MERCURY Complaints

WHILE DRIVING AT NIGHT, SUDDENLY THE INSTRUMENT CLUSTER GAUGES STOPPED WORKING AND WHEN TO ZERO VALUE. THEY FLICKERED MOMENTARILY AND CONTINUED THIS FOR ABOUT 1 MINUTE WHILE DRIVING. THE APPEARED TO HAVE RESET THEMSELVES. HOWEVER, TWO DAYS AFTER THE INITIAL INCIDENT THE GAUGES STOPPED WORKING AGAIN, AND HAVE CONTINUED TO NOT FUNCTION PROPERLY. THE MAJOR SAFETY ISSUE (I ALMOST GOT INTO AN ACCIDENT) IS THAT WHEN THE GAUGES DON'T WORK, THE REVERSE LIGHTS COME ON. THIS MAKES OTHER DRIVERS THINK I AM REVERSING WHEN I AM NOT. I HAVE DONE ADDITIONAL ONLINE RESEARCH AND FOUND A SERVICE BULLETIN PUBLISHED BY FORD INDICATING THIS IS AN ISSUE WITH THESE MODELS. *JS

TL* THE CONTACT OWNS A 2008 MERCURY MOUNTAINEER. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT INDEPENDENTLY ENGAGED INTO THE EASY EXIT POSITION AS THE INTERIOR LIGHTS FLASHED ON AND OFF. THE VEHICLE WAS TAKEN TO A MECHANIC WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE IGNITION SWITCH AND THE CYLINDER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 65,000 AND THE CURRENT MILEAGE WAS 66,000.

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS LS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS TURNED OFF INTERMITTENTLY DURING THE NIGHT AND ON DURING THE DAY. THE CONTACT ALSO MENTIONED THAT WHEN THE HIGH BEAMS WERE TURNED ON, ALL OF THE LIGHTS WOULD TURN OFF. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO STATED THAT THE LIGHTING CONTROL MODULE WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE CURRENT MILEAGE WAS 52,000. ...UPDATED 11-18-13 *BF

WAS TRAVELING ABOUT 20 MPH IN MY 2003 MERCURY MARAUDER AND WAS HIT FROM BEHIND AT ~45 - 50 MPH. DURING THE IMPACT THE DRIVER'S SEAT BACK FAILED AND FELL BACKWARDS. LUCKILY MY DAUGHTER (5 YRS OLD) WAS NOT IN THE BOOSTER SEAT THAT IS DIRECTLY BEHIND ME. IF SHE HAD BEEN WITH ME, SHE MOST CERTAINLY WOULD HAVE HAD SERIOUS INJURIES. WHEN THE SEAT FELL BACK, MY INSTINCT WAS TO TRY TO STAY UPRIGHT. THIS CAUSED SIGNIFICANT NECK STRAIN. WHEN I THEN CAME INTO CONTACT WITH THE VEHICLE IN FRONT OF ME, I SLID UNDER THE SEAT BELT AND MY KNEE MADE HARD CONTACT WITH THE DASH. *JS

MY 2010 MERCURY MILAN PREMIER STALLED - CHECK ENGINE CAME ON - I WAS UNABLE TO MOVE FORWARD AS IT SEEMED IT WAS TRYING TO MOVE FORWARD BUT WOULD NOT - HAD THE CODE CHECKED AND IT WAS P2112 - THROTTLE ACTUATOR-CONTROL SYSTEM - STUCK CLOSED PERMANENT WAS THE MESSAGE FOR THIS CODE - WAS NOT EXPECTING THIS AT ALL - WAS DRIVING PERFECT AND THIS HAPPENED SUDDENLY - MY CONCERN IS HAD THIS HAPPENED ON AN INTERSTATE HIGHWAY - WHAT WOULD I HAVE DONE? FROM WHAT I READ THIS IS VERY DANGEROUS - AND IS THERE A RECALL FOR THIS SAFETY CONCERN? *JS

TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE HEADLIGHTS FAILED. THE VEHICLE WAS STOPPED AND THE LIGHTS WOULD ILLUMINATE AT RANDOM INTERVALS. THE CONTACT HAD TO HOLD THE HIGH BEAM LEVER IN THE ON POSITION IN ORDER TO SEE THE ROADWAY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL PROCESSOR WOULD NEED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 108,728 UPDATED 11/15/13*CN THE VEHICLE WAS REPAIRED. UPDATED 12/3/13

CAR LOST POWER WHILE DRIVING. YELLOW WRENCH LIGHT CAME ON AND CAR CONTINUED TO IDLE ROUGHLY. SHUTTING CAR OF AND RESTARTING WOULD RESET EVERYTHING, BUT IF CONTINUE TO DRIVE THE SAME THING HAPPENED. NO SPEED OR RPM INCREASE HAPPENED WHEN STEPPING ON THE GAS. HAD TO TOW CAR TO FORD DEALER AS I COULDN'T DRIVE IT. MECHANIC STATED THROTTLE BODY HAD GONE BAD AND HAD TO BE REPLACED. THEY NEVER TOLD ME THAT FORD WAS HAVING AN ISSUE WITH THIS PART. COST ME $460 TO HAVE THIS REPLACED. LOW MILEAGE AND NEWER CAR THIS SHOULD NOT HAVE HAPPENED. COULD HAVE HAD A TERRIBLE ACCIDENT IF I HAD BEEN DRIVING DOWN THE FREE WAY AT RUSH HOUR AS I LIVE IN A METROPOLITAN AREA. *JS

DRIVING CAR WHEN IT LOST ALL POWER. WHEN STEPPING ON THE GAS NOTHING HAPPENED, NO SPEED OR RPM INCREASE. WAS ABLE TO PULL OVER TO SIDE OF ROAD. YELLOW WRENCH LIGHT CAME ON. CAR WHEN DRIVABLE WOULD JERK LIKE NOT GETTING ENOUGH GAS. I HAD TO PAY $430 TO HAVE THIS REPLACED. THIS SEEMS TO BE A KNOWN DEFECT FOR THIS CAR AND YEAR. I HAD THE EXTENDED WARRANTY ON MY CAR BUT WAS TOLD BY THE MECHANIC THAT THIS PART WAS SPECIFICALLY EXCLUDED. EVIDENTLY THEY KNEW THIS PART HAD A PROBLEM SO THEY DIDN'T COVER IT. COULD HAVE HAD A VERY BAD ACCIDENT IF THIS HAD HAPPENED IN RUSH HOUR TRAFFIC. *JS

TL* THE CONTACT OWNS A 2007 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE DRIVING 6 MPH, THE VEHICLE STOPPED ACCELERATING. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 115,000.

7I BOUGHT MY CAR WITH AROUND 20,000 MILES ON IT AND EXPERIENCED JERKING, ROUGH IDLING, AND A COMPLETE LOSS OF POWER WHEN DRIVING. I RETURNED IT TO THE DEALERSHIP A TOTAL OF 3 TIMES FOR THIS ISSUE. I WAS TOLD IT WAS A TRANSMISSION ISSUE AND THEY WERE RESETTING SOMETHING THAT HAD TO DO WITH THE COMPUTER IN THE TRANSMISSION. AFTER THE FIRST INSTANCE OF THE CAR STALLING, I GOOGLED ANY ISSUES WITH MY PARTICULAR VEHICLE AND CAME UPON A THROTTLE BODY PROBLEM. I MENTIONED THIS TO THE DEALERSHIP ON SEVERAL OCCASIONS AND WAS TOLD THAT THIS WAS NOT A COMMON ISSUE, NOR WAS IT THE PROBLEM WITH MY VEHICLE. LAST WEEK, I WAS DRIVING TO WORK, MY CAR COMPLETELY STALLED WHILE GOING 75MPH ON A 4 LANE HIGHWAY. I WAS ALMOST REAR ENDED BY THE SEMI THAT WAS BEHIND ME AS MY CAR'S SPEED SUDDENLY, AND WITHOUT WARNING, DROPPED BY OVER 15MPH. I MADE MY WAY TO THE RIGHT SIDE AND SLOWLY COASTED UP AN OFF RAMP TO GET OFF THE HIGHWAY (AS THERE WAS NO SHOULDER). EVEN IF YOU PRESS THE GAS, NOTHING HAPPENS. YOU DO NOT ACCELERATE AT ALL. I TURNED THE CAR OFF AND RESTARTED IT. I DROVE MAYBE 5 MINUTES AND IT STALLED AGAIN. I HAD TO RESTART MY CAR A TOTAL OF 5 TIMES ON THE 7 MILE DRIVE TO WORK THAT DAY AND WAS ALMOST HIT BY OTHER CARS JUST ABOUT EVERY TIME. I CALLED MY PERSONAL MECHANIC AND HAD IT TOWED TO HIM INSTEAD OF THE DEALERSHIP BECAUSE I WAS TOLD THAT THIS WAS A DIFFERENT ISSUE THAN MY PREVIOUS 3 VISITS TO THE DEALERSHIP AND FORD WOULD NOT BE COVERING IT UNDER MY WARRANTY. THE MECHANIC REPLACED THE THROTTLE BODY AND MY CAR RUNS PERFECTLY NOW. HE SAID WHEN HE CALLED AROUND TO GET A PART HE HAD A HORRIBLE TIME EVEN FINDING ONE BECAUSE THEY ARE ON BACK ORDER DUE TO THIS BEING SUCH A HUGE ISSUE ACROSS THE COUNTRY. I'VE BEEN TELLING THE DEALERSHIP FOR 25,000 MILES AND ALMOST 2 YEARS THIS WAS WHAT WAS WRONG WITH MY CAR AND NOW ITS SUDDENLY NOT COVERED UNDER MY WARRANTY. *JS