MERCURY Complaints

TL* THE CONTACT OWNS A 2001 MERCURY GRAND MARQUIS. WHILE DRIVING APPROXIMATELY 25 MPH, THE STEERING WHEEL INTERMITTENTLY SEIZED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE LOWER INTERMEDIATE STEERING SHAFT WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 14V704000 (STEERING) RELATED TO THE 2005-2011 MODEL YEAR VEHICLES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000. UPDATED 09/25/15*LJ THE CONSUMER FIXED THE VEHICLE AT HIS EXPENSE. UPDATED 10/01/15*JB

TL* THE CONTACT OWNS A 2003 MERCURY MOUNTAINEER. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SUDDENLY SHUT OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP WAS FAULTY. THE FUEL PUMP WAS REPLACED, BUT THE FAILURE CONTINUED. NO FURTHER INFORMATION WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.

TL* THE CONTACT OWNS A 2006 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE DECELERATED INDEPENDENTLY AND FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS MADE AWARE OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. MA 10/2

WHILE DRIVING MY CAR ON THE INTERSTATE IN A CONSTRUCTION ZONE THE ENGINE LOST ALL POWER AND DROPPED TO AROUND 1000 RPM NO MATTER IF I PRESSED ON THE ACCELERATOR OR NOT. I WAS NEARLY REAR-ENDED BY A SEMI AND THERE WAS NO EMERGENCY LANE FOR ME TO PULL THE CAR OVER TO. IT COSTED FOR ABOUT 3/4 OF A MILE UNTIL I COULD PULL BEHIND SOME ORANGE BARRIERS. AFTER SHUTTING IT OFF AND CALLING ROADSIDE ASSISTANCE I RESTARTED THE CAR AND IT WAS FINE. I TOOK BACK ROADS HOME WITHOUT INCIDENT. THE NEXT DAY WHILE GOING 65 ON THE INTERSTATE IT HAPPENED AGAIN BUT I WAS PREPARED FOR A PROBLEM AND WAS ABLE TO GET TO AN EMERGENCY LANE TO TURN THE CAR OFF. IT RESTARTED FINE AND DROVE FINE AGAIN UNTIL THE NEXT DAY WHEN IT HAPPENED AT 20MPH ON A CITY STREET. THE DEALER HAS HAD IT FOR 3 DAYS NOW AND HAVE NOT IDENTIFIED THE ISSUE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHILE THE VEHICLE WAS COMING TO A STOP, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE SPEED AND RPMS INCREASED WITHOUT WARNING. THE CONTACT CONTINUED TO DEPRESS THE BRAKE PEDAL; HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT POWERED THE VEHICLE OFF AND NOTICED BLUE SMOKE EMITTING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 58,000. MA 09/25 UPDATED 12/05/2017*CN

2005 MERCURY GRAND MARQUIS. CONSUMER WRITES IN REGARDS TO SEAT BELTS AND STEERING WHEEL PRESS SWITCH REPLACEMENT. *SMD THE CONSUMER STATED IN JUNE 2015, THE DRIVER'S SEAT BELT WAS REPLACED WHICH WAS THE CAUSE OF THE AIR BAG LIGHT BEING ON. *JB MA 10/8 UPDATED 11/30/2017*CN

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE PARKED, THE FRONT DRIVER SIDE DOOR HANDLE FRACTURED. AS A RESULT, THE CONTACT WAS UNABLE TO EXIT THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER WHO DIAGNOSED THAT THE HANDLE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AT THE CONSUMERS EXPENSE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 38,600. UPDATED 09/17/15*LJ

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER EQUIPPED WITH BF GOODRICH TIRES 105S RUGGED TRAIL T/A TIRES, SIZE: P245/65R17. THE CONTACT NOTICED EXCESSIVE CRACKING AROUND THE TREAD FOR ALL FOUR TIRES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS CONFIRMED THAT THE TIRES NEEDED TO BE REPLACED. THE TIRES WERE NOT REPLACED. THE TIRES WERE NOT ORIGINAL EQUIPMENT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE TIRE FAILURE MILEAGE WAS 10,000 AND THE VEHICLE FAILURE MILEAGE WAS 90,000.

PASSENGER AIRBAG WARNINGLIGHT IN INSTRUNMENT CLUSTER STAYS ON. THE AIRBAG IS CURRENTLY DEACTIVATED. THIS ITEM IS NOT COVERED UNDER THE WARANTY. WHY NOT?

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 45 MPH, THE THROTTLE INDICATOR LIGHT ILLUMINATED AND THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE VEHICLE WAS NOT ABLE TO BE RESTARTED AND HAD TO BE TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.