MERCURY Complaints

LED TAIL/STOP LIGHT FAILS; FORD GARAGE SAYS THIS IS A COMMON PROBLEM WITH THIS CAR AND PART; THIS IS A REAL SAFETY ISSUE THAT FORD REFUSES TO FIX UNDER EXTENDED WARRANTY; REPAIR NOT POSSIBLE; ONLY REPLACEMENT OF ASSEMBLY AT A COST OF ~$400 EACH. *TR

1. OUTSIDE REVIEW MIRRORS DO NOT DEFROST. THEY WERE FROZEN AND I WAS ON THE HIGHWAY PUTTING MY LIFE IN DANGER BECAUSE I COULD NOT SEE OUTSIDE VEHICLES PASSING TO BE ABLE TO GO RIGHT OR LEFT. THEN A WEEK LATER THEIR WAS FROST ON THE MIRRORS AND STILL THEY WOULD NOT DEFROST AGAIN I COULDN'T SEE OTHER VEHICLES ON EITHER SIDE OF MY VEHICLE. 2. THERE IS A GEAR SHIFTING PROBLEM AS WELL. WHENEVER I TAKE OFF AT A STOP MY CAR KICKS REAL HARD AND LOUD ENOUGH TO SCARE ME. I HAVE REPORTED THIS SEVERAL TIMES WITH THE DEALER THAT I BOUGHT MY VEHICLE FROM AND THEY CANNOT FIND THE PROBLEM. THEY HAVE HEARD IT DO THIS BUT CANNOT SEEM TO FIND THE PROBLEM. *TR

TL* THE CONTACT OWNS A 1997 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE FRONT DRIVER SIDE SEAT BELT BUCKLE FAILED TO LATCH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 170,000. THE VIN WAS UNAVAILABLE.

TL* THE CONTACT OWNS A 2002 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE VEHICLE WAS ABLE TO SHIFT INTO GEAR WHEN THE VEHICLE WAS OFF. THE CONTACT STATED THAT THE KEY WAS NOT IN THE IGNITION AT THE TIME OF THE FAILURE. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.

WHILE DRIVING, AS I TURNED THE STEERING WHEEL THE TURN WAS SLOW TO RESPOND AND TURNING BACK TO STRAIGHT DRIVING POSITION, STEERING WHEEL WAS EXTREMELY HARD TO TURN WHICH ALMOST CAUSED ME TO HIT A PARKED CAR. AFTER PARKING (WHICH TOOK EXTREME EFFORT AND ARM/SHOULDER PAIN) AND STARTING AGAIN, AUTOMATIC STEERING ABILITY HAD FAILED AND INDICATOR LIGHT READ "SERVICE POWER STEERING NOW". THE CAR CAN NOT BE DRIVEN BECAUSE IT IS TOO HARD TO TURN STEERING WHEEL AND FOR FEAR THAT THE LACK OF POWER STEERING WILL CAUSE AN ACCIDENT. I ALSO NOTICED THAT THERE HAS BEEN NUMEROUS SIMILAR COMPLAINTS POSTED ON THE INTERNET WITH THE SAME PROBLEM AND CONCERNS. PLEASE ADD MY VEHICLE IN THE RECALL LIST SO THAT NOT ONLY I AND MY FAMILY WILL BE SAFE BUT ALSO ANYONE ELSE THAT MAY BE ON THE ROAD WHO CAN BE INVOLVED IN AN ACCIDENT CAUSED BY THE INABILITY TO MANEUVER SAFELY DUE TO NO POWER STEERING CAPABILITY. ACCORDING TO FORD'S MOTTO "BUILT FOR THE ROAD AHEAD", I CAN'T GET TO THE "ROAD AHEAD" SAFELY WITHOUT POWER STEERING. *TR

THIS STARTED OUT WITH LIGHTS AND WINDSHIELD WIPERS CUTTING OFF AND ON WITH NO APPARENT WEARING. ALSO BURNING SMELL. TOOK IT IN GOT THAT FIXED. I WAS INFORMED THIS HAD OCCURRED IN OTHERS SAME EXACT THING. RIGHT AFTER THAT NEXT THING WAS DASH LIGHTS FOR ABS, AIRBAG, AND ANTI SKID STAY ON. I TOOK IT TO 2 PLACES. WAS TOLD IT WAS A MODULE UNIT BY ONE PLACE THE OTHER COULDN'T FIND A REASON. I HAVE NOT HAD IT FIXED SINCE I COULDN'T GET A CLEAR REASON FOR IT, ALSO THE CAR RUNS FINE. THE LIGHTS MUST MEAN SOMETHING. I'M GOING TO SELL IT BUT NEED TO GET AS MUCH A POSSIBLE FOR IT AND THIS WILL TAKE AWAY FROM THE BUYING PRICE. NEED TO FIX BUT WAS TOLD THE MODULE UNIT REPAIR SEEMS STRANGE. PLEASE HELP ANY ADVICE WOULD BE HELPFUL. THANK YOU *TR

TL* THE CONTACT OWNS A 2008 MERCURY GRAND MARQUIS. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING); HOWEVER, THE PARTS WERE NOT AVAILABLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER TWICE AND WAS INFORMED THAT THE VEHICLE COULD NOT BE REPAIRED BECAUSE THE MANUFACTURER HAD NOT MADE THE PARTS AVAILABLE. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

I HAD TAKEN MY VEHICLE IN FOR THE RECALL #14S05, IN 2014; IT WAS FIXED IN A MATTER OF 2 HOURS. AFTER THAT MY STEERING WAS VERY FLEXIBLE AND VERY LOOSE, WHICH I THOUGHT I WOULD HAVE TO GET USED TO. THEN WITHIN A FEW MONTHS THE STEERING COLUMN STARTED TO TREMBLE WHILE IN PARK OR WITH APPLIED BRAKE. I THOUGHT IT WAS FRONT END ISSUES, WHICH I TOOK TO THE SHOP AND FOUND NOTHING WRONG. A MONTH WENT BY AND WHILE DRIVING ON THE HIGHWAY ON MARCH 9, 2015 GOING ABOUT 60MPH WITH MY 5 YEAR OLD GREAT NIECE IN THE CAR, THE POWER STEERING WENT OUT. IT TOOK ALL MY STRENGTH TO KEEP IT FROM CRASHING. I NOTICED ON THE DASHBOARD THAT IT READ ?POWER STEERING ASSIST FAULT?. IMMEDIATELY I THOUGHT TO MYSELF; I TOOK THIS IN FOR THE RECALL, WHY IS THIS HAPPENING. I MADE IT TO A SAFE PLACE AND CALLED THE FORD DEALER AND EXPLAIN EVERYTHING TO THEM. THEY SAID THAT THEY WOULDN'T KNOW IF IT IS RELATED OR NOT UNTIL THEY RUN A DIAGNOSTIC. LATER THAT NEXT DAY THEY CALL AND SAID THAT IT IS NOT RELATED TO THE SOFTWARE THAT WAS REPLACE, WHICH I DISAGREE, AND THEY QUOTED ME A LARGE AMOUNT TO FIX. I TOLD THEM THAT IT IS FORD RESPONSIBILITY BECAUSE I FEEL THAT IT WAS RELATED TO THE RECALL. I COULD HAD DIED AND MY GREAT NIECE AS WELL. THIS IS NOT ACCEPTABLE. I HAD TO PAY FOR TOW AND DIAGNOSTIC AND THE PROBLEM STILL NOT FIX AND I STILL FEEL STRONGLY THAT ITS FORD RESPONSIBILITY. WHEN A RECALL IS PERFORMED AND THE PROBLEM STILL HAPPENED THEN IT'S NO ACCUSE OR DENYING THAT IT IS INDEED A RECALL ISSUE. THIS HAS CAUSE MENTAL STRESS, LOSS OF WAGES, MENTAL STRESS DUE TO AVOIDING AN ACCIDENT AND KEEPING ME AND MY GREAT NIECE OUT OF DANGER. THIS ISSUE NEEDS TO BE ADDRESS AND FIXED, BEFORE SOMETHING LIKE THIS HAPPENS TO SOMEONE ELSE. WHETHER OR NOT THE RECALL WAS DONE IT DID NOT PERFORM LIKE IT SHOULD HAVE AND IT CAUSED A DANGER.THIS NEEDS TO BE ADDRESSED IMMEDIATELY. THANK YOU. *TR

I WAS DRIVING DOWN I94 IN WASHTENAW COUNTY AND I RECEIVED A NOTIFICATION TO THE EXTENT "SERVICE POWER STEERING SYSTEMS" WITHIN THE NEXT 5 MINUTES I COMPLETELY LOSS POWER STEERING. ONCE IN A SAFE LOCATION, I TURNED OFF THE CAR AND RESTARTED; THE PROBLEM REMAINED. REPEATED TWICE TO NO AVAIL. REPRESENTATIVES AT FORD CLIENT RELATIONS STATES "NO OUTSTANDING RECALLS FOR THIS ISSUE" DEALER STATES "NOT A LOT OF KNOWN PROBLEMS THAT THEY HAVE SEEN". I REITERATED TO BOTH THAT MY RESEARCH SHOWS THE OPPOSITE THAT THERE HAVE BEEN NUMEROUS INCIDENTS OF THE SAME REPORT. *TR

THE CAR WOULD NOT ACCELERATE AND THE WRENCH SYMBOL ILLUMINATED. I HAD TO PULL OVER TURN OFF THE CAR AND RESTART IT. *TR