MERCURY Complaints

WAS USING CRUISE CONTROL DOWN THE ROAD DOING 45 MILES PER HOURS. WHILE ON A STRAIGHT STRETCH AND GOING UP SLIGHT HILL CAR WAS FINE. WHEN I STARTED TO GO DOWN THE SLIGHT HILL CAR SEEMED TO SOUND LIKE IT WAS IN NEURAL GEAR AND MY RMPS JUMPED TO BETWEEN 3 AND 4. I LOOKED TO SEE IF SOME HOW THE CAR GOT ACCIDENTLY SHIFTED INTO NEUTRAL AND IT WASN'T IT WAS STILL IN DRIVE. SO I TURNED THE CRUISE CONTROL OFF AND EVERYTHING WENT BACK TO DRIVING AND SOUNDING NORMAL. THIS IS NOW THE THIRD TIME THIS HAS HAPPENED. WE JUST PURCHASED THIS CAR AND OF COURSE LIMITED WARRANTY IS NOW OVER AND THIS IS NOW HAPPENING. WAS WONDERING IF THERE WAS A RECALL ON SOMETHING LIKE THIS OR IF MAYBE OTHER PEOPLE ARE HAVING THIS PROBLEM ALSO. PLEASE LET ME KNOW AS I FEEL THIS IS NOW A UNSAFE VEHICLE AND I WISH I WOULD OF KNOW THIS WAS GONNA HAPPEN BEFORE I SHELLED OUT 12,000 FOR IT BECAUSE NOW I DON'T WANT TO DRIVE IT ESPECIALLY WITH MY CHILDREN OR MY NEWBORN GRANDSON IN THE VEHICLE WITH ME.

TL* THE CONTACT OWNS A 2006 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE SEAT BELT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,900. MA 10/5 UPDATED 11/27/2017*CN

TL* THE CONTACT OWNS A 2007 MERCURY MILAN. WHILE DRIVING 50 MPH, THE VEHICLE WAS HAVING TROUBLE SHIFTING AND CHANGING GEARS. THE MALFUNCTION INDICATOR LAMP ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 83,500.

TL* THE CONTACT OWNS A 2009 MERCURY MARINER. WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE BEGAN TO SHUTTER, THE ENGINE STALLED, AND THE SERVICE SENSOR LIGHT ILLUMINATED. FIVE MINUTES LATER, THE ENGINE WAS RESTARTED AND THE FAILURE RECURRED AFTER APPROXIMATELY FIFTEEN MINUTES. THE FAILURE OCCURRED ON MULTIPLE OCCASIONS. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 79,000.

THE CAR LOST POWER AND DROPPED SPEED. WRECH ICON WAS LIT ON DASH BUT IT WASN'T OBVIOUS ON PAGE 10 OF OWNERS MANUAL. FOUND ICON ON PAGE 13 AND TOOK CAR BACK HOME ALONG BACK ROADS AS IT WASN' T RUNNING UP TO SPEED TO STAY ON HIGHWAY. LOOKED ONLINE FOR SIMILAR ISSUES AND CONTACTED FORD AT 888-392-3673 FOR POSSIBLE "CUSTOMER ASSISTANCE PROGRAM." WAS TOLD THAT CAR WAS NOT ON LIST BUT KEEP ALL RECEIPTS IN CASE IT DOES GO ON A RECALL LIST.

I JUST RECENTLY PURCHASED THIS VEHICLE FROM A SMALL DEALER ON 6/30/15. ON 7/8/15, AT ABOUT 8PM, I WAS DRIVING HOME FROM A LONG TRIP FOR WORK, GOT ABOUT 20 MILES INTO MY 70 MILE DRIVE, WHEN IT SEEMED LIKE THE ROAD IN FRONT OF ME WAS DARKER THAN IT SHOULD HAVE BEEN, I MADE SURE MY HEADLIGHT SWITCH WAS ON HEADLIGHT MODE. IT WAS ACTUALLY ON AUTOMATIC MODE, SO SWITCHED IT TO REG HEADLIGHT MODE. I WAS NOT USE TO THIS NEW CAR YET, HAVING NOT DRIVEN IT MUCH AT NIGHT YET AND JUST THOUGHT IT WAS MY IMAGINATION, THAT THEY WERE NOT ON AS THEY SEEMED TO HAVE WORKED PREVIOUSLY. I KEPT DRIVING AS I COULD STILL SEE THE ROAD IN FRONT ON ME BUT IT WAS DEFINITELY GETTING DARKER AND DARKER AND NOW CARS COMING FROM THE OTHER DIRECTION WERE FLASHING ME, SO I HAD A FEELING THAT THEY WERE NOT WORKING. WHEN IT WAS SAFE TO DO, AFTER TRYING UNSUCCESSFULLY TO GET THE HEADLIGHTS WORKING BY TURNING THE SWITCH DIAL, I IMMEDIATELY FOUND A SOMEWHAT SAFE SPOT TO PULL OVER. I GOT OUT, LOOKED IN THE FRONT AND SURELY THEY WERE NOT WORKING BUT ONLY IN FLASH MODE. I TURNED CAR OFF, CHECKED FUSES, WAITED ABOUT 10 MORE MINUTES, THEN STARTED CAR AGAIN. THEY FINALLY CAME ON, SO I TOOK ADVANTAGE OF THE SITUATION AND MADE A DASH TOWARDS HOME AGAIN, WHICH WAS PROBABLY ANOTHER 35 MILES OR SO. I DO HAVE AAA, IF I NEEDED TO USE IT BUT JUST WANTED TO GET HOME. I MADE IT HOME SAFELY, THANK GOD BUT THIS SEEMS TO BE INTERMITTENT, AS THEY WORK SOMETIME AND OTHER TIMES THEY DON'T. I WAS WONDERING IF THERE IS ANY RECALL ON THIS MATTER AS IT SEEMS TO BE A HUGE SAFETY ISSUE AND I DO NOT WANT TO BE IN ANYMORE POSITIONS WHERE THIS KEEPS HAPPENING. I WORK LATE A LOT BUT SINCE THIS HAS HAPPENED, I'M EXTREMELY NERVOUS DRIVING CAR PAST A CERTAIN TIME NOW AND CAN'T AFFORD THIS TO KEEP HAPPENING AS THIS IS MY MAIN CAR, I USE DAILY. THANK YOU VERY MUCH AND LOOK FORWARD TO ANY/ALL REPLIES BACK. HAVE A GREAT DAY. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

MAIN HEADLIGHTS STARTED GOING OUT. PROBLEM FIRST NOTED AFTER DRIVING THROUGH HEAVY RAIN ON 7/9/15. HEADLIGHTS WILL COME ON, BUT GO OFF WITHOUT WARNING AFTER VARYING PERIODS OF TIME. WILL FLASH ON HIGH-BEAM BUT NOT STAY ON. ALL OTHER EXTERIOR AND INTERIOR LIGHTS WORK NORMALLY.

AIRBAG WARNING LIGHT CAME ON. DEALERSHIP SAID IT WAS A FAULTY TENSIONER ON PASSENGER SEATBELT. COST OVER $800 TO REPLACE. 2 MONTHS LATER THE WARNING LIGHT IS ON AGAIN. NOW THE DRIVERS SIDE SEATBELT TENSIONER IS BAD. AFTER WEBSEARCHES, I'VE FOUND THUS TO BE VERY COMMON WITH THIS MODEL/YEAR VEHICLE.

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. WHEN TURNING THE VEHICLE, THE STEERING WHEEL SEIZED AND THEN RETURNED TO NORMAL. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE INTERMEDIATE SHAFT WAS BINDING UP AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.