MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 MERCURY MARINER- ST.PAUL, MN
THROTTLE BODY,,,, DRIVING DOWN THE STREET..ALL OF THE SUDDEN A WRENCH APPEARS AND THE CAR DOES NOT GO... HAVE TO TRY AND SAFELY PULL OVER...HAVE TO SHUT THE CAR OFF AND RESTART IT,,, THIS HAS HAPPENED 6 TIMES IN THE PAST WEEK...GOING APPROX 30 MPH---. ALSO HAPPENED ABOUT A MONTH AGO ON THE FREEWAY GOING ABOUT 70 MPH....VERY SCARED..THIS CAR IS GOING TO GET ME KILLED! *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- GOODLETTSVILLE, TN
ELECTRONIC THROTTLE BODY STUCK OPEN AND VEHICLE WENT INTO "LIMP MODE". I WAS FORCED TO COAST TO THE SIDE OF THE ROAD, AND SHUT OFF THE VEHICLE. AFTER A FEW SECONDS, I RESTARTED THE VEHICLE, AND WITHIN FIVE MINUTES, THE SAME THING HAPPENED. I HAVE HAD THE CAR PARKED EVER SINCE BECAUSE I FEEL THAT THIS IS UNSAFE, AS WHEN THIS OCCURS, I HAVE NO ABILITY TO ACCELERATE, I JUST HAVE TO HOPE THAT THE CARS BEHIND ME ARE PAYING ATTENTION. *TR
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- CLEARWATER , FL
DRIVING ABOUT 40 MPH VEHICLE LOST SPEED. COULD NOT ACCELERATE . CAME TO A STOP POINT HAD TO TURN OFF VEHICLE. TURN BACK ON AND WAS OK. HAPPENED TWICE. WENT FOR A DIAGNOSTIC AND WAS REPORTED A PROBLEM WITH THROTTLE ACTUATOR CONTROL SYSTEM -.STUCK CLOSED. ???? CHECK WITH DEALER $435.00 . CHECK ONLINE AND FOUND OUT THAT MERCURY MARINER IS HAVING THIS PROBLEM BUT NO RECALL ? *TR
Source: NHTSA WEB SITE -
2006 MERCURY MARINER- CARMEL, CA
WHILE BUILDING SPEED VIA AN ON-RAMP ON CA FREEWAY 680, THE TRANSMISSION BEGAN TO FAIL. WITHIN ROUGHLY 200 YARDS, THE CAR LOST POWER AND, THANKFULLY, I WAS ABLE TO GET MY CAR TO THE SIDE OF THE FREEWAY. THE FIRST TIME I WAS ABLE TO GET THE CAR TO WORK AGAIN, I WAS ONLY ABLE TO DRIVE ABOUT 50 YARDS. I THEN LET THE CAR 'REST' FOR ABOUT 20-30 MINUTES (WHILE I CONTACT MY ROADSIDE ASSISTANCE COMPANY). AFTER THAT AMOUNT OF TIME, I TRIED THE CAR AGAIN AND WAS ABLE TO DRIVE TO THE NEXT OFF-RAMP (INDUSTRIAL WAY, BENICIA, CA). AT THE STOP SIGN OF THAT OFF-RAMP, THE CAR FAILED AGAIN AND I CHOSE TO HAVE IT TOWED INSTEAD OF CONTINUE TRYING TO MAKE IT WORK PROPERLY. MY MARINER IS A 2006 WITH ONLY 77,541 MILES! MY CAR EVENTUALLY GOT TO A TRANSMISSION SHOP TO BE FIXED, BUT IT WAS IN MY RESEARCH OF THE PROBLEM THAT I FOUND FAILING/FAULTY TRANSMISSIONS TO BE A VERY COMMON AND KNOWN ISSUE FOR MARINERS WITH LOW MILEAGE (MODEL YEARS OF 2005-2011, AT LEAST). MY COMPLAINT IS THAT THERE SHOULD BE A RECALL ISSUED BECAUSE THIS IS A WELL KNOWN PROBLEM. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- WEST CREEK, NJ
MY 2010 MERCURY MARINER WENT INTO LIMP MODE AND WOULD NOT RESPOND TO THROTTLE INPUTS. I RESEARCHED THIS ISSUE AND LEARNED THAT THIS PROBLEM APPEARS TO BE RELATED TO A FAULTY THROTTLE BODY OR ELECTRONIC CONTROL PANEL FOR THE THROTTLE BODY. THIS AN EXTREMELY DANGEROUS CONDITION AS IT APPEARS AT RANDOM WITHOUT WARNING. I BELIEVE THIS MUST BE A DEFECT THAT HAS BEEN KNOWN TO FORD FOR SOME TIME AND NEEDS TO BE THE SUBJECT OF A RECALL. *TR
Source: NHTSA WEB SITE -
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2005 MERCURY GRAND MARQUIS- WALLED LAKE, MI
WHILE DRIVING AT NIGHT, THE HEADLIGHTS SUDDENLY GO OUT. THIS IS VERY DANGEROUS, REGARDLESS OF EITHER DRIVING ON THE HIGHWAY OR IN THE CITY (ESPECIALLY WITH PEDESTRIANS). THEY TEND TO STAY OUT FOR 10-15 MIN BEFORE THEY START WORKING AGAIN. WHILE THEY ARE OUT, THE BRAKE LIGHTS GO OUT AT THE SAME TIME, MAKING IT EVEN MORE SCARIER, CANT SEE TO DRIVE, AND THE CAR BEHIND ME CANT SEE ME SLOWING DOWN OR STOPPING, WHICH INCREASES THE CHANCES FOR AN ACCIDENT. NEEDS TO BE RECALLED ASAP. IT APPEARS THAT IT IS THE LIGHTING CONTROL MODULE IS FAULTY AND THE PART ITSELF IS QUITE COSTLY STARTING AT $300 - $500 FOR THE PART ITSELF OR $800 INSTALLED. *TR
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- PORT HURON, MI
ON EXPRESSWAY, MY VEHICLE WENT INTO LIM HOME MODE. IT CONTINUALLY DID THIS, SO I HAD MY VEHICLE TOWED TO THE AUTO SHOP. THE MECHANIC SAID THAT THIS IS A COMMON PROBLEM WITH MY YEAR VEHICLE AND YOU FOLKS ARE LOOKING INTO THIS ISSUE. HOPEFULLY YOU WILL RECALL IT. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- CARMEL, NY
DRIVING 65 MPH ON HIGHWAY AND CAR LOST ALL POWER AND YELLOW WRENCH LIGHT ILLUMINATED ON DASH. WITH CAR IN LIMP MODE PULLED OVER TO SERVICE LANE. CAR TOWED TO LOCAL FORD DEALER. DEALER REPLACED DEFECTIVE BATTERY BUT FOUND NO CODES STORED IN COMPUTER. DEALER TEST DROVE VEHICLE AND REPORTED NO PROBLEM. THREE DAYS LATER SAME INCIDENT (LOSS OF POWER AND WRENCH LIGHT). SHUT VEHICLE OFF AND RESTARTED IT AND ENGINE HAD NORMAL POWER L WITH WRENCH LIGHT EXTINGUISHED. DROVE VEHICLE TO LOCAL FORD DEALER AND LEFT IT THERE FOR MORE DIAGNOSTICS AND REPAIR. VERY DANGEROUS CONDITION AND FEELING FOR ALL ENGINE POWER TO BE GONE UNEXPECTEDLY. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- AUSTELL, GA
WHEN I PRESS THE ACCELERATOR THE CAR STALLS OUT, OR GOES "LIMP". THIS HAS HAPPENED SEVERAL TIMES. WHEN I TURN THE CAR OFF AND RESTART IT THE CAR RUNS FINE FOR A MINUTE. TOOK IT TO FORD THEY SAID IT WAS THE THROTTLE BODY PART. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- VIRGINIA BEACH, VA
AFTER COMING ONLINE AND ONE SEARCH LED ME HERE AND I SAW THE EXACT SAME PROBLEM FROM SO MANY OTHER MILAN OWNERS, I WAS ALARMED. I BOUGHT IT COUPLE MONTHS AGO, LESS THAN 30K MILES... I'M DRIVING AND ACCELERATING STOPPED WORKING, MY CAR SLOWED DOWN, I CLICKED THE HAZARDS ON REAL QUICK AND DRIFTED AS FAR OVER AS I COULD. POLICE HAD TO PUT FLARES OUT UNTIL TOW TRUCK CAME. TOW TRUCK GOT THERE AND AFTER WE MADE IT TO FORD-MERCURY, THE CAR STARTED AND "ACTED" JUST FINE. THE TOW DRIVER SUGGESTED IT HAD BEEN BAD GAS AND MAY NEED INJECTION CLEANER. I DECIDED TO DRIVE IT HOME AFTER ADDING HI-TEST GAS AND INJ CLEANER, AND IT WAS ALL GOOD. UNTIL TODAY.(3 DAYS LATER). I STOPPED AT A TRAFFIC LIGHT AND CAR IDLED DOWN TIL IT CUT OFF. THE MPG LED MONITOR STARTED DROPPING (JUST LIKE IT DID FIRST TIME) IT WENT FROM GETTING 15 MPG TO 5 MPG IN THE MATTER OF 2 MINUTES WHILE JUST IDLING. AS IF THE GAS WAS DUMPING THRU LINES. ALSO THE IDLE BECAME SO ERRATIC IT WOULD GO UP THEN DROP DOWN, I MADE IT WHERE I NEEDED BUT LEFT THE CAR, AND TOOK SPOUSES CAR. I TOOK A VIDEO OF THE DASH THE FIRST TIME IT HAPPENED IT SHOWS ORANGE WRENCH LIGHT CAME ON, THE MPG DROPPED FROM 13MPG TO 2.2MPG AND THE IDLE RPM WOULD GO UP AND DOWN, NO MATTER WHETHER YOU PUSHED GAS OR NOT. GAS PEDAL STILL FELT NORMAL UNDER FOOT, SO NOT THE PEDAL. CAR STILL RAN, JUST WOULDN'T GO ANYWHERE, (HAD DOG AND NEEDED AC UNTIL TOW CAME) I HOPE THERE'S A FIX FOR THIS. FROM WHAT I'M SEEING, EVEN THE DEALER MECHANICS CAN'T DIAGNOSE THE ISSUE. WILL BE CHECKING HERE TO SEE IF ANY NEW HELP OR ADVICE IS AVAILABLE. *TR
Source: NHTSA WEB SITE