MERCURY Complaints

TL* THE CONTACT OWNS A 2010 MERCURY MILAN. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER FOR INSPECTION AND THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,150.

STUCK THROTTLE AND THE CAR SPEEDS UP... UPDATED 08/19/13 *BF THE CONSUMER STATED THE INCIDENT HAPPENED MULTIPLE TIMES.

TL* THE CONTACT OWNS A 2002 MERCURY SABLE. THE CONTACT STATED THAT WHILE DESCENDING A HILL AT UNKNOWN SPEEDS, THE VEHICLE ERRONEOUSLY ACCELERATED AND THE CONTACT CRASHED INTO A FENCE. THERE WERE NO INJURIES AND NO POLICE REPORT. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DETERMINED THAT THE THROTTLE CABLE HAD FAILED. THE VEHICLE WAS REPAIRED. THE DEALER WAS CONTACTED ABOUT THE FAILURE. UPDATED 11/12/13*CN

I WAS DRIVING MY FAMILY HOME IN OUR HYBRID MILAN ON A BUSY STREET AND THE ENGINE LIGHT FOR POWER TRAIN FAILURE (A WRENCH) CAME ON, SIMULTANEOUSLY WITH TOTAL LOSS OF ACCELERATION. I IMMEDIATELY PUT ON MY BLINKER TO MOVE OUT OF THE WAY AND TO A SAFE PLACE TO STOP. I WAS IN THE LEFT LANE AND HAD TO MOVE ACROSS SEVERAL LANES TO GET AWAY FROM TRAFFIC CONFUSED BY MY SUDDEN AND APPARENTLY UNREASONABLE DECELERATION. I PULLED OVER INTO A SIDE STREET AND STOPPED THE CAR, LOOKED UP THE LIGHT MEANING IN THE CARD MANUAL AND WAITED A FEW MINUTES. I RESTARTED THE CAR AND DROVE IT AROUND A SMALL NEIGHBORHOOD SUCCESSFULLY BEFORE I WOULD ATTEMPT TAKING IT HOME WITH MY YOUNG DAUGHTER IN THE CAR. WE TOOK A TENTATIVE DRIVE HOME WITH THE EMERGENCY LIGHTS FLASHING, HOPING IT WOULD NOT HAPPEN AGAIN, AS THERE WAS NO WAY TO GO HOME WITHOUT TRAFFIC IN THE WASHINGTON DC AREA. COMING TO THIS SITE AND SEEING ALL THE COMPLAINTS I AM WONDERING IF WE HAVE TO HAVE FATALITIES BEFORE THIS IS INVESTIGATED AND RECALLED. I DRIVE ON HIGHWAYS DAILY AND MY 7 YEAR OLD'S LIFE IS TOO IMPORTANT FOR THIS UNCERTAINTY. UNTIL NOW, I JUST LOVED MY CAR. NOW IT IS SCARY AS I SEE THIS IS COMMON, UNPREDICTABLE AND CLEARLY DANGEROUS. *TR

ON JUNE 11TH, 2013, I WAS TURNING A CORNER AND MY VEHICLE WAS NOT ALLOW ME TO ACCELERATE. I WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND TURN THE VEHICLE OFF. I SAT WITH THE VEHICLE OFF FOR ABOUT FIVE MINUTES AND WAS ABLE TO START IT BACK UP. I THEN DROVE A FEW FEET, AND IT STALLED AGAIN. I THEN TURNED IT BACK OFF AND LET IT SIT FOR A FEW MORE MINUTES, IN WHICH I WAS ABLE TO RESTART IT AND DRIVE HOME. HE SAME PROBLEM HAS OCCURRED AT LEAST 5-10 MORE TIMES SINCE THEN. SINCE THEN I HAVE HAD THE THROTTLE BODY CLEANED, PUT THE ISSUE STILL EXIST. THE MOST RECENT OCCURRENCE WAS THIS MORNING AT 10: 30 AM. I CONTACTED AFTER-MARKET AUTO PART STORES AND THEY DO NOT CARRY A THROTTLE POSITION SENSOR. I CONTACTED THE LOCAL FORD DEALERSHIP AND THEY TOLD ME THAT THE PART WAS ON BACK ORDER AND IT WOULD TAKE SOME TIME TO GET THE PART IN. *TR

WHILE WE WERE DRIVING THE VEHICLE, THE BLOWER MOTOR FOR THE AIR CONDITIONER SHUT ITSELF OFF THEN CAME BACK ON AND IT WAS BLOWING WHITE SMOKE OUT OF ALL OF THE VENTS. WE HAD TO PULL OVER TO THE SHOULDER OF THE ROAD AND SHUT OFF THE CAR IN ORDER TO STOP THE WHITE SMOKE FROM COMING THROUGH THE VENTS. THE HVAC BLOWER CONTROL MOTOR UNIT HAD STARTED BURNING AND FAILED TO DISENGAGE THE BLOWER MOTOR WHILE IT WAS BURNING. ADDITIONALLY THE VEHICLES 40A FUSE AND 30A ISO RELAY DID NOT WORK PROPERLY, IF WE DID NOT SHUT OFF THE CAR IT WOULD HAVE CONTINUED TO BURN. THIS IS THE SECOND INSTANCE OF THIS HAPPENING TO OUR MERCURY, THE FIRST TIME WE WERE PARKED AND WHEN WE TURNED THE CAR ON IT STARTING BLOWING WHITE SMOKE AND SMELLED OF BURNT ELECTRONICS AND OZONE FROM AN ELECTRICAL FIRE IN THE CAB. WHEN WE HAD A FORD SERVICE CENTER LOOK AT THE VEHICLE, WE WERE TOLD THIS IS A COMMON PROBLEM WITH THIS TYPE OF VEHICLE. AND THAT THE CONTROL UNIT IS BEING USED LIKE A FUSE TO THE BLOWER MOTOR. *TR

AS I WAS DRIVING MY 2011 MERCURY MARINER IT SUDDENLY LOST THE POWER TO ACCELERATE (ENGINE STILL RUNNING). THE WRENCH LIGHT ILLUMINATES AT THIS TIME. I COULD NOT DO ANYTHING TO INCREASE SPEED (PRESSING ON THE ACCELERATOR DID NOTHING). THE ONLY FIX IS TO SHUT DOWN THE ENGINE AND RE-START. THE MILEAGE IS 69,XXX. THIS FIRST OCCURRENCE HAPPENED ON 7/25/2013, HOWEVER, THE SAME SYMPTOMS HAVE OCCURRED RANDOMLY SEVERAL TIMES SINCE THAT TIME. I EXPLAINED THE SYMPTOMS TO MY LOCAL FORD DEALER SERVICE DEPARTMENT AND INDICATIONS ARE A DEFECTIVE THROTTLE BODY. *TR

TL* THE CONTACT OWNS A 2010 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED AND WOULD ONLY EMIT AIR FROM THE DEFROSTER AND UNDER SEAT VENTS. THE CONTACT ALSO STATED THAT THE TRUNK LIGHT ILLUMINATED EVEN THOUGH THE TRUNK WAS CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE AIR CONDITIONER AND TRUNK LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000. UPDATED 09/05/13*LJ

DRIVING ON EXPRESSWAY AT 65 MPH, AND VEHICLE LOST POWER, COASTED TO SIDE OF ROAD. ENGINE WAS VIBRATING/SHAKING A LOT. THE WRENCH SYMBOL WAS LIT. I SHUT THE VEHICLE OFF. WAITED JUST A SHORT TIME, ABOUT 30 SECONDS AND STARTED AND IT SEEMED OKAY. I CONTINUED HOME, ABOUT 10 MILES WITHOUT ANOTHER PROBLEM. IT ALSO HAPPENED ANOTHER TIME, JUST DRIVING ABOUT 10 MPH, WHEN I PULLED OUT OF MY DRIVEWAY. I BELIEVE THE ENGINE QUIT, I WAS ABLE TO RESTART IT, AND BACK INTO MY DRIVEWAY. I REMEMBER SEEING THE WRENCH LIGHT AND THE BATTERY LIGHT. AGAIN, THERE WAS A LOT OF SHAKING OF THE ENGINE. *TR

WHILE TRAVELLING 40 MPH THE VEHICLE SUDDENLY STALLED AND ALL OF THE LIGHTS CAME ON IN THE DASH. THE VEHICLE APPEARED TO GO INTO THE LIMP MODE. AFTER PULLING OVER TO THE SIDE OF THE ROAD, I WAS ABLE TO RESTART THE VEHICLE. *TR