MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 MERCURY MILAN- MURPHYSBORO, IL
THIS HAS HAPPENED TO ME MANY TIMES OVER THE LAST MONTH AT LEAST 12 TIMES. THIS OCCURS AT VARIOUS SPEEDS, THE CAR WILL STALL OR NEARLY STALL. I AM UNABLE TO ACCELERATE. I HAVE TO COAST TO A SAFE LOCATION TURN THE KEY OFF PUT THE CAR IN PARK AND RESTART THE CAR. LUCKILY THE CAR HAS RESTARTED EVERYTIME. THE WRENCH WARNING LIGHT COMES ON AFTER THE NEAR STALL, BUT GOES OFF AFTER I RESTART THE CAR. WHEN I COME TO THE STOP THE ENGINE SEEMS TO BE TRYING TO RUN BUT HAS NO POWER AND THE IDLE IS VERY ROUGH. I WENT TO THE DEALER AND THEY SAID IT SOUNDS LIKE THE THROTTLE BODY. THIS SEEMS TO BE A KNOW PROBLEM BUT I DON'T SEE A RECALL ON IT? WHEN IT GOES INTO THE NEAR STALL I HAVE NO ACCELERATION AND PUTS ME IN A VERY DANGEROUS POSITION AS I TRY TO JOCKEY TO A SAFE LOCATION WITH NO POWER. *TR
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- PENSACOLA, FL
ENGINE DIED WHILE DRIVING WITH ENGINE AND WRENCH LIGHT COMING ON. TOOK TO DEALER AND FOUND DTC CODE P2111 WHEN TROUBLESHOOTING. DEALER FOUND INTERNAL FAULT WITH THROTTLE BODY. REPLACED THROTTLE BODY AND HAVE NOT HAD PROBLEM SINCE. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- SHELBYVILLE, KY
THE LIGHT TURNED GREEN AND I STARTED TO ROLL FORWARD TO GO, AND MY CAR JUST STOPPED. I DIDN'T NOT HAVE ENOUGH SPEED TO MOVE FROM THE SPOT I WAS IN. STUCK IN MORNING TRAFFIC I HAD TO TURN MY CAR OFF AND TRY TO RESTART IT. IT TOOK A FEW TURNS OF THE KEY AND IT FINALLY STARTED. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- MADISON HEIGHTS, MI
TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED AS THE WRENCH WARNING ICON ILLUMINATED. THE CONTACT MERGED TO THE SHOULDER AND SHUT OFF THE ENGINE MOMENTARILY. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNABLE TO BE REPLICATED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 60,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
1999 MERCURY COUGAR- MASSAPEQUA, NY
TL* THE CONTACT OWNS A 1999 MERCURY COUGAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THE ENGINE STALLED WITHOUT WARNING. THE CONTACT INSPECTED UNDER THE HOOD AND TIGHTENED THE BATTERY CABLE. THE VEHICLE RESTARTED AND RESUMED NORMALLY. THE FAILURE RECURRED UPON REACHING THE RESIDENCE. IN ADDITION, A STRONG ODOR OF FUEL EMITTED INSIDE OF THE VEHICLE WITH A SMALL AMOUNT OF LEAKAGE ON THE GROUND. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBERS 04V421000 ( FUEL SYSTEM, GASOLINE) AND 01V031000 (ELECTRICAL SYSTEM). THE VIN WAS NOT INCLUDED IN EITHER RECALL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER BUT HAD NOT BEEN DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 117,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2004 MERCURY GRAND MARQUIS- LOCKPORT, NY
VERY HARD TO TURN STEERING WHEEL. VEHICLE HAS BEEN SITTING IN MY DRIVEWAY FOR THE LAST 2 MONTHS AS ITS UNSAFE TO DRIVE WITH MY CHILDREN. *TR
Source: NHTSA WEB SITE -
2011 MERCURY MARINER- DALLAS, TX
I WAS DRIVING 65 MPH ON THE FREEWAY WHEN MY ENGINE STALLED. I COSTED TO THE SIDE, TURNED OFF MY CAR, AND RESTARTED THE ENGINE. MY SUV RAN NORMAL FOR THE NEXT 5 MILES BEFORE THE SAME PROBLEM OCCURRED. THIS TIME I WAS AT A LIGHT AND WAS ABLE TO STOP AND RESTART THE ENGINE. THE ENGINE STARTED, BUT WAS RUNNING SLOW AND THE GAS PEDAL WAS NON RESPONSIVE. I COASTED TO A SIDE STREET WHERE I TURNED OFF THE ENGINE. ONCE I TRIED TO RESTART THE ENGINE, IT TOOK ABOUT FOUR TIMES LONGER TO START THAN NORMAL. I PUT THE SUV IN DRIVE AND IT JUMPED SLOWLY AT A COSTING PAST WITH EVERY FLUCTUATION OF THE ENGINE RPM PACE. I WOULD HAVE HAD AN ACCIDENT IF THIS WOULD HAVE OCCURRED ON MY WAY HOME FROM WORK IN TRAFFIC. THANKFULLY IT WAS DURING THE DAY WITH LITTLE TRAFFIC. THE DEALERSHIP SEEMS TO THINK IT IS A PROBLEM WITH AN ELECTRONIC THROTTLE BODY. I WILL BE TRADING MY MARINER IN FOR A DIFFERENT CAR BECAUSE I DO NOT FEEL SAFE DRIVING THE SUV. I AM FORTUNATE THAT MY SUV STALLING DID NOT CAUSE AN ACCIDENT. HOWEVER, I'M SURE THERE ARE OTHERS WHO ARE LESS FORTUNATE. PLEASE HELP BY FORCING FORD TO RECALL THESE VEHICLES AND REPLACE THIS PART BEFORE THIS ISSUE CAUSES A FATAL ACCIDENT. THANK YOU.
Source: NHTSA WEB SITE -
2006 MERCURY MONTEGO- GORHAM, KS
EXPERIENCING ODD INSIDE TIRE WEAR ON REAR TIRES OF MY MERCURY MONTEGO. HAD OIL CHANGED AT DEALERSHIP SERVICE REP FROM DEALERSHIP SAID FORD ISSUED TSB 10-2-13, SEEMS FORD SHOULD BE ISSUING A RECALL TO FIX THIS PROBLEM BECAUSE IT CAME FROM THE FACTORY WITH IT. UNDER NORMAL DRIVING IT WOULD SEEM AS IF THIS PROBLEM WOULD NOT HAPPEN, IT WOULD HAVE TO BE A MANUFACTURING DEFECT.
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- MORO, IL
DRIVING TO WORK AT STEADY SPEED WHEN ALL OF A SUDDEN THE CAR LOST ACCELERATION. WHILE I WAS ABLE TO STEER TO THE SIDE OF THE ROAD, HAD I BEEN IN THE MIDDLE OF A TURN OR AN ENTRY ON THE HIGHWAY, IT COULD HAVE RESULTED IN AN ACCIDENT. PULLED OVER TO SIDE OF THE ROAD. TURNED OFF VEHICLE AND RESTARTED. DROVE ABOUT 1/3 MILE AND IT DID IT AGAIN. THIS TIME WHEN I PUT THE CAR IN PARK AND KEPT IT RUNNING IT FELT LIKE IT WAS TRYING TO JUMP OUT OF GEAR AND ACCELERATE WHICH WAS VERY SCARY. WE DETERMINED BY CALLING INTERNET IT WAS THE THROTTLE BODY. CALLED THREE FORD DEALERSHIPS WHERE THEY WERE ALL SOLD OUT AND BACK-ORDERED. WE FOUND ONE AT THE FOURTH AND PUT IT ON OURSELF IN 30 MINUTES. COST $180 P/N DS7Z9E926D.FORD NEEDS TO DO THE RIGHT THING AND RECALL THE AFFECTED VEHICLES AS THEY KNOW IT'S A PROBLEM. THEY HAVE MULTIPLE CARS GETTING THIS PROBLEM FIXED DAILY!!!!!!!
Source: NHTSA WEB SITE -
2008 MERCURY MARINER HYBRID- TEANECK, NJ
WHILE DRIVING THE VEHICLE THE POWER STEERING SUDDENLY STOPS WORKING AND THE STEERING GETS EXTREMELY STIFF. THIS HAS BEEN HAPPENING FOR A FEW MONTHS NOW. AT FIRST IT WAS IN THE MIDDLE OF WINTER AND I ATTRIBUTED IT AS A FREAK OCCURRENCE DUE TO THE COLD WEATHER. THE NEXT TIME IT HAPPENED IT WAS A WARM SPRING DAY. NOW IT DOES NOT OCCUR FREQUENTLY, BUT WITHOUT WARNING. ONE TIME I WAS MAKING A LEFT TURN AT A INTERSECTION AND THE STEERING FROZE UP, CAUSING ME TO MAKE MY TURN REALLY WIDE. I HAPPENED TO HAVE ENOUGH ROOM TO COMPLETE THE TURN WITHOUT A COLLISION, BUT UNDER OTHER CIRCUMSTANCES THIS DEFECT COULD CAUSE AN ACCIDENT, POSSIBLY FATAL IN THE EVENT OF A COLLISION WITH AN ONCOMING CAR OR AT GREATER SPEEDS.
Source: NHTSA WEB SITE