MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2007 MERCURY MILAN- ALLIANCE, OH
I WON A 2007 MERCURY MILAN WITH A 3.0L DOHC MOTOR. I WAS TURNING ONTO THE ROAD I LIVE ON, STARTED TO ACCELERATE, AND IT STARTED SPITTING AND SPUTTERING. IT FELT LIKE IT WAS RUNNING ON ONLY A FEW CYLINDERS. WE HAD THE COMPUTER SCANNED, AND REPLACED THE TWO COILS THAT IT CLAIMED WERE THE ISSUE. DROVE IT DOWN THE ROAD, AND IT STILL DID THE SAME THING. WE THEN TOOK IT TO A LOCAL AUTOMOTIVE ELECTRICIAN, WHO TOLD US THAT ONE OF THE COILS WE DIDN'T REPLACE (WHICH NEVER SHOWED UP AS BAD) MELTED SO BADLY, AND SHORTED OUT THE PCM. HE REPLACED A FEW MORE COILS, THE PCM, HAD THE COMPUTER FLASHED/REPROGRAMMED. I'VE READ ALL OVER THE INTERNET THAT THIS HAS HAPPENED SEVERAL TIMES WITH THIS SAME MOTOR, AND I'M WONDERING WHY FORD/MERCURY HAVE NOT BOTHERED TO ISSUE A RECALL. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- MASSILLON, OH
WENT APPROXIMATELY 1 MILE AFTER STARTING THE CAR. SUDDENLY IT STARTED BUCKING AND JERKING AND SLOWED DRAMATICALLY. NO ONE WAS BEHIND ME, OR IT COULD HAVE CAUSED A HAZARDOUS SITUATION. TURNED OFF OF ROAD. TURNED THE CAR OFF AND RESTARTED IT. IT RAN NORMALLY AND DROVE ABOUT ANOTHER MILE, THEN THE BUCKING AND JERKING HAPPENED AGAIN. TOOK CAR TO AN AREA AND PARKED IT. TOOK CAR IN FOR REPAIR AND TOLD THAT THE THROTTLE BODY NEEDED TO BE REPLACED. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MARINER- NEW LONDON, OH
I HAVE NO THROTTLE RESPONSE, ENGINE RPM DROP BACK TO AN IDLE, ENGINE RUNS ROUGH AND STALLS. NO POWER. MOVING TO THE SIDE OF THE ROAD, TURN ENGINE OFF AND RESTART AND WILL RUNS FINE, BUT TODAY THIS PROBLEM RECURRED EVERY 4 MILES. I WAS ONLY 22 MILES FROM HOME BUT THAT IS A LOT OF STOPPING ALONG SIDE OF THE ROAD. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- AIKEN, SC
DRIVING IN CITY TRAFFIC WHEN THE CAR BEGAN TO STALL. ALMOST REAR ENDED BY THE CAR BEHIND ME. WRENCH LIGHT CAME ON AND THE CAR STOPPED. I TURNED IT OFF AND THEN BACK ON AND WAS ABLE TO CREEP TO A SHOULDER WHEN IT STALLED OUT AGAIN. $500 REPAIR AND $55 TOW. MY MECHANIC TOLD ME THE FORD MOTOR CO. WAS WELL AWARE OF THE PROBLEM AND THAT IT HAS BEEN HAPPENING WHEN THE MILEAGE GETS AROUND 50,000 MILES. THIS IS INEXCUSABLE. I'M GOING TO SUE THEM IN MAGISTRATES COURT ON MONDAY. *TR
Source: NHTSA WEB SITE -
2009 MERCURY MARINER- ELGIN, SC
WAS DRIVING DOWN COUNTRY ROAD AND ALL OF A SUDDEN FELT THEN ENGINE WHAT I THOUGHT WAS KICK OUT OF GEAR. HAD NO ACCELERATION AT ALL. PULLED OFF ROAD AND THE VEHICLE WAS RUNNING IN A ROUGH IDLE, BUT STILL COULD NOT GIVE IT GAS. ONCE PLACED IN PARK THE IDLE LEVELED OUT AND STILL NO ACCELERATION. THE WRENCH SYMBOL WAS ON. I STOPPED THE ENGINE AND WAITED 10 MINUTES THEN RESTARTED ENGINE AND EVERYTHING WAS OK. FOR ABOUT 3 MONTHS. I TOOK INTO THE FORD DEALER ONLY TO BE TOLD THERE WAS NO CODE AND THEY COULD DO NOTHING WITHOUT IT. PROBLEM HAS GOTTEN STEADILY WORST. AND NOW IT IS AT POINT WHERE WIFE CAN NOT DRIVE HER CAR! I AM DRIVING IT AND FINALLY YESTERDAY THE ENGINE LIGHT CAME ON. I RAN IT TO AUTOZONE WHERE THEY CONFIRMED THE DREADED P2112 CODE. I TOOK IT TO THE FORD DEALER TODAY FIGURING ALRIGHT LESS THAN 5 YEARS OLD AND 42,000 MILES I WOULD FINALLY GET IT FIXED. NO GO! ALTHOUGH FOR $106 THEY DID CONFIRM WHAT AUTOZONE ALREADY TOLD ME THAT THE THROTTLE-BODY WAS SHOT AND WOULD COST ANOTHER $430 TO FIX.I PROMPTLY CALLED FORD CUSTOMER CARE LINE AND WAS TOLD THAT THEY WOULD CONTACT THE SERVICE MANAGER AT MY FORD DEALERSHIP TO WORK OUT A PAYMENT PLAN FOR ME TO GET IT FIXED STILL AT MY COST. THIS IS CRAZY THAT I PAYED OVER 26,000 FOR A VEHICLE THAT I STILL OWE 11,000 ON AND UNDER 5 YEARS OLD WITH 42,000 MILES AND THIS IS MY 3RD MAJOR PROBLEM WITH IT.. HAVE ALREADY HAD THE ENGINE PULLED APART ONCE TO BE FIXED AND ONE OF THE DRIVE SHAFTS HAD TO BE FULLY REPLACED. THIS IS UNFORTUNATE BUT WILL BE THE LAST FORD I EVER OWN!!! *TR
Source: NHTSA WEB SITE -
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2010 MERCURY MILAN- OTTAWA, KS
I WAS DRIVING ALONG ON THE HIGHWAY AND I FELT MY CAR STALL A LITTLE, THEN MY SPEED STARTED SLOWING DOWN AUTOMATICALLY. THE WRENCH SYMBOL CAME ON THE DASHBOARD SO I PULLED OVER AND THE CAR SHUT OFF. I WAS ABLE TO START THE CAR AND I STARTED DRIVING AGAIN BUT MY CAR WOULDN'T LET ME GO OVER 40 MILES AN HOUR SO I PULLED OVER AGAIN. I WAS ONLY 5 MILES FROM HOME SO I WAS ABLE TO DRIVE MY CAR HOME. WE TOOK IT TO A FORD DEALERSHIP AND THEY RAN TESTS ON IT AND I WAS TOLD THE THROTTLE BODY NEEDED REPLACED. THEY SAID IT WAS COVERED UNDER MY WARRANTY HOWEVER THEY DIDN'T KNOW WHEN THEY COULD GET THE PART FOR ME BECAUSE IT WAS OUT OF STOCK. I DID MY OWN RESEARCH AND FOUND THAT THERE IS A POSSIBLE RECALL ON THE THROTTLE BODY FOR MY TYPE OF CAR. WAITING TO GET MY CAR FIXED.
Source: PORTABLE SAFETY COMPLAINT FORM -
2006 MERCURY GRAND MARQUIS- HAMPTON, NJ
I WAS DRIVING UP TO A LIGHT AND SLOWING DOWN. WHEN AT 25MPH THE CAR SUDDENLY ACCELERATED AND I HAD TO PUT ALL MY WEIGHT ON THE BRAKE TO STOP. AFTER ABOUT 10 SECONDS THE CAR WENT BACK TO NORMAL AND RAN FINE. SINCE THAT INCIDENT MY CAR HAS DONE THAT TWICE WITH THE SAME RESULT AND I AM WORRIED SOMEONE WILL GET HURT. I HAVE BEEN RESEARCHING THIS ONLINE AND HAVE FOUND OTHER COMPLAINTS. I WILL BE TAKING THE CAR TO MY MECHANIC ASAP. *TR
Source: NHTSA WEB SITE -
2005 MERCURY GRAND MARQUIS- ELSA, TX
PASSENGER AIR BAG LIGHT CAME ON WILL NOT GO OUT. STAYS ON WITH PERSON IN PASSENGER SEAT WITH SEAT BELT ON. *TR
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- WILLMAR, MN
I LOST ABILITY TO ACCELERATE AT A NORMAL RATE LEAVING ME AT RISK IN INTERSECTIONS AND AT RISK OF BEING REARENDED. NO ACCIDENT HAPPENED BUT ONE COULD HAVE. *TR
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- LAMAR, CO
CAR DIED MULTIPLE TIMES ON HIGHWAY.I PULLED OVER EACH TIME, TURNED OFF KEY, AND RESTARTED THE CAR AND PROCEEDED. DEALER SAID IT WAS A FUEL PUMP. REPLACED FUEL PUMP. CAR STILL DIES. O'REILLY'S SAYS IT IS THE THROTTLE BODY. I AM HAVING TROUBLE FINDING THE PART. CAR IS NOT SAFE AND I NEED IT FIXED OR REPLACED.
Source: PORTABLE SAFETY COMPLAINT FORM