MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2004 MERCURY GRAND MARQUIS
    - YOUNGSVILLE, NY

    TL* THE CONTACT OWNS A 2004 MERCURY GRAND MARQUIS. THE CONTACT WAS COMPLETING A TURN AT APPROXIMATELY 5 MPH WHEN THE STEERING WHEEL BECAME EXTREMELY HARD TO TURN. THE CONTACT CHECKED THE POWER STEERING FLUID BUT THE FLUID WAS AT THE PROPER LEVEL. THE CONTACT THEN ADDED A LUBRICANT SPRAY TO THE STEERING COLUMN. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED OR DIAGNOSED. THE MANUFACTURER WAS NOT INFORMED OF THE ISSUE. THE FAILURE MILEAGE WAS 53102.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MARINER
    - BOWIE, MD

    I HAVE 2012 MERCURY MARINER AND IVE HAD ISSUES WITH MY CAR GOING LIMP. WHEN IM DRIVING UPHILL, MY CAR LOSES POWER, THE WRENCH LIGHT COMES ON AND I HAVE TO PULL OVER (COAST OVER) TO THE SIDE OF THE ROAD AND TURN OFF MY ENGINE AND RESTART MY CAR. THE DEALER SAID IT WAS THROTTLE BODY. EVEN THOUGH MY CAR IS UNDER THE MILEAGE WARRANTY, IT IS JUST OVER THE 3 YEAR WARRANTY. IT WILL COST $436 TO REPAIR/REPLACE. MY CAR LOST ACCELERATION POWER WITHOUT WARNING AND PUT ME IN DANGEROUS SITUATIONS SEVERAL TIMES.

    Source: NHTSA WEB SITE
  • 2010 MERCURY MARINER
    - JACKSON GAP, AL

    WE WERE TRAVELING DOWN THE HIGHWAY AT 60 MPH WHEN THE ENGINE WENT DEAD LIKE THE SWITCH WAS CUT OFF. I TRIED TO RESTART THE ENGINE AND IT WOULD TRY TO START THEN GO DEAD. I DID THIS 10 TIMES AND IT FINALLY STARTED. I TOOK IT DIRECTLY TO THE LOCAL FORD DEALER. A COMPUTER CHECK DID NOT SHOW ANY PROBLEM. THE DEALER SAID HE DID NOT KNOW WHAT TO WORK ON AND SAID TO RETURN IT WHEN IT HAPPENS AGAIN.

    Source: NHTSA WEB SITE
  • 2003 MERCURY GRAND MARQUIS
    - LITTLE ROCK, MS

    TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE CONTACT USED THE EMERGENCY HAZARD LIGHTS UNTIL REACHING HER DESTINATION. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE INCIDENT. THE APPROXIMATE FAILURE MILEAGE WAS 123900.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MERCURY MARINER
    - ALPHARETTA, GA

    UPON ACCELERATING, VEHICLE STALLED. OCCURRED ON AUG 29 AND AGAIN ON SEPT 4. HAD TO GLIDE TO A STOP ON HIGHWAY SHOULDER, PUT CAR IN PARK, TURN OFF, AND RESTART. I'VE HAD INTERMITTENT ISSUES FOR A WHILE WHERE CAR DOESN'T ACCELERATE WHEN PUSHING ON THE ACCELERATOR, THEN IT LURCHES FORWARD. FORD DEALERSHIP SAID IT WAS THROTTLE BODY AND REPAIRED IT. UPON LOOKING ONLINE, THIS SEEMS TO BE AN ONGOING ISSUE WITH CERTAIN ESCAPES AND MARINERS. *JB

    Source: NHTSA WEB SITE
  • 2004 MERCURY GRAND MARQUIS
    - TRUMANSBURG, NY

    HARD TO STEER, THEN A BINDING, MORE PRESSURE NEEDED TO TURN STEERING WHEEL. THEN STEERING SEEMED TO RETURN TO "NORMAL". NOTICED A LARGE AMOUNT OF CORROSION ON STEERING SHAFT U-JOINT. *JB

    Source: NHTSA WEB SITE
  • 2009 MERCURY MARINER
    - CROWN POINT, IN

    WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE LOST ALL THROTTLE. THE ENGINE CONTINUED TO RUN. PULLED OVER AND PLACED THE VEHICLE IN PARK. PRESSED ON ACCELERATOR BUT NOTHING HAPPENED. IT WOULD NOT REV THE ENGINE. RESTARTED THE VEHICLE AND THE THROTTLE WORKED PROPERLY. THIS HAPPENED TWICE TODAY. *JB

    Source: NHTSA WEB SITE
  • 2009 MERCURY MILAN
    - WORCESTER, MA

    TL* THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC, WHO STATED THAT THE THROTTLE BODY WAS DEFECTIVE. THE MECHANIC RE-CALIBRATED THE THROTTLE BODY BUT IT DID NOT REMEDY THE STALLING FAILURE. THE CONTACT DID NOT TAKE THE VEHICLE TO DEALER OR CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS 45,000. THE VIN WAS NOT AVAILABLE.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2010 MERCURY MILAN
    - WINCHESTER , VA

    I WAS DRIVING ON THE INTERSTATE AT 72 MILES PER HOUR IN MY 2010 MERCURY MILAN WHEN THE CAR LOST ALL POWER. I WAS ABLE TO COAST TO THE SHOULDER WITHOUT INTERFERING WITH OTHER TRAFFIC. IT WAS VERY FRIGHTENING AND I WAS VERY FORTUNATE THAT TRAFFIC WAS NOT CLOSE AND I WAS ABLE TO MANEUVER OFF THE ROAD SAFELY. SINCE THIS FIRST EPISODE MY MERCURY MILAN HAS DONE THIS ANOTHER 3 TIMES. *JB

    Source: NHTSA WEB SITE
  • 2010 MERCURY MILAN
    - TAVARES, FL

    TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT WAS DRIVING 35 MPH AND WAS ADVISED THAT THE REAR DRIVER'S SIDE BRAKE LIGHT WAS INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE LIGHT ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 50100.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE