MERCURY Complaints

THE TRANSMISSION IS SLIPPING BETWEEN GEARS, REVVING WAY HIGHER THAN NORMAL TO SHIFT AND WON'T GO INTO OVERDRIVE. MY RESEARCH OF THE PROBLEM SHOWS THIS IS A COMMON ISSUE ON FORD AND MERCURY VEHICLES IN THIS YEAR RANGE. *TR

WHILE DRIVING ON A BUSY CITY STREET MY CAR SUDDENLY LOST ENGINE POWER CAUSING THE VEHICLE TO SLOW RAPIDLY. THE MOTORCYCLIST FOLLOWING BEHIND MY CAR NARROWLY MISSED HITTING THE REAR OF THE CAR AND THE VEHICLE BEHIND THE MOTORCYCLIST SWERVED INTO ONCOMING TRAFFIC TO AVOID THE MOTORCYCLE AND MY CAR CAUSING VEHICLES IN THE ONCOMING TRAFFIC LANE TO ALSO SWERVE TO AVOID AN ACCIDENT. THE 2010 MILAN CONTINUED TO HAVE THE LOSS OF ENGINE POWER OVER THE NEXT TWO DAYS AND WHEN TAKEN TO THE DEALERSHIP THE PROBLEM WAS DIAGNOSED AS A DEFECTIVE THROTTLE BODY. THE LOSS OF ENGINE POWER AND THE SUDDEN DECELERATION CAUSED BY THE DEFECTIVE THROTTLE BODY POSES A SIGNIFICANT THREAT TO THE SAFETY OF THE VEHICLE AND TO OTHER MOTORISTS. FORD IS AWARE OF THE ISSUE AND NEEDS TO CORRECT THIS PROBLEM BEFORE SOMEONE IS INJURED OR SUFFERS A LOSS OF LIFE. *TR

2011 MERCURY MILAN. CONSUMER WRITES IN REGARDS TO VEHICLE ISSUES. *SMD THE CONSUMER STATED WHILE DRIVING ON THE HIGHWAY, THE VEHICLE JOLTED HARD AND LOST POWER. THE WRENCH AND ENGINE LIGHT ILLUMINATED. THE CONSUMER STOPPED THE VEHICLE IN THE MIDDLE OF TRAFFIC AND PUT IT IN PARK, THEN RE-STARTED IT. WHEN SHE RE-STARTED THE VEHICLE, SHE DROVE A FEW FEET AND THE RPM'S WENT TO 5,500 AND THE VEHICLE JERKED FOR MILES, UNTIL SHE WAS ABLE TO PULL OVER TO A SAFE PLACE. THE CONSUMER STATED SHE EXPERIENCED THE FAILURE THREE TIMES.

WAS DRIVING ON FREEWAY AT ABOUT 70-75 MPH AND HESITATION OCCURRED AND SPEED UNCONTROLLABLY DECREASED. I WENT TO RIGHT LANE (HAD BEEN IN MIDDLE LANE) AND STOPPED ON THE SHOULDER OF THE NEAREST EXIT LANE. LUCKILY IT WAS VERY CLOSE. I WAS AFRAID THAT I WOULD LOSE CONTROL OF STEERING ALSO. THIS IS 3RD TIME THIS HAPPENED, SO TOOK TO DEALERSHIP AND THEY REPLACED THROTTLE BODY ASSM. FOR CLOSE TO $500. TECHNICIAN SAID I SHOULD BE HAPPY NOW, THE NEW PART HAD BEEN RE-DESIGNED. I'D BE ALOT HAPPIER IF FORD HAD TAKEN RESPONSIBILITY EARLIER WHEN THEY REALIZED IT NEEDED TO BE REDESIGNED. THE PREVIOUS OCCURRENCE I WAS IN LEFT LANE AT VERY BUSY TIME ON XPRESSWAY AND HAD TO PULL ONTO THE LEFT HAND SHOULDER....VERY CLOSE TO BEING HIT. *TR

CAR STALLS AND/OR OTHERWISE LOOSES MOTIVE POWER AT ALL SPEEDS (START-UP, LOW SPEEDS, AS WELL AS, MID AND HIGH SPEEDS) CAUSING DANGEROUS SITUATIONS ON THE HIGHWAYS. THE PART (ELECTRONIC THROTTLE BODY) NEEDED FOR THIS REPAIR WAS ORIGINALLY BACK-ORDERED 7-8-2013 WITH EXPECTED DELIVERY DATE OF 8-7-2013. NOW THE EXPECTED FULFILLMENT DATE IS 9-23-2013. THIS IS AN INCREDIBLY LONGTIME TO WAIT TO HAVE A CAR FIXED. CAN ANYTHING BE DONE TO EXPEDITE THIS UNREALISTIC TIME LINE. HOW MANY OF THESE FAILURES DO THEY HAVE? IS A RECALL WARRANTED? *TR

TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 40 MPH, THERE WAS A LOSS OF ENGINE POWER. THE VEHICLE WAS MANEUVERED TO THE SIDE OF THE ROAD AND THE ENGINE WAS TURNED OFF. UPON RESTARTING, THE VEHICLE RESUMED NORMALLY UNTIL THE FAILURE RECURRED TWICE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO INFORMED THE CONTACT THAT THE THROTTLE BODY ASSEMBLY WOULD NEED TO BE REPLACED HOWEVER, THE PART WAS ON BACK ORDER AND THE VEHICLE WOULD BE REPAIRED WHEN THE PART BECAME AVAILABLE. THE MANUFACTURER HAD NOT BEEN NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 110,000.

I WORK FOR THE DRUG ENFORCEMENT ADMINISTRATION AND MY OFFICIAL GOVERNMENT VEHICLE A 2010 FORD MERCURY MILAN STALLED WHILE DRIVING ON THE HIGHWAY AT APPROXIMATELY 60 TO 65 PER HOUR. THE CAR STALLED AND I HAD TO PULL OVER. I TOOK THE VEHICLE TO THE MECHANIC AND WAS ADVISED THAT THERE IS A PROBLEM WITH THE THROTTLE BODY WHICH CAUSES THE VEHICLE TO STALL. THE PART IS ON BACK ORDER WITH FORD AND A INTERNET SEARCH FOR THIS PROBLEM IS PRETTY WIDE SPREAD. THE STALLING OF A VEHICLE TRAVELING ON THE HIGHWAY IS A SERIOUS HAZARD TO THE PUBLIC. I DON'T KNOW IF THIS PROBLEM HAS BEEN ADDRESSED WITH THE FORD MOTOR COMPANY. *TR

MULTIPLE TIMES & VARIATIONS, BUT ALWAYS W/THE SAME RESULT. AT ANY GIVEN MOMENT, WRENCH LIGHT WOULD COME ON & VEHICLE WOULD LOSE ALL ACCELERATION ABILITY WHILE IT SURGED/IDLED VERY ROUGHLY. EACH TIME, I PULLED VEHICLE OFF ROAD TO THE BEST OF MY ABILITY, PUT IT IN PARK (WOULD THEN IDLE ROUGH, BUT SURGE LESS). TURNED VEHICLE OFF, WAITED 5-10MIN, RESTARTED & VEHICLE WOULD FUNCTION CLOSE TO NORMALLY (MINIMAL SMALL SURGES WHILE DRIVING). WHILE VEH WAS MALFUNCTIONING, I COULD HOLD GASOLINE PEDAL TO THE FLOOR W/NO RESPONSE. COULD NOT MANUALLY SHIFT (I HAVE AN AUTOMATIC SHIFTABLE) PAST 2ND GEAR & VEH WOULD NOT PROGRESS FORWARD - EXCEPT IF THE ENGINE SURGED. THIS PROBLEM HAPPENED MORE, WITH LESS TIME BETWEEN FAILINGS AS THE DAY PROGRESSED UNTIL I COULD FINALLY GET TO A POPULATED AREA/SMALL TOWN. IT IS ALSO WORTH MENTIONING, BOTH MECHANICS THAT CHECKED MY VEHICLE FOR ME COULD NOT FIND ANY "HISTORY" IN MY CODES. HOWEVER, THE FIRST FORD DEALERSHIP WAS ABLE TO DO A SPECIAL CHECK THAT FOUND A "THROTTLE BODY FAILURE". THEY CLEANED THE THROTTLE BODY (PARTS ARE BACK ORDERED TILL 9/24/13) & SENT ME ON MY WAY HOPING THAT WOULD FIX THE PROBLEM. IT DID NOT, SO I STOPPED AT THE VERY NEXT TOWN AFTER IT HAPPENED AGAIN & LEFT MY MERCURY MILAN WITH A FORD DEALERSHIP. EACH TIME THIS HAPPENED IT WAS REALLY QUITE SCARY AS TRAFFIC AROUND ME HAD NO IDEA I WAS ABOUT TO HAVE CATASTROPHIC FAILURE. THANKFULLY ALL DRIVERS INVOLVED WERE QUICK ENOUGH TO AVOID REAR ENDING ME. *TR

WHILE DRIVING ON LOCAL INTERSTAE (271S) MY CAR BEGAN TO LOSE SPEED AND DROPPED FROM 60 MPH TO 10MPH THEN TO A CRAWL. LUCKIY I MADE IT TO THE SHOULDER ( I WAS IN THE RIGHT LANE WITH LIMITED TRAFFIC) THE CAR BEGAN TO SPUTTER AND JUMP. I TURNED OFF THE IGNITION. THIS COULD HAVE BEEN A SERIOUS POSSIBLE FATAL ACCIDENT IF I HAD BEEN IN HEAVY TRAFFIC. NO WARNING WAS PROVIDED. IT HAPPENED, THE WRENCH SYMBOL POPPED UP AS IT WAS HAPPENING AND THERE WAS NOTHING I COULD DO. I TRAVEL DAILY ON THE HIGHWAY TO/FROM WORK. THE TRAFFIC IS VERY HEAVY. LUCKILY, I WAS ON THE ROAD ON TH WEEKEND DURING A FAIRLY LOW POPULATED TIME FRAME. I CALLED MERCURY AND AND RECEIVED NO ASSISTANCE . I CALLED MY LOCAL DEALERSHIP AND RECEIVED NO SATISFACTION THERE ALSO. THIS IS A SERIOUS INCIDENT AND HAS HAPENED TO MANY ( I CAN PROVIDE WEBSITE WITH TESTIMONIALS.) SINCE THIS NOT A POWERTRAIN ISSUE AND IT WAS PAST THE 3/35,000 COVERAGE, IM STUCK WITH THE EXPENSE $360.00. WEAR AND TEAR IS ONE THING BUT TO SEE A FLAW LIKE THIS OCCUR FOR MANY AND NOTHING IS DONE IS NOT ACCEPTABLE. *TR

DESCRIPTION WAS MAD WITH COMPLAINT NO. 10525937 I HAD ENTERED THE WRONG TYPE VEHICLE. *TR