MERCURY Complaints

RECEIVED AN ABS TROUBLE CODE. MECHANIC CHECKED AND SAID IT WAS THE ABS TONE WHEEL ON THE OUTTER LEFT FRONT CV JOINT. MECHANIC SAID THIS WAS A COMMON PROBLEM WITH FRONT TONE WHEELS ON THE MERCURY MARINERS AND SHOULD BE RECALLED BY FORD.

TL* THE CONTACT OWNS A 2000 MERCURY MOUNTAINEER. WHILE PARKED, THE VEHICLE ERUPTED INTO FLAMES WITHOUT WARNING. THE FIRE WAS EXTINGUISHED BY THE FIRE DEPARTMENT. A POLICE REPORT WAS NOT FILED AND THERE WERE NO INJURIES REPORTED. THE VEHICLE REMAINED AT THE CONTACT'S RESIDENCE WHERE IT WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS DESTROYED. THE VEHICLE PARKED IN FRONT OF THE CONTACT'S VEHICLE WAS ALSO DESTROYED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 05V017000 (VEHICLE SPEED CONTROL). THE FAILURE MILEAGE WAS APPROXIMATELY 155,000.

THE CAR IS PARKED IN MY OFFICE PARKING LOT. THE CAR ALARM GOES OFF. I CAN SEE OUT THE WINDOW THERE IS NO ONE AROUND THE CAR. I USE THE REMOTE TO TURN IT OFF. HAPPENS INTERMITTENTLY, A FEW TIMES A DAY. I EVEN TOOK THE KEYS OUT OF MY POCKET AND JUST HAVE THEM SITTING ON MY DESK...IT STILL HAPPENS....UPDATE 9/15/15*CW UPDATED 12/13/2017*CN

I HAD THE LETTER FOR THE RECALL # 14S05 AFTER HAVING TROUBLE WITH POWER STEERING JUST GOING OUT WITHOUT WARNING AND HAVING CLOSE CALLS OF HITTING ON COMING TRAFFIC. THE DEALER ACKNOWLEDGED THE RECALL LETTER AND THE VEHICLE WAS BROUGHT IN AND THEY UPGRADED THE SOFTWARE AND CLUSTER PANEL TO WARN ME WHEN IT WOULD HAPPEN. IT DID NOT SOLVE THE ISSUE WITH IT STILL GOING OUT! I CALLED A FEW TIMES ABOUT IT AND THEY SAID THAT WAS WHAT IT WAS SUPPOSED TO DO. IT WOULD HAPPEN RANDOMLY SITTING AT A LIGHT AND BEEP BUT NO MESSAGE ON PANEL AND THEN BE OK. RECENTLY WENT ON A TRIP AND WAS GETTING GAS AND MESSAGE POWER STEERING ASSIST MALFUNCTION CAME ON. COMPUTER HOOKED UP AT LOCAL REPAIR SHOP (WAS WEEKEND) STATED "TORQUE SENSOR MALFUNCTION" HE HIT OPTION FOR AUTO CONFIG AND HELPED TEMPORARILY. I NOTIFIED FORD THAT MONDAY SET APPOINTMENT AND CAR WAS DOING IT OFF AND ON ALL WEEKEND AND HAD A NEAR MISS WITH A HEAD ON COLLISION AS I COULD NOT EVEN STEER MANUALLY. THE DEALER STATED IT WAS THE TORQUE SENSOR AND NEEDED THE STEERING COLUMN REPLACED. FORD SAID NO IT WAS MY PROBLEM TO PAY TO FIX BUT DEALER SAID WAS RELATED TO RECALL. THEY ONLY UPDATED SOFTWARE BECAUSE OF THE CODE AT TIME BUT STILL HAS BEEN A PROBLEM SINCE, AND NOW MUCH WORSE AND MORE OFTEN. I CAN NOT AFFORD $1,500 FOR THIS AND DON'T FEEL I SHOULD HAVE TO AS WAS A DEFECT WITH FORD AND 1.1 MILLION OTHERS HAD THIS. MY WIFE IS DISABLED AND NOW SHE CAN'T EVEN GO TO THE LOCAL GROCERY OR DR BECAUSE SHE CAN NOT STEER CAR WHEN POWER STEERING GOES OUT. THE UPDATED SOFTWARE JUST WARNS ME BY MESSAGE AND ALARM BUT DOESN'T FIX THE ISSUE AND I CAN NOT DRIVE WITHOUT WONDERING WHEN NEXT NEAR MISS IS AN ACCIDENT!! I KNOW THIS RECALL IS CLOSED BUT HAD BEEN GIVEN A CASE # BY FORD 07/24/15 #7564118 AND SPOKE TO MAUREEN AT 800-392-3673...UPDATED 11/04/15 *BF UPDATED 12/13/2017*CN

MY BRAKE LIGHT/ RUNNING LIGHTS ON MY REAR PASSENGER SIDE DOESN'T WORK. THEY ARE LED SO I BELIEVE AFTER LESS THEN 5 YEARS THEY SHOULDN'T BLOW.

TL* THE CONTACT OWNS A 2005 MERCURY MOUNTAINEER. WHILE LEAVING A DRIVE-THRU, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO AN ONCOMING VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE PASSENGER IN THE CONTACT'S VEHICLE SUSTAINED INJURIES TO THE BACK, NECK, AND SPINE WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED AND TOWED TO A COLLISION CENTER. THE FAILURE MILEAGE WAS UNAVAILABLE.

WHILE DRIVING DOWN THE HIGHWAY THE ENGINE JUST STOPPED RUNNING, THIS HAPPENED ON SEVERAL OCCASIONS. ANOTHER TIME ALL OF A SUDDEN THE FUEL GAUGE MARKED EMPTY AND I HAD JUST FILLED IT A FEW MILES BEFORE THAT.

AIR BAG WARNING LIGHT ON DASH INSTRUMENT PANEL STAYS ON, INDICATING THAT AIR BAG IS NOT ACTIVATED,

MY TRANSMISSION WENT ONLY AFTER 1 YEAR OF HAVING CAR, SPEND OFVER $3,000 FOR A NEW TRANSMISSION AND NOW THE TRANSMISSION IS GOING AGAIN. THIS IS UNACCEPTABLE. I DON'T EVEN DRIVE THAT MUCH.

WE WERE NORTHWEST BOUND ON THE OHIO TURNPIKE JUST BEFORE RT 11 SOUTH OF YOUNGSTOWN. TRAVELLING 70 MPH, THE CAR SUDDENLY LOST POWER AND DECELERATED. THE MOTOR CONTINUED TO RUN, BUT THE CAR WOULD NOT GO MORE THAN 5 OR 10 MPH. THE YELLOW WRENCH LIGHT ON THE LEFT SIDE OF THE INSTRUMENT PANEL ILLUMINATED AND REMAINED UNTIL THE MOTOR WAS TURNED OFF. AFTER SITTING ON THE SIDE OF THE HIGHWAY FOR ABOUT AN HOUR, THE VEHICLE WAS STARTED AND THE YELLOW WRENCH LIGHT WAS GONE. AAA ADVISED ME TO TAKE THE NEXT AVAILABLE TURNAROUND AND RETURN HOME WHICH WAS ABOUT 70 MILES AWAY. AFTER WE TURNED AROUND, THE AAA TECHNICIAN FOLLOWED US TO THE NEXT SERVICE PLAZA. WHILE THERE HE CHECKED THE VEHICLE'S FLUIDS AND FOUND NO PROBLEMS. THE VEHICLE'S DIAGNOSTIC CHECK INDICATED THAT ALL OF THE MONITORED SYSTEMS WERE ALRIGHT. WE DROVE THE 70 MILES HOME WITHOUT INCIDENT. I SUSPECT ELECTRONIC THROTTLE BODY CONNECTIVITY AS REFERENCED IN FORD'S CUSTOMER SATISFACTION PROGRAM 13N03 TO BE THE CAUSE OF THIS INCIDENT.