MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 MERCURY SABLE- OXNARD, CA
THIS HAS CAUSED ME MUCH PROBLEMS AS MY BROTHER NO LONGER LET'S ME DRIVE MY MOM'S CAR THINKS HE'S RUNNING THE SHOW WHICH IS QUICKLY CHANGING... PULLED INTO GARAGE AT 2 MILES A HOUR. SPEED RAPIDLY CHANGED COULDN'T STOP CENTER PINGED THE WASHER AND DRYER END OF THEM. I'M VERY SICK AND UNABLE TO GO TO ALL MY DOCTORS APPOINTMENTS. THANK YOU MERCURY! *JS
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- VICKSBURG, MS
VEHICLE LOOSING POWER AND THE CHECK ENGINE LIGHT COMES ON, U WILL HAVE TO SHUT VEHICLE OFF AND RE CRANK IT. *JS
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- LA VERGNE, TN
I WAS LEAVING A SOCCER GAME AND THE CAR WENT TO ABOUT 40 MPS AND THE WRENCH LIGHT CAME ON AND THE PEDAL WENT LIMP. I PULLED OVER AND STOPPED THE CAR AND THE CAR STARTED SHAKING LIKE IT WAS OUT OF TIME. I PUT IT IN PART AND SHUT OFF THE CAR WHEN I TURNED THE CAR BACK ON THE LIGHT WAS OFF. I WAS ABLE TO DRIVE 20 MILES BACK AND FORTH AND THEN IT DID THE SAME THING AGAIN. I HAVE TAKEN IT TO RUN THE CODES AND THERE WERE NONE. TODAY 8/31/13 IT DID THE SAME THING AGAIN AND NOW FINALLY THE ENGINE LIGHT CAME ON. CODES WERE RAN AT AUTOZONE AND P1212 THROTTLE BODY SENSOR FINALLY SHOWED UP. I HAD ALREADY CHECKED THE WEB THE FIRST TIME THAT IT DID IT AFTER TALKING WITH A MECHANIC THAT WORKS AT FORD AND HE TOLD ME WHAT IT WAS AND THAT THERE WAS NO RECALL. I AM VERY UPSET. I JUST PURCHASED THIS CAR LESS THAN THREE MONTHS AGO!!! SINGLE MOM SOMEONE HELP!!! *JS
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- PORT ST LUCIE, FL
WHILE DRIVING ON I-95 AT 70 MPH SUDDENLY LOST POWER. WAS ABLE TO COAST ONTO AN EXIT RAMP. AFTER SEVERAL MINUTES WAS ABLE TO RESTART THE START TEH VEHICLE AND DROVE A SHORT DISTANCE ON CITY STREET AT 45 MPH WHEN VEHICLE DECELERATED AGAIN AND STALLED. WHEN CALLED DEALER INDICATED IT WAS LIKLEY A FAILED THROTTLE BODY, SUGGESTING IT IS NOT AN UNUSUAL PROBLEM. WHEN TOWED TO THE SHOP, THEY DID DETERMIN THE PROBELM WAS TEH THROTTLE BODY AND REPLACED IT. REPAIR WAS $550. FORTUNATELY THIS OCCCURED DURING THE DAY, BUT WAS ON A HEAVILY TRAVELED HIGHWAY AND COULD HAVE RESULTED IN AN ACCIDENT OR INJURY WITH THE SUDDEN LOSS IN SPEED.
Source: NHTSA WEB SITE -
2011 MERCURY MILAN- SAINT CHARLES, MO
I WAS DRIVING APPROX 25MPH WHEN MY VEHICLE SUDDENTLY STARTED JERKING BACK AND FORTH, THERE WAS NO ACCELERATION, AND THE WRENCH LIGHT CAME ON. I PULLED OVER TO THE SIDE OF THE ROAD AND TURNED OFF THE CAR. WHEN I TURNED IT BACK ON MINUTES LATER, IT SEEMED TO BE BACK TO NORMAL. I PROCEEDED DOWN THE ROAD AND MADE IT ABOUT 3/4 MILE WHEN IT DID IT AGAIN, THIS TIME IN THE MIDDLE OF THE INTERSECTION. I WAS ABLE TO COAST THROUGH AND PULL INTO A PARKING LOT. THE DEALER TOWED IT IN AND SAID IT IS THE ENGINE THROTTLE BODY. THEY STATE THE PART IS ON NATIONAL BACKORDER UNTIL NOVEMBER (3 MONTHS AWAY!), WITH 25,000 CARS CURRENTLY WAITING FOR THIS PART. I DON'T SEE HOW THERE CAN BE THIS HUGE OF A PROBLEM BUT NO RECALL YET. FORD REALLY NEEDS TO TAKE RESPONSIBILITY FOR THIS MALFUNCTION.
Source: NHTSA WEB SITE -
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2011 MERCURY MILAN- POLO, IL
DRIVING AT HIGHWAY SPEED, I LOST THE ABILITY TO USE THE THROTTLE. THE ENGINE RAN, BUT DID NOT RESPOND TO THE PEDAL. I WAS FORCED TO PULL THE CAR OVER, IN TRAFFIC, AND RESTART THE CAR. ONCE THE CAR WAS RESTARTED, I WAS ABLE TO ACCELERATE.
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- GRAND HAVEN, MI
ON SEVERAL OCCASIONS THE VEHICLE WOULD SUDDENLY LOOSE POWER FROM HIGHWAY SPEEDS AND LIMP TO THE SIDE OF THE ROAD. A LIGHT WOULD COME ON THAT LOOKED LIKE A WRENCH. ONCE THE VEHICLE WAS STOPPED AND RESTARTED I WAS ABLE TO MOVE ON NORMALLY UNTIL THE NEXT EPISODE WHICH BEGAN TO COME MORE FREQUENTLY. AFTER THE FIRST INCIDENT I IMMEDIATELY WENT TO MY FORD DEALER AND SPOKE TO SOMEONE IN SERVICE WHO TOLD ME THEY COULD HOOK THE CAR UP TO THE COMPUTER BUT SINCE THE WRENCH LIGHT WENT OUT IT WOULD MOST LIKELY SHOW NOTHING AND I WOULD HAVE TO PAY $100 FOR THIS SERVICE. I HAVE AN EXTENDED WARRANTY WITH A $100 DEDUCTIBLE THAT WAS GOING TO RUN OUT IN 400 MILES. I HAVE THE VEHICLE IN RIGHT NOW AND THEY JUST CALLED AND TOLD ME THE THROTTLE BODY NEEDS TO BE REPLACED AND IT IS NOT COVERED UNDER THE EXTENDED WARRANTY AND WILL COST ME OVER $500.
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- MARCELLUS, MI
THE LEFT SIDE BRAKE AND TAIL LIGHT ARE NOT WORKING... CHANGED THE BULD. WAS INTERMITANT AT FIRST BUT IS NOW OUT. IN ORDER TO FIX... THE WHOLE TAILLIGHT ASSEMBLY HAS TO BE CHANGED FOR ABOUT 500.00!!! LOOKING ON THE INTERNET... IT SEEMS TO BE THAT THE LEFT ONE HAS A HUGE PROBLEM!! DANGEROUS FOR EVERYONE.
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- SHELBYVILLE, KY
I WAS DRIVING MY CAR MERGING ON TO THE EXPRESSWAY IN A CONSTRUCTION ZONE AND AS SOON AS I GOT ON THE CAR COMPLETELY LOST POWER. I COULD NOT PUSH ON THE GAS OR ANYTHING. LUCKILY THERE WAS AN OPENING IN SOME CONES FOR ME TO BARELY HAVE ENOUGH POWER TO GET OUT ON ONE LANE OF TRAFFIC IN A CONSTRUCTION ZONE IN MORNING RUSHING HOUR TRAFFIC. I HAD TO TURN MY CAR OFF AND LUCKILY IT CAME BACK ON. I HAVE READ ONLINE THAT THIS HAS BEEN HAPPENING TO SO MANY PEOPLE THAT THE PART IS ON NATIONAL BACK ORDER. THIS IS CRAZY! I HAD MY 1 YEAR OLD DAUGHTER IN THE CAR AND WE COULD HAVE BEEN HIT. THIS IS COMPLETELY UNSAFE!
Source: NHTSA WEB SITE -
2011 MERCURY MILAN- MILAN, MO
I WAS ON THE INTERSTATE GOING 70 MILES AN HOUR AND THE ENGINE JUST QUIT THIS WAS THE SECOND TIME IT HAD HAPPENED THE FIRST TIME I HAD MY GRANDAUGHTER AND 2 GREAT GRANDCHILDREN IN THE CAR WITH ME AND WAS GOING 60 MILES AN HOUR AND THE ENGINE JUST STOPPED COULD NOT GIVE IT GAS PULLED OVER TO THE SIDE OF THE ROAD AND SHUT THE CAR OFF AND STARTED IT BACK UP AND MADE IT HOME. THE SECOND TIME I WAS ON THE INTERSTATE GOING 70 MILES AND HOUR AGAIN HAD TO PULL OVER TO THE SIDE STOP VEHICLE AND RESTART, THANK GOD I WAS NOT IN THE TRAFFIC AT COLUMBIA MISSOURI IN THE TRAFFIC WHILE TAKING MY GRANDAUGHTER TO THE DOCTOR. THE THIRD TIME IT HAPPENED I WAS TAKING MY DAUGHTER TO COLUMBIA TO THE DOCTOR AND AGAIN IT QUIT WHILE GOING 70 MILES AN HOUR HAD TO PULL OFF THE BUSY HIGHWAY AND STOP THE CAR. IT HAPPENED A 4TH TIME ON MY HUSBAND WHILE TAKING MY DAUGHTER TO THE HOSPITAL ON HIS WAY TO COLUMBIA THIS IS WITHIN 5 WEEKS SO IT IS HAPPENING ABOUT ONE TIME A WEEK BOTH OUR DAUGHTER AND GRANDAUGHTER WILL BE MAKING REGULAR TRIPS TO THE HOSPITAL AND I ALSO TRAVEL A LOT WITH THE GRAND CHILDREN WHO ARE 4 YEARS OLD AND 6 MONTHS OLD THEY ARE IN THIS VEHICLE DAILY, AND IT SCARES ME THAT I MAY NOT BE ABLE TO GET OUT OF THE WAY WHEN GOING AT THESE SPEEDS AND WHAT IF I'M PASSING ANOTHER CAR AND IT JUST DIES AND I CAN'T GET OUT OF THE WAY? FORD MOTORS IS AWARE OF THIS PROBLEM WHY NOT FIX IT, BEFORE SOMEONE GETS KILLED, WE TAKE DRUNK DRIVER OFF THE ROAD, BUT THIS IS JUST AS DANGEROUS. FOR SAFETY DO I NEED TO JUST PARK IT IN GARAGE, OUR GOLF CART IS MORE DEPENDABLE, SHOULD I JUST PARK THIS VEHICLE WHICH I JUST PURCHASED I CAN'T AFFORD ANOTHER ONE WE ARE BOTH RETIRED WE HAVE 2 FORD VEHICLES AT THIS TIME AND DROVE OUR LAST FORD TRUCK FOR OVER 10 YEARS.
Source: NHTSA WEB SITE