MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 MERCURY MILAN- EDGEWATER, MD
WHILE DRIVING 50 MPH ON A HIGHWAY, THE VEHICLE SUDDENLY WITHOUT WARNING LOSS ALL PROPULSION AND STARTED TO SPUTTER VIOLENTLY. I NOTICED THE "WRENCH" LIGHT INDICATOR WAS ILLUMINATED AND LUCKILY COASTED WITH NO PROPULSION TO A SAFE AREA ON THE HIGHWAY SHOULDER TO PULL OVER. I SHUT THE ENGINE OFF FOR A MINUTE AND RESTARTED VEHICLE AS NORMAL AND NO "INDICATOR LIGHT" HAD ILLUMINATED. THE VEHICLE APPEARED TO BE OPERATING AS NORMAL AT THIS POINT. LATER I HAD THE CODES PULLED FOR THE INCIDENT ON MY VEHICLE AND WAS TOLD IT INDICATED A THROTTLE BODY FAILURE. THIS OCCURRED 3 TIMES OVER THE LAST SEVERAL WEEKS. AFTER DOING A SEARCH ON THE INTERNET, I FOUND NUMEROUS INCIDENTS OF THE EXACT SAME DESCRIPTION I HAVE HERE. THERE MUST BE AN INHERENT DEFECT OF THE PART USED IN THESE VEHICLES.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- CHARLOTTE, NC
AFTER REPLACING MY CAR BATTERY, THE SERVICE LIGHT FOR THE THROTTLE BODY TRANSMISSION CAME ON. WHEN I WENT TO DRIVE OFF THERE WAS NO ENGINE POWER.
Source: NHTSA WEB SITE -
2005 MERCURY SABLE- BETHEL PARK, PA
WHILE DRIVING THE VEHICLE IN NEIGHBORHOOD SITUATIONS OR OTHER SITUATIONS THE VEHICLE ACCELERATES ON ITS OWN BEYOND THE ON THE DESIRED SPEED THIS CAUSES THE CAR TO BE DIFFICULT TO CONTROL AND VERY DIFFICULT TO STOP INCREASES THE STOPPING DISTANCE NEEDED TO AVOID AN ACCIDENT TO STOP AT A RED LIGHT OR STOP SIGN IT ALSO CAUSES THE ENGINE TO RACE EVEN WHEN PLACED IN NEUTRAL. RECENTLY WHY STOP AT A STOP SIGN THE CAR WAS PUSHING IT SOUTH FORWARD SO HARD I HAD A HARD TIME KEEPING IT STOP AND IT ACTUALLY MOVED ME BEYOND THE STOP SIGN INTO A ONCOMING TRAFFIC. EXTREMELY DANGEROUS SITUATION THERE WILL B FATALITIES IF THIS IS NOT CORRECTED. THIS SPONTANEOUS ACCELERATION EVEN ALLOWS ME TO DRIVE UP HILLS WITHOUT HAVING MY FOOT PLACED ON THE GAS CAR WILL NOT SLOW DOWN OR STOP EASILY. THIS STARTED IN MARCH AND IT'S HAPPENING EVERYDAY CAUSING WEAR AND TEAR ON THE BRAKES IT MAKES IT DIFFICULT TO STEER AND I AM IN FEAR WHILE DRIVING. I'VE NOW STARTED TO DRIVE WITH THE BRAKES ON 100 PERCENT OF THE TIME IN ORDER TO KEEP THE CAR AT A CONTROLLABLE SPEED I'VE READ OTHER COMPLAINTS ON MINE SIMILAR TO THIS I BELIEVE IT'S A KNOWN ISSUE AND I'M HOPING FOR A SPEEDY RECALL BY FORD TO CORRECT THE CAUSE. SINCE THIS IS A KNOWN ISSUE AND AND I THINK THEY LINKED IT TO EITHER THE ACCELERATOR CABLES OR THE CRUISE CONTROL .WHILE DRIVING IN NEIGHBORHOOD TRAFFIC AT 25 MILES AN HOUR THE CAR CAN ACCELERATE ABOVE 50 VERY DANGEROUS!!!!!!
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- SAN ANTONIO, TX
TRAVELING TO WORK ON IH35N IN SAN ANTONIO WHEN ALL OF A SUDDEN I LOSE ALL POWER AND THE CAR SEEMS TO STALL, I TURN ON MY HAZARDS AND MAKE MY WAY TO THE SHOULDER WHILE PRAYING THE OTHER TRAFFIC MOVING AT SPEED DOESN'T PLOW INTO ME. ONCE ON THE SIDE OF THE ROAD THE CAR IS SHUDDERING AND SURGING FORWARD, RESTARTED THE CAR AND EVERYTHING SEEMED FINE, NOT EVEN A "CHECK ENGINE" LIGHT. SAME DAY ON THE WAY HOME FROM WORK (IH35S NEAR HWY 281 INTERCHANGE) AND THE ENGINE STALLS AGAIN, AT SPEED ON THE INTERSTATE BUT EVEN WORSE NOW BECAUSE OF THE INCREASED TRAFFIC THAT NEEDS TO BE DODGED WHILE I GET THE CAR ONTO A RAISED SHOULDER. RESTART THE CAR AND THIS TIME A "CEL" I DRIVE TO AUTOZONE FOR A CODE CHECK AND IT'S P2111 STUCK THROTTLE BODY. SUNDAY NIGHT CAR STARTS STALLING EVERY 50-100 FEET ON A FRONTAGE ROAD OF IH10 NEAR CALLAGHAN WHILE CRESTING A HILL AND NO CLEAR SIGHT LINES, LUCKILY I WAS NOT REAR ENDED. MANAGED TO NURSE IT, SURGING FORWARD SUDDENLY AND SPUTTERING TO A CREEP, INTO A LA QUINTA HOTEL PARKING LOT AND AWAIT A TOW.
Source: NHTSA WEB SITE -
2005 MERCURY MARINER- ROSEMEAD, CA
ON AUGUST,2013 I WENT GOT MY VEHICLE SMOGED . IT PASSES GOOD. THEN THE NEXT DAY I SEE ENGINE LIGHT AIR BAG LIGHT. THEN GOES OFF WHEN I STOP. SO I TRY TAKE TO A MECHANIC WHO I SPEND A GOOD LIKE ALMOST 800 STILL LIGHT IS ON NOW BOTTOM. NOW THE CAR DASH BOARD AND THE RADIO ARE SO HOT, IT FELT LIKE SOMETHING MAY CAUSE A FIRE! I WAS VERY SCARED! I WAS NEAR A LINCOLN DEALERSHIP WHO HAD A SERVICE CENTER IN DUARTE. CA. I NEVER KNEW. A PCM WAS A PART OF A TUNEUP! PLEASE THIS IS A 2300! AND I'M PUTTING OUT ANOTHER 1288!
Source: NHTSA WEB SITE -
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2009 MERCURY GRAND MARQUIS- ROCHELLE, IL
THE TIRES ON MY 2009, MERCURY MARQUIS, ARE DRY ROTTED. I HAVE ALSO NOTED THAT THERE ARE HOLES IN THE SIDEWALLS ON ALL OF THEM ALONG WITH A LARGE BULGE IN THE RIGHT PASSENGER, SIDE TIRE WALL WITH A TEAR AND LARGE HOLE WHERE THE BULGE IS. I HAVE BEEN TRYING TO LOOK UP ON THE WEB SITE TO SEE IF MY TIRES ARE IN THE RECALL LISTS WITH SOME DIFFICULTY. I SINCERLY HOPE YOU CAN HELP ME WITH THIS PROBLEM AS I AM AFRAID TO DRIVE NOW AND MY HUSBAND HAS SEVERE PARKINSONS DESEASE AND I AM AFRAID SOMETHING IS GOING TO HAPPEN TO HIM. THANK YOU! I WILL BE LOOKING FORWARD TO YOUR RESPONSE.
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- WEST MEMPHIS , AR
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER WHERE A DIAGNOSTIC WAS PERFORMED, WHICH LOCATED THE FAILURE AT THE THROTTLE BODY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND MILEAGE WAS 88,000. UPDATED 10/17/13*CN THE VEHICLE WAS REPAIRED ON SEPT 6, 2013
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 MERCURY GRAND MARQUIS- LEOMINSTER, MA
WHILE DRIVING HOME WITH MY WIFE AND GRANDDAUGHTER MY WIPERS STARTED TO GO ON IN DELAY MOOD AND MY LIGHTS TURNED ON.I WAS SHOCKED AT THIS BECAUSE MY WIPER SWITCH WAS IN THE OFF SETTING AND MY LIGHT SWITCH WAS IN AUTO SETTING AND IT WAS A BRIGHT SUNNY DAY.AFTER ABOUT TEN OR 15 MINUTES THE WIPERS STOPPED AND LIGHTS WENT OUT.A FEW DAY LATER I WAS GOING TO THE STORE AND IT STARTED ALL OVER WIPERS STAYING ON IN THE DELAY MOOD AND THIS TIME DID NOT STOP.I CALL MY BROTHER IN FLORIDA WHOM IS A AUTO TECH AND HE TOLD ME THAT IT SEEMED LIKE THE MULTIFUCTION SWITCH AND TOLD ME TO CHANGE IT OUT WHICH I DID.IT DID NOT RESOLVE THE ISSUE AND THE CAR REMAINS DOWN DUE TO THIS ISSUE.THERE IS ONLY 42300 ON THIS CAR WHICH MY FATHER GAVE ME AS A GIFT AND HE BOUGHT IT NEW FROM LEOMINSTER LINCOLN MECURY AND I FEEL THIS ISSUE IS A SAFETY PROBLEM WHICH COULD LEAD TO COMPLETE WIPER FAILING OR WORSE A CAR FIRE FROM SOME DEFECTIVE SYSTEM THAT CONTROLS THIS WIPER SYSTEM.CAR REMAINS DOWN AS OF THE WRITING OF THIS REPORT.DUE TO MYSELF BEING DISABLED AND ON S/S DISABILITY I DO NOT HAVE THE MONEY TO FIX THIS PROBLEM BECAUSE I FEEL A DEALER SERVICE TECH SHOULD TAKE THIS ISSUE FROM HERE.I HAVE DISCONECTED THE BATTEY AND THE CAR NOW SITS IN MY DRIVEWAY.
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- ALEXANDRIA, VA
WHILE DRIVING 65 MPH IN METRO DC RUSH HOUR TRAFFIC, THE VEHICLE SUDDENLY LOST POWER (ENGINE STILL RUNNING BUT NO ACCELERATION). I HAD TO CROSS OVER 4 LANES OF TRAFFIC TO REACH THE SHOULDER (VERY DANGEROUS). I TURNED THE VEHICLE OFF AND RESTARTED (SOUNDED LIKE IT WAS "FLOODED"). I TOOK THE VEHICLE TO THE DEALER FOR EVALUATION TODAY, BUT CAME ACROSS MANY COMMON COMPLAINTS ONLINE REGARDING THIS EXACT ISSUE AND ALSO LEARNED THAT NHTSA WAS CONDUCTING AN INVESTIGATION. I JUST WANTED TO ADD MY CASE TO THIS ISSUE. THIS COULD BE A VERY SERIOUS AND DANGEROUS PROBLEM AS IT HAPPENS AT HIGH SPEEDS AND THE VEHICLE SLOWS RAPIDLY.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- TALLASSEE, AL
TL* THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT STATED THAT THE DASHBOARD WAS CRACKED STARTING ON THE PASSENGER'S SIDE AND OVER TO THE DRIVERS SIDE. THE CONTACT MENTIONED THAT THE PASSENGER'S SIDE AIR BAG WAS LOCATED WHERE THE CRACKS WAS, WHICH WAS A SAFETY CONCERN. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS ADVISED THAT THE ENTIRE DASHBOARD NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 107,000. UPDATED 10/22/13 *CN UPDATED 10/30/13*LJ UPDATED 10/30/2013 *JS
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE