MERCURY Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE BEGAN TO DECELERATE WITH A REDUCTION IN ENGINE RPMS. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD WHERE THE ENGINE WAS TURNED OFF. AFTER RESTARTING, THE VEHICLE WAS ABLE TO OPERATE NORMALLY. THE FAILURE RECURRED ON TWO SEPARATE TIMES. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 64,000.

TRAVELING ON THE FREEWAY DURING RUSH HOUR AT APPROXIMATELY 70MPH WHEN MY 2010 MERCURY MILAN BEGAN LOSING SPEED, IN SPITE OF PRESSING ACCELERATOR TO THE FLOOR. GOT THE CAR TO THE EMERGENCY LANE AND TURNED IT OFF. WAITED APPROXIMATELY THREE MINUTES AND RESTARTED ENGINE AND ALL WAS WELL AGAIN. THIS PROBLEM HAS HAPPENED EACH DAY FOR THE LAST THREE DAYS--NEARLY KILLING ME ON SATURDAY. COULD NOT GET IT IN ANYWHERE FOR DIAGNOSIS BECAUSE OF THE WEEKEND. DID INTERNET SEARCH AND FIND THIS SITE, WHICH HAS MORE THAN 250 COMPLAINTS OF THE SAME PROBLEM!!!!!! I EVEN CALLED A FORD DEALERSHIP AND THE SERVICE REPRESENTATIVE TOLD ME THAT IT SOUNDED LIKE A FUEL FILTER. C'MON FORD, YOU KNOW THERE IS A PROBLEM, HERE. I AM GOING TO THE DEALERSHIP TOMORROW, MONDAY, AND WILL INSIST ON THIS PROBLEM BEING FIXED WITHOUT ANY COST TO ME. I URGE EVERYONE TO CALL FORD AT 800-392-3673. THIS IS A VERY DANGEROUS DEFECT. THERE IS NO WARNING BEFORE THE CAR LOSES ALL ACCELERATION.

THE SEAT BELT WARNING AIR BAG LIGHT CAME ON AND WON'T GO OFF. IT HAPPEN BACK IN AUG 2011 AT 40,598 MILES NOW TWO YEARS LATER AT 53,631 SAME PROBELM AGAIN. I FILED A COMPLAINT THEN AND NOW ONCE AGAIN , WHEN ARE YOU PEOPLE GOING TO MAKE FORD FIX THESE CARS RIGHT. IF YOU LOOK AT ALL THE COMPLAINTS FILED CONCERNING THE SEAT BELT PROBELM IT WOULD SEEM TO ME THAT YOU ARE DOING ABSOULETY NOTHING EXCEPT LETTING THESE CAR MANUFACTURES GIVE US CONSUMER A BUNCH OF BS AND CHARGE US AND ARM AND LEG TO FIX SOME THING THAT SHOULDN'T BE FAILING THAT SOON. I MEAN COME ON IN 13,000 MILES AND IT FAILS AGAIN. IT WILL COST ME ANOTHER $450.00 TO FIX THE SAME PROBELM AND IF I DON'T THE AIR BAG SYSTEM WILL NOT WORK SO WHERE DOES THAT LEAVE ME???

I WAS DRIVING DOWN HIGHWAY 27 WHEN ALL OF A SUDDEN MY MILAN LOST ACCELERATION AND WOULD NOT KEEP CURRENT SPEED. I DRIFTED OVER TO THE SIDE OF THE ROAD WHEN IT TURNED OFF COMPLETELY. THE AC/RADIO/WINDOWS STILL WORKED BUT THE CAR WOULD NOT CRANK BACK UP. THE ENGINE FELT LIKE IT WAS SHAKING WHILE TRYING TO START IT BACK. AFTER ABOUT 5-10 MINUTES THE CAR STARTED RIGHT BACK UP AND HAD NO OTHER ISSUES UNTIL ABOUT 3 DAYS LATER. I THOUGHT IT MIGHT BE BAD GASOLINE SO I DID PURCHASE A FUEL CLEANER TO SEE IF THAT WOULD HELP. THE PROBLEM CAME BACK ANOTHER 2 DAYS LATER WHERE IT WOULD LOSE ACCELERATION AND JUST DRIFT TO A STOP. SAME ISSUE OF HAVING TO WAIT A FEW MINUTES BEFORE THE CAR WOULD START BACK UP AGAIN. THE CAR IS NOW COMPLETELY PARKED AT MY PARENTS HOUSE SINCE I CAN NOT TRUST WHEN THE CAR WILL WORK OR NOT WORK. I HAVE TWO SMALL CHILDREN AND CANNOT BE REAR ENDED BECAUSE THIS ISSUE IS HAPPENING.

I'VE EXPERIENCED SEVERAL INSTANCES OF MY VEHICLE STALLING WHILE IN MOTION AT VARIOUS SPEEDS (30-65 MPH). AT THE DEALERSHIP IT WAS DETERMINED THAT THE PROBLEM IS WITH THE THROTTLE & THE PART IS ON BACK ORDER. IT IS MY ONLY MEANS OF TRANSPORTATION & CANNOT GET IT REPAIRED. DESPITE THE LOW MILEAGE, I AM BEING TOLD THAT THIS IS NOT COVERED UNDER THE MANUFACTURER'S WARRANTY. THIS ISSUE IS NOT DUE TO WEAR & TEAR BUT TO A MANUFACTURER'S MECHANICAL FAILURE. WHY IS THE CONSUMER RESPONSIBLE FOR THE REPAIRS TO A PREEXISTING PROBLEM IN THESE CARS?

DRIVING ALONG, ALL OF A SUDDEN MY CAR SLOWED, MY GAS PEDAL BECAME UNRESPONSIVE (WOULD NOT ACCELERATE), THE RPM'S WOULD NOT EVEN GO TO 1000, WOULD STAY BELOW THAT. WHEN I PLACED THE CAR IN PARK, THE MOTOR BEGAN TO SHAKE. AS SOON AS THE CAR LOST SPEED THE WRENCH LIGHT CAME ON. AFTER STOPPING AND TURNING OFF THE CAR AND RESTARTING, THE WRENCH LIGHT WAS GONE AND CAR RAN FINE. THIS HAPPENED TO ME 3 DAYS IN A ROW AT DIFFERENT SPEEDS, DIFFERENT MILES IN BETWEEN OCCURRENCES. TOOK THE CAR TO MY TRUSTED MECHANIC ( AFTER SECOND OCCURRENCE), THEY COULD NOT FIND THE PROBLEM. AFTER THE THIRD OCCURRENCE I TOOK IT TO THE FORD DEALERSHIP AND THEY KNEW WHAT THE ISSUE WAS RIGHT AWAY AND FIXED IT IN LESS THAN AN HOUR AND PROCEEDED TO CHARGE ME $171.00 FOR THE THROTTLE BODY AND $330.00 IN LABOR FOR AN HOUR OF WORK. PLEASE KEEP INVESTIGATING AS THIS IS VERY DANGEROUS AND SEEMS TO BE A COMMON PROBLEM WITH THIS CAR. I WAS ON A HIGHWAY TWICE AND WAS FORTUNATE TO GET INTO A MIDDLE TURN LANE BEFORE BEING REAR ENDED. IT WAS A CLOSE CALL AND VERY SCARY AS I WAS POWERLESS TO DO ANYTHING BUT STOP THE CAR ON A VERY BUSY ROAD AND PRAY TO NOT GET IN AN ACCIDENT. IT IS UNFAIR THAT I HAD TO PAY ALMOST $600 TO REPLACE A DEFECTIVE PART. THE MANUFACTURER SHOULD BE RESPONSIBLE.

MY DAUGHTER WAS DRIVING MY 2009 MERCURY MARINER AT A SPEED OF 25 MPH. THE STEERING WHEEL BASICALLY LOCKED UP. NO WARNING. I CHECKED ONLINE AND THERE ARE NUMEROUS COMPLAINTS ABOUT THIS HAPPENING. THIS IS AN OUTRAGE! IF SHE OR I WOULD HAVE BEEN ON THE HWY AT A HIGH RATE OF SPEED WE WOULD HAVE BEEN KILLED. I HAVE THREE GRANDDAUGHTERS WHO RIDE IN THIS VEHICLE AS WELL. I JUST BOUGHT THIS VEHICLE JANUARY 2012. IT ONLY HAS 63300 MILES. I TAKE IT IN TO THE FORD DEALER FOR SERVICE CHECK UPS AND OIL CHANGES. I DO TAKE GOOD CARE OF IT. I HAVE SEEN ONLINE REPAIR COULD BE OVER 5K. THIS IS A HUGE SAFETY ISSUE!!! WHY HASN'T THIS BEEN RECALLED WITH SO MANY ONLINE COMPLAINTS?

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER AND RESTARTED THE ENGINE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE INSPECTED WHERE THE VEHICLE WAS DIAGNOSED WITH THROTTLE BODY ISSUES. THE VEHICLE WAS THEN TAKEN TO THE DEALER WHERE THE FAILURE WAS UNABLE TO BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR REPAIRS. THE VEHICLE WAS TAKEN NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.

STOP AT RED LIGHT AND THE CAR REFUSE TO ACCELERATE. HAD TO COAST TO THE SIDE OF THE ROAD. WHEN CAR IS CUT OFF AND TURN BACK ON IT WILL RUN FOR A LITTLE WHILE AND DOES THE SAME THING AGAIN. KIDS IN THE CAR ON THE SIDE OF THE ROAD. WHEN I FIRST GOT THE CAR THE TRANSMISSION WENT OUT, HAD IT LESS THAN 2 WKS. NOW THIS IS HAPPENING, COST OVER 600.00 DOLLARS FOR SOMETHING THAT IS MANUFACTURED SCREW UP. I NEED MY CAR TO GET KIDS TO SCHOOL AND WORK. ALL THESE COMPLAINTS ABOUT THE SAME PROBLEM NEEDS A RECALL VERY QUICK BEFORE SOMEONE GETS INTO AN ACCIDENT. *TR

I WAS IN THE MEDDLE LANE OF A FOUR LANE HIGHWAY WHEN I LOST ALL MY ACCELERATION. THE MOTOR WAS STILL RUNNING BUT I COULD NOT GO ANYWHERE. WHEN I GOT OFF THE HIGHWAY I RESTARTED THE CAR BUT EVERY FEW MILES IT WOULD DO THE SAME THING. AM TOLD THAT IT IS A BAD THROTTLE BODY AND FORD HAS KNOWN ABOUT IT FOR YEARS BUT IS NOT DOING ANYTHING ABOUT IT. IT IS GOING TO GET PEOPLE KILLED ! MY PART COST OVER 600.00 SO IT SETS IN THE DRIVE. *TR