MERCURY Complaints

MY DAUGHTER WAS TRAVELING IN LOUISIANA ON BUSINESS, WHEN FOR NO REASON THE SUV STOPPED ON THE INTERSTATE SHE PHONED ME IN TEARS ON THE ISSUE, SHE WAS STRANDED ON THE INTERSTATE FOR A SHORT WHILE. SHE GOT IT STARTED AGAIN AFTER A FEW MINUTES. SHE DROVE FOR ANOTHER FEW MILES AND IT DID IT AGAIN. SHE FINALLY MADE IT TO A DEALER. THE DEALER RAN A TEST THAT COST HER 125 DOLLARS ONLY TO TELL HER SHE HAD A BAD ELECTRONIC THROTTLE BODY ASSEMBLY. THEY INFORMED HER THAT THE PART WAS NOT AVAILABLE AND WOULD BE DAYS MAYBE WEEKS BEFORE THEY COULD GET ONE. SHE THAN RETURNED TO HER PLACE OF STAY , THAT TOOK ABOUT AN HOUR BECAUSE SHE COULD TAKE THE INTERSTATE AND HAD TO STOP EVERY FEW MILES TO RESTART THE ENGINE. WHAT A HUGE INCONVENIENCE AND FRIGHTENED SHE WOULD BE REAR ENDED. I HOPE A RESOLUTION IS IN THE WORKS FOR THIS SAFETY ISSUE. *TR

WHILE DRIVING ON EXPRESSWAY THE THROTTLE STARTED DROPPING DOWN TO IDLE SPEED AND THE ACCELERATOR STOPPED WORKING AND THE POWER STEERING WAS GONE ONLY MANUAL STEERING LEFT. THE VEHICLE LOST POWER AND STARTED COASTING. PULLED OVER AND STOPPED SHUT OFF THE ENGINE RESTARTED AND THE CAR STARTED UP AND RAN NORMALLY FOR 10 MILES THAN IT DID IT AGAIN. *TR

THE FIRST INCIDENT OCCURRED WHILE TRAVELING ON A HIGHWAY GOING ALMOST 60 MPH WHEN THE CRUISE CONTROL STOPPED AND THE CAR SLOWED AND WHEN YOU PUSHED THE GAS PETAL IT DID NOTHING. WE SLOWED AND TRIED TO PULL TO THE SIDE OF THE ROAD, AS THE CAR WAS ALMOST TO A STOP IT STARTED JERKING AND SPUTTERING ALMOST DYING. WE PUT IT IN PARK AND TURNED THE ENGINE OFF. WE TURNED THE ENGINE BACK ON AND IT STARTED JUST FINE THEN THIS SAME THING CONTINUED TO HAPPEN EVERY FEW MILES. CHECK ENGINE LIGHT WAS ON SO WE TOOK IT IN TO HAVE A COMPUTER HOOKED UP TO SEE WHAT WAS WRONG BUT THE CHECK ENGINE LIGHT HAD TURNED OFF SO THEY WERE UNSURE. THE PROBLEM SEEMED TO JUST GO AWAY FOR ABOUT A WEEK AND THEN IT HAPPENED AGAIN AND WE GOT IT IN AND HOOKED UP TO A COMPUTER AND GOT THE CODES WHICH WE WERE INFORMED MEANT WE NEEDED THE THROTTLE BODY REPLACED AND IT WAS A COMMON PROBLEM WITH THESE CARS AND TO CONTACT A FORD DEALER. SINCE THIS LAST INCIDENT IT HAS HAPPENED MULTIPLE TIMES CAUSING US TO NOT BE ABLE TO DRIVE THE CAR EVEN A FEW BLOCKS WITHOUT IT HAPPENING 3-4 TIMES. WE ARE NOW WITHOUT A VEHICLE AS IT IS NOT ONLY UNSAFE TO DRIVE BUT VERY INCONVENIENT TO HAVE TO STOP AND GO A MILLION TIMES TO MAKE A SHORT DRIVE. THIS IS RIDICULOUS AND FROM ALL I HAVE RESEARCHED IT A HUGE PROBLEM FOR MANY OWNERS OF THESE AND SIMILAR CARS! THIS IS DANGEROUS AND SHOULD BE RECALLED AND THOSE WITH ISSUES SHOULD NOT BE RESPONSIBLE FOR MAKING THESE REPAIRS! *TR

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A SUDDEN LOSS OF POWER AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,400 AND THE CURRENT MILEAGE WAS. 39,000.

CAR SUDDENLY STARTED TO LOOSE POWER AND REDUCE SPEED TO ABOUT 20 MPH. THEN IDLED VERY, VERY ROUGH - CLOSE TO SHUTTING DOWN. SAT FOR A WHILE RESTARTED IT UP AND COULD NOT GET IT PAST 20 MPH. ENDED UP TAKING IT TO DEALER NEXT DAY AND THEY LOOKED INTO IT. TOOK APART THE THROTTLE ACTUATOR AND CLEANED IT. WORKED FINE FOR ABOUT A MONTH, BUT TODAY EXPERIENCED THE SAME PROBLEM. HAD TO HAVE IT TOWED TO REPAIR SHOP AND WE ARE STILL TRYING TO FIGURE OUT WHAT TO DO ABOUT IT. *TR

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. THE CONTACT STATED THAT THE VEHICLE WAS PREVIOUSLY INCLUDED IN AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 01V031000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE WINDSHIELD WIPERS, SPEEDOMETER AND THE EXTERIOR LIGHTING BEGAN OPERATING SPORADICALLY AFTER THE VEHICLE HAD BEEN SERVICED UNDER THE RECALL. THE CONTACT ALSO NOTICED SMOKE COMING FROM UNDER THE HOOD. THE VEHICLE ALSO STALLED INTERMITTENTLY. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *TR

DRIVING AT 45 MPH AND CAR WENT INTO LIMP MODE. CALLED FOR A TOW TRUCK TO MY DEALER WHERE I BOUGHT THE CAR ONLY 6 MONTHS AGO. THEY SAID IT WAS THE THROTTLE BODY. DID LOTS OF RESEARCH TO FIND THIS IS A HUGE ISSUE THAT NEEDS TO BE RECALLED. FORD NEEDS TO TAKE RESPONSIBILITY BEFORE MORE GET INJURED! MY DEALER REFUSES TO COVER THIS REPAIR NOR CAN GIVE ME AN ETA BECAUSE THIS IS ON NATIONAL BACKORDER. BECAUSE THIS HAPPENS SO MUCH. TOO, ONCE THE NEW THROTTLE BODY COMES, I'M SURE I'D HAVE THE SAME ISSUE AS THE PART IS A DEFECT. *TR

DRIVING DOWN HIGHWAY CAR WENT INTO LIMP MODE. HAD TO PULL OVER RESTART CAR. WAS GOOD FOR A WHILE NOW ITS DOING IT 2-3 TIMES JUST DRIVING A COUPLE MILES. IF CAR IS LEFT IDLING SOMETIMES IT JUST DIES ON ITS OWN. TROUBLE CODE P2111 COMES UP. WANTED TO CHANGE THE THROTTLE BODY BUT THEY ARE ON NATIONAL BACK ORDER. *TR

ON MY DRIVE HOME FROM WORK ON FRIDAY 7/12/2013 AT APPROXIMATELY 3:30 PM THE AIRBAG ON THE DRIVER SIDE DEPLOYED FOR NO APPARENT REASON. THIS WAS ON A 1999 MERCURY COUGAR THAT MY FAMILY PURCHASED NEW. THE VIN IS [XXX]. I CALLED AND SPOKE WITH [XXX] AT FORD AND HE STATED THERE WAS NOTHING FORD COULD DO. HE SUGGESTED I CALL MY INSURANCE COMPANY...I DON'T UNDERSTAND WHY MY INSURANCE COMPANY WOULD BE CONCERNED WITH A FLAW IN A FORD PRODUCT. I HOPE YOU WILL UNDERSTAND THAT I AM SCARED TO DRIVE THIS CAR AT THIS POINT. WILL ONE OF THREE REMAINING AIR BAGS DEPLOY FOR NO APPARENT REASON? TO BE TOLD TO CONTACT MY INSURANCE COMPANY IS NOT ACCEPTABLE. I AM A VERY REASONABLE PERSON BUT WILL NOT BE TAKEN ADVANTAGE OF. MY EXPECTATION ARE SIMPLE: FORD NEEDS TO HAVE THIS CAR TOWED TO A DEALER. THE DRIVERS SIDE SEAT NEEDS TO BE REPAIRED OR REPLACED. THE ENTIRE AIR BAG SYSTEMS NEEDS TO BE CHECKED AND BROUGHT UP TO A SAFE STANDARD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I WAS DRIVING TO WORK AND MY HEAD LIGHTS WENT OFF. I HAVE PAID 3 DIFFERENT MECHANICS TO FIX THIS PROBLEM AND IT HAS ONLY GOTTEN WORSE. I EVEN PAID AAMCO OVER 500.00 TO FIX THIS AND THEY ENDED UP GIVING ME MY MONEY BACK. AND NOW THE WHOLE LIGHTING SYSTEM POPS ON AND OFF INCLUDING BACK LIGHTS AND RUNNING LIGHTS. MY BACK WIND SHIELD WIPER NO LONGER WORKS AND MY DOOR AJAR LIGHT STAYS ON..I LIKE MY TRUCK BUT I DON'T KNOW HOW TO FIX THIS PROBLEM. I WORK 21 MILES FROM MY HOME AND I WORK NIGHT SHIFT. THIS IS DANGEROUS ON THE HIGHWAY. I PRAY EVER NIGHT I CAN GET TO WORK SAFELY WITH OUT MY LIGHTS GOING OUT ON ME. I CANNOT AFFORD ANOTHER CAR RIGHT NOW. PLEASE HELP ME. *TR