUT ALSO NOTED FLUID COLOR HAD SOME COLOR (AWARE THAT COLOR IN BRAKE FLUID IS NOT GOOD). MADE APPOINTMENT FOR SERVICE AT DEALERSHIP AUTHORIZED SERVICE CENTER .SERVICE CENTER INDICATED BRAKE LINING PROBLEM (NOT WITHIN TOLERANCE), AND REPLACED THEM. NOTE: CITY DRIVING, DRY DAY, LIGHT MORNING TRAFFIC. NO BRAKE WARNING LIGHT OR ABS WARNING LIGHT ILLUMINATION ON DASH BOARD. JULY 2015: EXITING ONE HIGHWAY TO GET ONTO ANOTHER HIGHWAY, NEEDED TO BRAKE TO GET ONTO EXIT RAMP. TOOK FOOT OFF GAS PEDAL, SIGNALED TO TURN RIGHT, STEPPED ON BRAKE TO SLOW DOWN AND EXIT. BRAKE PEDAL WENT LOW (TOWARDS FLOOR), CAR TOOK MORE TIME TO SLOW DOWN THAN ANTICIPATED. MADE WAY TO DESTINATION (AT REDUCED SPEED) AND DEPRESSED BRAKE PEDAL TO IDENTIFY IF/HOW CAR COULD STOP. CALLED SERVICE CENTER, EXPLAINED WHAT OCCURRED AND BROUGHT CAR BACK TO SERVICE CENTER. SERVICE CENTER IDENTIFIED MASTER CYLINDER NEEDED REPLACING AND IT WAS REPLACED. NOTE: HIGHWAY DRIVING, DRY DAY, MIDDAY TRAFFIC-LIGHT. NO BRAKE WARNING LIGHT OR ABS WARNING LIGHT ILLUMINATION ON DASH BOARD. AUGUST 2015: LOCAL DRIVING, ON HIGHWAY, EXITING TO THE RIGHT, TOOK FOOT OFF GAS PEDAL, THEN STARTED TO DEPRESS BRAKE PEDAL. CAR STARTED TO SLOW DOWN THEN FELT RAPID THUMPING UNDERFOOT WHILE DEPRESSING BRAKE PEDAL, BRAKE PEDAL WENT LOW (TOWARDS FLOOR). CAR EVENTUALLY STOPPED. CHECK BRAKE FLUID LEVEL (AT MAX LINE) AND FLUID COLOR CLEAR. CAR TOWED TO DEALERSHIP SERVICE CENTER. IT IS STILL THERE.

AFTER DRIVING TO MALL MY DAUGHTER REALIZED THAT MY HEAD LIGHTS WERE NOT ON. CHECKED ALL FUSE (UNDER DASH AND UNDER HOOD). NONE WERE BLOWN. REALIZED THAT HAD NO DOME LIGHT BUT DID HAVE MAP/READING LIGHTS. NO TAIL LIGHTS OR BRAKE LIGHTS EXCEPT THIRD BRAKE LIGHTS. HAD BRIGHTS IF I HELD HIGH BEAM LEVER. HAD CAR TOWED TO SHOP. WAS TOLD THAT IT WAS THE LIGHT CONTROL MODULE (LCM). WAS TOLD THAT FORD HAD AND EXTENDED WARRANTY ON THIS PART. TOOK IT TO FORD DEALER. THEY SAID THAT IT WAS ONLY FOR THE 2003-2005 MODELS AND THAT MY CAR WAS NOT COVERED. I THINK THEY SHOULD EXTEND THIS WARRANTY TO THE THE 2002 MODELS SEEING THAT THIS IS A COMMON PROBLEM WITH EARLIER MODELS AND NOT JUST THE 2003-2005 MODELS. IT IS PROBABLY THE SAME PART.

WAS DRIVING DOWN THE INTERSTATE AT 65 MPH, VEHICLE SUDDENLY LOST ACCELERATION AND ENGINE AND THROTTLE/POWER TRAIN INDICATOR LIGHTS ILLUMINATED ON THE DASH. HAD TO PULL OFF ON THE SIDE OF THE HIGHWAY. I TURNED OFF THE VEHICLE AND TURNED IT BACK ON, I WAS ABLE TO DRIVE THE VEHICLE HOME AT 40 MPH, BUT THE INDICATOR LIGHTS REMAINED ON.

MY HUSBAND AND I WERE ON VACATION ON AUGUST 14TH 2015 WHEN WE WERE GOING TO LEAVE OUR LOCATION, WE TURNED CAR ON AND HEADLIGHTS; WHEN WE NOTICED HEADLIGHTS WOULD NOT TURN ON AT ALL. WE MANUALLY TURNED THE KNOB MULTIPLE TIMES AND NO LIGHTS TURNED ON. WHEN HE PULLED TURN SIGNAL LEVER BACK TOWARD HIM, WE CAME TO A CONCLUSION THE ONLY WAY WE COULD TRAVEL WAS WITH THE MANUAL HIGH BEAMS ON. HE HAD TO HOLD THE LEVER THE ENTIRE WAY TO OUR NEXT LOCATION IN THE MOUNTAINS WHICH WAS DANGEROUS FOR US AS WELL AS OTHER DRIVERS. THE HEADLIGHTS SOMEHOW CAME BACK ON. AND ON AUGUST 26 2015 I JUST HAD THE SAME PROBLEM WITH HEADLIGHTS NOT WORKING UNLESS HOLDING BACK THE MANUAL HIGH BEAMS LEVER. THIS TIME THEY DID NOT COME BACK ON. NOT ONLY AM I AS A DRIVER BLINDING PEOPLE WITH HIGH BEAMS, I AM RISKING MY DRIVING BY HOLDING DOWN A LEVER WHILE TRYING TO DRIVE. THE LEVER HITS THE STEERING WHEEL AND MAKES IT DIFFICULT TO TURN THE WHEEL. THIS IS A SERIOUS PROBLEM THAT MANY OTHERS WITH THIS YEAR MAKE AND MODEL ARE EXPERIENCING. THIS NEEDS TO BE ADDRESSED AND FIXED

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. WHILE DRIVING AT APPROXIMATELY 45 MPH, THE MAINTENANCE WARNING LIGHT ILLUMINATED AND THE VEHICLE JERKED VIOLENTLY. IN ADDITION, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE DEALER, WHO INSPECTED THE VEHICLE BUT WAS UNABLE TO DIAGNOSE THE FAILURE. AFTER LEAVING THE DEALER, THE MAINTENANCE AND THE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 130,980.