MERCURY Complaints

TL* THE CONTACT OWNS A 2000 MERCURY SABLE. THE CONTACT STATED THAT THE BRAKE LIGHTS CONTINUOUSLY FAILED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 157,000 AND THE CURRENT MILEAGE WAS 159,000.

DRIVING 55 MPH CAR POWERS DOWN AND YELLOW WRENCH WARNING LIGHT GOES ON. CAR WILL NOT ACCELERATE. IMMEDIATELY PULL OVER TO PREVENT FROM GETTING REAR-ENDED. LET CAR SIT FOR TEN MINUTES AND RESTARTED. CAR TRAVELED .25 MILES BEFORE POWERING DOWN ONCE AGAIN. BROUGHT IT TO DEALERSHIP WHO SAID IT WAS THE WAS ELECTRONIC THROTTLE BODY. 650 DOLLARS LATER THE PROBLEM WAS FIXED. I SEE THAT THIS HAS AFFECTED A MULTITUDE OF FORD VEHICLES. UNFORTUNATELY, ONE OF THEM WAS MINE. FORD NEEDS TO ISSUE A RECALL FOR THIS PART. SOMEONE COULD SERIOUSLY BE HURT WHEN TRAVELING AT A HIGH RATE OF SPEED AND LOSING ENGINE POWER.

DRIVER'S SIDE DOOR WAS STRUCK BY A CHEVY ASTRO CARGO VAN GOING APPROXIMATELY 70 MILES PER HOUR ON THE HIGHWAY (D.C. BELTWAY) AND THE SIDE AIRBAGS DID NOT DEPLOY. A MARYLAND STATE TROOPER (WHO SAW THE CAR) AND THE MECHANIC AT THE AUTO REPAIR SHOP WHERE THE VEHICLE WAS TOWED BOTH SAID THE AIRBAGS SHOULD HAVE DEPLOYED. BOTH SAID IF THE AIRBAGS HAD WORKED, THE DRIVER WOULD NOT BE AS SEVERELY INJURED. *JB

THE INTERIOR DOOR HANDLE CRACKED INSIDE THE DOOR PANEL. THE DOOR CANNOT BE OPENED FROM THE INSIDE. THIS IS VERY DANGEROUS IF THERE WAS AN EMERGENCY SITUATION I WOULD NOT BE ABLE TO EXIT MY VEHICLE WITHOUT ROLLING THE WINDOW DOWN AND OPENING HANDLE FROM OUTSIDE CAR. THESE HANDLES SHOULD NOT BE MADE OUT OF PLASTIC! *JB

ON AUGUST 30TH, 2013, THE VEHICLE ENGINE WOULD NOT RUN OVER 2000 RPM DURING A DRIVE AT 40 MPH NO MATTER HOW HARD PUSH THE GAS PADDLE. AFTER PUSHED THE BRAKE, SLOWED DOWN AND STOPPED THE VEHICLE, ENGINE STILL WOULD NOT RUN OVER 2000 RPM. THEN I PUT THE SHIFT IN PARKING, TURN OFF ENGINE (USING KEY), RESTART IT, THE ENGINE HAD CHOKE SOUND AND WOULD NOT RUN OVER 1500 RPM. AFTER THAT A GENTLE MAN HELPED ME TO PARK MY CAR IN HIS DRIVEWAY. I CALLED THE DEALERSHIP AND HAD THE TOW TRUCK TOWED THE VEHICLE. WHEN THE INCIDENT HAPPENED, IT HAD ME, MY WIFE AND 2 CHILDREN IN THE CAR, AND HAPPENED WHEN I DROVE THE VEHICLE ACROSS THE RAILROAD CROSS. AFTER 4 DAYS INCLUDING WEEKENDS, THE DEALERSHIP TARGET THE PROBLEM IS THE THROTTLE BODY ASSEMBLY. *JB

WHILE ATTEMPTING TO ACCELERATE, THE VEHICLE APPEARED TO STALL AND THE WRENCH INDICATOR SHOWED ON THE DASH. THE VEHICLE HAD NO POWER AND IDLED VERY ROUGH. AFTER PULLING OFF THE ROAD I SHUT THE CAR OFF AND RESTARTED IT, THE INDICATOR LIGHT WAS STILL ON AND I HAD NO THROTTLE. THE ONLY WAY I WAS ABLE TO GET THE VEHICLE TO MOVE WAS TO CLEAR THE CODE USING A CODE READER. THIS ALLOWED ME TO GET THE VEHICLE SAFELY HOME. I WAS ABLE TO DRIVE IT TO THE DEALER HOWEVER, SINCE I CLEARED THE CODE TO MAKE THE VEHICLE OPERATIONAL THEY WOULD NOT CORRECT THE ISSUE BECAUSE THEIR DIAGNOSTIC EQUIPMENT DIDN'T SEE ANYTHING WRONG. EVEN WITH ME PROVIDING THEM THE CODE THAT WAS INDICATED (P2112) AND OFFERING TO PROVIDE THEM THE TSB THAT WAS ISSUED AND THE NHTSA #. *JB

TL- THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH THE STEERING WHEEL WOULD NOT RETURN TO THE NORMAL POSITION AFTER MAKING A RIGHT OR LEFT TURN. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THE STEERING SHAFT WAS CORRODED. THE TECHNICIAN LUBRICATED THE STEERING SHAFT AND STATED THAT IF THE FAILURE CONTINUED THE STEERING SHAFT WOULD HAVE TO BE REPLACED. THE FAILURE RECURRED ABOUT A MONTH LATER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. DA *JB

WAS DRIVING VEHICLE ON EXPRESSWAY ABOUT 60 MPH IN FAST LANE, LOST ALL ACCELERATION. I WAS STILL TRYING TO ACCELERATE AND THE SPEED WAS DROPPING AND I HAD TO CROSS THREE LANES OF TRAFFIC TO GET TO THE SIDE OF THE ROAD. THE WRENCH LIGHT WAS ON AND I TURNED THE CAR OFF. I DECIDED TO TRY TO MOVE A LITTLE FATHER UP TO A WIDER SHOULDER SO I STARTED THE CAR AGAIN AND THE WRENCH LIGHT WAS OUT AND IT SEEM TO RUN OK. I WAS VERY BLESSED THAT I MOVED TO THE SIDE WITHOUT BEING HIT BY ALL THE BIG TRUCKS AND CARS AROUND ME. THE DEALER TELLS ME IT IS THE THROTTLE AND I DO NOT HAVE EXTENDED WARRANTY AND MY WARRANTY HAS RUN OUT. I AM VERY CONCERNED AS I SEE THERE ARE OTHER COMPLAINTS OF THIS NATURE WITH THIS CAR. I COULD HAVE BEEN RUN OVER BY A TRUCK OR CAUSED A LOT OF CARS TO CRASH AND KILL A LOT OF PEOPLE WHEN THIS HAPPENED. I TRANSPORT GRANDCHILDREN FOUR DAYS A WEEK IN THIS CAR AND I AM VERY CONCERNED THAT THIS HAS NOT BEEN RECALLED AND FIXED. MY LAST MERCURY I HAD 13 YEARS AND NEVER HAD SUCH A SCARE. WHAT WILL IT TAKE FOR FORD TO DO SOMETHING ABOUT THIS? A REAR END COLLISION WITH A FIRE TO KILL A LOT OF PEOPLE ON THE EXPRESSWAY? *JB

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS INTERMITTENTLY FAILED. THE CONTACT ALSO MENTIONED THAT THE AIR BAG LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE HEADLIGHT CONTROL MODULE AND SEAT BELT RETRACTOR ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 58,000. UPDATED 10/17/13*CN

ON AT LEAST 4 SEPARATE OCCASIONS, WE WERE DRIVING (TWO TIMES GOING ABOUT 60 MPH, THE OTHER TWO TIMES ABOUT 30 MPH) AND THE ENGINE SEEMED TO SEIZE UP OR WOULD LOSE ACCELERATION. THE WRENCH LIGHT COMES ON EACH TIME AND WE ARE NOT ABLE TO ACCELERATE. WE HAD TO COAST TO THE SIDE OF THE ROAD (EXTREMELY DANGEROUS ON BUSY HIGHWAYS TO GET OVER TO THE SIDE OF THE ROAD WITH NO POWER). ONCE TO THE SIDE OF THE ROAD, WE TURNED THE CAR OFF AND WAITED A COUPLE OF MINUTES. ONCE WE TURNED THE CAR BACK ON, IT SEEMED TO WORK PROPERLY AGAIN. WE TOOK THE CAR TO A FORD DEALERSHIP TO HAVE THEM LOOK AT IT. THE ERROR CODE DID NOT REGISTER SO DID NOT KNOW WHAT TO FIX.